Application Support Engineer

Job Title: Application Support EngineerLocation : Alpharetta GAInterview type: L1 Video and L2 - Face to FacePosition Overview:The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role, which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to, the day-to-day support of the organization s technology related outages, collaboration on technology projectsfocused on stability, optimization, business impact analysis, and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms, participation on key optimization initiatives, and collaboration with multiple technical teams within . Additionally, partner with WM business units, various levels of management and staff to collect, analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java, UnixSQL technologies technology .Responsibilities include:Incident Management -Create and manage necessary process involving incidentsPartner with Ops Control to ensure IT and/or End User communications are handled appropriatelyEngage with the development team throughout the life cycle to support Application build for ReliabilityDevelop software to automate manual operational workRun, maintain and improve the service against established Service Level Objectives by applying software engineering principlesResponsible for the availability, performance, change (CP) management, monitoring, and capacity management of their servicesTroubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidentsAnalyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineeringManage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.Primary Skills / Must haveSite Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.Proven track record supporting large scale multi-tiered cloud-based applications.Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsHands on experience with Java, Angular, Spring, DB2, Unix scripting and experienced in scheduler tools such as TWS, autosysL2-L3 Production Support, Debugging skills, problem solvingExperience working in an Agile Development environmentProven ability to understand and troubleshoot complex problems under pressureExcellent communication skills (both written and oral), listening skills, influencing and negotiation skillsExperience with performance troubleshooting and remediationExperience with observability tools such as Splunk, Kibana, Grafana, PrometheusSupport the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and leadin DevOps automation and best practices.Secondary Skills / Desired skillsHaving good expertise on Linux and shell scripting. Need to be very comfortable with LinuxGrafana/Kibana dashboarding experienceGood problem-solving skillsGood communicatorGood understanding of brokerage businessJobs (controlM/CBSS/CRON) experienceBachelor s/Master s Degree in Computer Science, Information Systems or related fieldAI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.Note: SubCon Role - This will be a Contract role on an Hourly Pay Rate*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at*** .