{"schemaVersion":"jobsearcher.job.v1","id":"39b8adc00a2fa4a695ea5360","url":"https://jobsearcher.com/jobs/39b8adc00a2fa4a695ea5360","canonicalUrl":"https://jobsearcher.com/jobs/39b8adc00a2fa4a695ea5360","title":"Support Technician","description":"Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy tackling new challenges every day? If so, we want YOU to join our team!\nWhy Work With Us?\nExciting opportunity to be at the forefront of cutting-edge technology.\nCollaborative and dynamic work environment where your ideas are valued.\nContinuous learning and development opportunities to enhance your skills.\nVoted one of West Michigan's Best & Brightest Companies to work for in 2023 & 2024\nJob Summary\nProvide primarily remote desktop support from your home to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.\nWE ARE CURRENTLY LOOKING FOR CANDIDATES WHO RESIDE WITHIN 20 MINUTES OF GRAND RAPIDS, MI.\nDuties and Responsibilities\nTechnical\nManage, maintain, troubleshoot and support our users? desktops.\nIdentify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.\nUtilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.\nUpdate service order information with accurate documentation of all activities conducted.\nGeneral\nDevelop and maintain relationships with customers that further enhance the company?s positive reputation through exceptional customer service.\nMaintain a professional and clean appearance.\nProfessional Development\nParticipate in ongoing training and attainment of various manufacturer and software certifications.\nDevelop personal skills to work efficiently both individually and as a member of the Service Department.\nSkills and Qualifications (Preferred, Not Required)\nEducation\nAssociates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.\nTechnical Skills\nProficiency in supporting modern Windows Desktop Operating Systems\nDesktop software such as Microsoft Office Suites, Adobe, etc.\nBasic Server support skills and understanding of modern Windows Server Operating Systems\nNetworks, internet connection issues, as well as be able to configure network devices such as switches and routers.\nSecurity software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.\nOther Skills & Abilities\nAble to work independently and as part of a team\nMust be prepared to travel as the business need requires\nExceptional written and oral communication skills\nSelf-motivated\nShould enjoy learning new skills\nWork Conditions\n40-hour work week with on-call availability up to 7 days per month.\n80% work from home; 20% office/client site visits\nDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.\nLifting and transporting of moderately heavy objects, such as computers and peripherals.\nMinimum Requirements\nSolid work record with 1-2 years of experience in a support technician role\nHigh school diploma or equivalent\nValid driver?s license\nReliable vehicle with valid auto insurance coverage\nReliable home internet with sufficient speed/bandwidth to enable remote support\nExcellent communication and interpersonal skills with a customer-centric approach.\nJoin Us Today!\nIf you?re ready to take your career to the next level and make a meaningful impact, apply now to become our next Support Technician!","company":"Nuwave Technology Partners","rawCompany":"nuwave technology partners","city":"Grand Rapids","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:46:30.975Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Technician","description":"Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy tackling new challenges every day? If so, we want YOU to join our team!\nWhy Work With Us?\nExciting opportunity to be at the forefront of cutting-edge technology.\nCollaborative and dynamic work environment where your ideas are valued.\nContinuous learning and development opportunities to enhance your skills.\nVoted one of West Michigan's Best & Brightest Companies to work for in 2023 & 2024\nJob Summary\nProvide primarily remote desktop support from your home to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 2 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products and assist in installations and deliveries. Other projects may be assigned.\nWE ARE CURRENTLY LOOKING FOR CANDIDATES WHO RESIDE WITHIN 20 MINUTES OF GRAND RAPIDS, MI.\nDuties and Responsibilities\nTechnical\nManage, maintain, troubleshoot and support our users? desktops.\nIdentify, document and troubleshoot users computing issues to resolution while maintaining customer satisfaction.\nUtilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.\nUpdate service order information with accurate documentation of all activities conducted.\nGeneral\nDevelop and maintain relationships with customers that further enhance the company?s positive reputation through exceptional customer service.\nMaintain a professional and clean appearance.\nProfessional Development\nParticipate in ongoing training and attainment of various manufacturer and software certifications.\nDevelop personal skills to work efficiently both individually and as a member of the Service Department.\nSkills and Qualifications (Preferred, Not Required)\nEducation\nAssociates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.\nTechnical Skills\nProficiency in supporting modern Windows Desktop Operating Systems\nDesktop software such as Microsoft Office Suites, Adobe, etc.\nBasic Server support skills and understanding of modern Windows Server Operating Systems\nNetworks, internet connection issues, as well as be able to configure network devices such as switches and routers.\nSecurity software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies.\nOther Skills & Abilities\nAble to work independently and as part of a team\nMust be prepared to travel as the business need requires\nExceptional written and oral communication skills\nSelf-motivated\nShould enjoy learning new skills\nWork Conditions\n40-hour work week with on-call availability up to 7 days per month.\n80% work from home; 20% office/client site visits\nDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.\nLifting and transporting of moderately heavy objects, such as computers and peripherals.\nMinimum Requirements\nSolid work record with 1-2 years of experience in a support technician role\nHigh school diploma or equivalent\nValid driver?s license\nReliable vehicle with valid auto insurance coverage\nReliable home internet with sufficient speed/bandwidth to enable remote support\nExcellent communication and interpersonal skills with a customer-centric approach.\nJoin Us Today!\nIf you?re ready to take your career to the next level and make a meaningful impact, apply now to become our next Support Technician!","datePosted":"2026-07-19T14:46:30.975Z","dateModified":"2026-07-19T14:46:30.975Z","hiringOrganization":{"@type":"Organization","name":"Nuwave Technology Partners","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Grand Rapids","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"39b8adc00a2fa4a695ea5360"},"url":"https://jobsearcher.com/jobs/39b8adc00a2fa4a695ea5360"}}