{"schemaVersion":"jobsearcher.job.v1","id":"39d3e904384159ddf52f4a5d","url":"https://jobsearcher.com/jobs/39d3e904384159ddf52f4a5d","canonicalUrl":"https://jobsearcher.com/jobs/39d3e904384159ddf52f4a5d","title":"Consumer Experience Representative","description":"Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.\nJoin us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.\nConsumer Experience Representative at Realtor.com®\n(Hybrid Remote/In-Office 3 days per week)\nAre you a Consumer Experience Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time.\nTop Reasons to Apply:\nOpportunity for rapid advancement based on performance\nBe instrumental in shaping the customer journey at a leading real estate platform company\nCompetitive compensation package with performance-based incentives\nDynamic, team-oriented culture with excellent training and support for development\nWhat you'll do:\nRepresent Realtor.com® | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication\nMake 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution\nWork in a collaborative team atmosphere and independently\nAbility to determine the needs of our clients through effective problem-solving, listening, and questioning skills\nMake successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records\nScheduling flexibility is required as some shifts require late evening or weekend hours\nRead and Speak English fluently, an additional language is a bonus but not essential (Spanish)\nWhat You'll Bring:\n2+ years' experience in a phone-based call center role or equivalent\nSome sales experience or equivalent preferred\nWelcome a challenge and your competitive spirit drives you to win in performance metrics\nAbility to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy\nGo the extra mile with customer service excellence to make sure customers leave with a smile\nYou are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion\nCustomer-focused, you value customer engagement and advocacy with an interest in relationship management\nWelcome change and are always looking for ways to improve\nSelf-motivated, ambitious, driven, and goal-oriented\nAlways on time and only missing work when pre-planned with your manager. Attendance is important to us\nFind it easy to learn new skills and tasks\nThrive in an open transparent environment, where feedback and coaching are seen as gifts\nNot afraid to ask for help and are quick to offer support when others need it\nCome to win every day with a great attitude with a focus on team collaboration and team leadership\nOrganized, independent, resourceful, and diligent\nAbility to collect and input data while fielding questions and speaking with consumers\nTech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.\nSufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training)\nInterested in real estate, real estate lead generation, and real estate knowledge\nThe employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.\nContext-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.\nOperate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday.\nCommunication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and adaptively.\nCollaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.\nHow we work:\nWe balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.\nHow We Reward You:\n$21.50/hour starting pay with commission for $56,200 total target annual pay based on performance\nPromotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total target annual pay based on performance and business needs\n$1000 eligible attendance bonus after 91 days\nWorking with a highly-motivated team with a proven track record of success that also has a lot of FUN!\nA competitive work environment with great culture, rewards, recognition, and fun events\nInclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts\nInvestment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model\nFamily forming benefits\n13 annual paid company holidays\nCompetitive Paid Time Off (PTO)\n8 hours of paid Volunteer Time off annually\nImmediate eligibility into Company 401(k) plan with company match\nTuition Reimbursement program for degreed and non-degreed programs\n1:1 personalized Financial Planning Sessions\nStudent Debt Retirement Savings Match program\nFree snacks and refreshments in each office location\nWorking Conditions:\nHours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment.\nDo the best work of your life at Realtor.com®\nHere, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.\nDiversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.","company":"Realtorcom","rawCompany":"realtorcom","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:22:39.505Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9022.00","title":"Real Estate Sales Agents","slug":"real-estate-sales-agents"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"531210","title":"Offices of Real Estate Agents and Brokers","slug":"offices-of-real-estate-agents-and-brokers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Consumer Experience Representative","description":"Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.\nJoin us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.\nConsumer Experience Representative at Realtor.com®\n(Hybrid Remote/In-Office 3 days per week)\nAre you a Consumer Experience Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time.\nTop Reasons to Apply:\nOpportunity for rapid advancement based on performance\nBe instrumental in shaping the customer journey at a leading real estate platform company\nCompetitive compensation package with performance-based incentives\nDynamic, team-oriented culture with excellent training and support for development\nWhat you'll do:\nRepresent Realtor.com® | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication\nMake 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution\nWork in a collaborative team atmosphere and independently\nAbility to determine the needs of our clients through effective problem-solving, listening, and questioning skills\nMake successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records\nScheduling flexibility is required as some shifts require late evening or weekend hours\nRead and Speak English fluently, an additional language is a bonus but not essential (Spanish)\nWhat You'll Bring:\n2+ years' experience in a phone-based call center role or equivalent\nSome sales experience or equivalent preferred\nWelcome a challenge and your competitive spirit drives you to win in performance metrics\nAbility to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy\nGo the extra mile with customer service excellence to make sure customers leave with a smile\nYou are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion\nCustomer-focused, you value customer engagement and advocacy with an interest in relationship management\nWelcome change and are always looking for ways to improve\nSelf-motivated, ambitious, driven, and goal-oriented\nAlways on time and only missing work when pre-planned with your manager. Attendance is important to us\nFind it easy to learn new skills and tasks\nThrive in an open transparent environment, where feedback and coaching are seen as gifts\nNot afraid to ask for help and are quick to offer support when others need it\nCome to win every day with a great attitude with a focus on team collaboration and team leadership\nOrganized, independent, resourceful, and diligent\nAbility to collect and input data while fielding questions and speaking with consumers\nTech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.\nSufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training)\nInterested in real estate, real estate lead generation, and real estate knowledge\nThe employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.\nContext-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.\nOperate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday.\nCommunication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and adaptively.\nCollaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.\nHow we work:\nWe balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.\nHow We Reward You:\n$21.50/hour starting pay with commission for $56,200 total target annual pay based on performance\nPromotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total target annual pay based on performance and business needs\n$1000 eligible attendance bonus after 91 days\nWorking with a highly-motivated team with a proven track record of success that also has a lot of FUN!\nA competitive work environment with great culture, rewards, recognition, and fun events\nInclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts\nInvestment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model\nFamily forming benefits\n13 annual paid company holidays\nCompetitive Paid Time Off (PTO)\n8 hours of paid Volunteer Time off annually\nImmediate eligibility into Company 401(k) plan with company match\nTuition Reimbursement program for degreed and non-degreed programs\n1:1 personalized Financial Planning Sessions\nStudent Debt Retirement Savings Match program\nFree snacks and refreshments in each office location\nWorking Conditions:\nHours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment.\nDo the best work of your life at Realtor.com®\nHere, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.\nDiversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.","datePosted":"2026-04-14T11:22:39.505Z","dateModified":"2026-04-14T11:22:39.505Z","hiringOrganization":{"@type":"Organization","name":"Realtorcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"39d3e904384159ddf52f4a5d"},"url":"https://jobsearcher.com/jobs/39d3e904384159ddf52f4a5d"}}