{"schemaVersion":"jobsearcher.job.v1","id":"39ac57fa91c76fb73e10e71a","url":"https://jobsearcher.com/jobs/39ac57fa91c76fb73e10e71a","canonicalUrl":"https://jobsearcher.com/jobs/39ac57fa91c76fb73e10e71a","title":"Shift Assistant Engineer","description":"Position Title: Shift Assistant Engineer\n\nLocation: Los Angeles, CA\n\nGeneral Description:\nThe Shift Assistant Engineer will provide support for conducting maintenance operations and ensures CTA engineering policies are upheld. China Telecom Americas is advancing transpacific enterprise connectivity through an end-to-end suite of custom-built IT/network solutions This role will provide critical 24/7 network monitoring for our Telecom network (Transport and Data network) and provide best in class troubleshooting. China Telecom Americas is committed to providing unparalleled service and support.\n\nMajor Responsibilities:\nOn duty engineer during rotating shifts of daytime, nighttime, and off hours. Monitor and maintain Los Angeles POP facility including but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.\nResponse for Transport network, IP network monitoring.\nResponsible to take all needed action on network facility and alarms according to company procedure.\nOpen tickets to related carriers and track ticket status.\nProcess customer trouble ticket, carrier trouble ticket and escalate ticket according to escalation procedure.\nEnvision CTA as the leading provider of innovative communications solutions that help people and businesses thrive in a more connected world.\nContinuously embracing CTA core values through innovative ideas, doing what is right, working collaboratively and being aware of your actions.\n\nEssential Skills, Qualifications and Education Needed:\nMaster’s degree in IT, Engineering, Computer Science or related field preferred\nCCNA certification highly preferred\nExperience of transport and IP network is preferred.\nSolid knowledge of computer and telecommunication network.\nExcellent interpersonal and professional communications skills; verbally, written, face-to-face and over the phone in both English and Mandarin required.\nAbility to consistently deliver highest quality of work.\nAbility to work independently without heavy supervision and handle multiple priorities and deadlines.\nAvailability to work: day, evening, and off hour shifts.\nAbility to work in a global environment across multiple time zones.\nProficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook.\nFlexibility to work seamlessly with global sales team in different time zones.\nAbility to establish positive relationships with CTA teams and peers during every interaction and maintain rapport with people of diverse backgrounds and professional levels.\nAccomplished collaborator with a true bias for action.","company":"Chinatelecomamericas","rawCompany":"chinatelecomamericas","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:25:18.189Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Assistant Engineer","description":"Position Title: Shift Assistant Engineer\n\nLocation: Los Angeles, CA\n\nGeneral Description:\nThe Shift Assistant Engineer will provide support for conducting maintenance operations and ensures CTA engineering policies are upheld. China Telecom Americas is advancing transpacific enterprise connectivity through an end-to-end suite of custom-built IT/network solutions This role will provide critical 24/7 network monitoring for our Telecom network (Transport and Data network) and provide best in class troubleshooting. China Telecom Americas is committed to providing unparalleled service and support.\n\nMajor Responsibilities:\nOn duty engineer during rotating shifts of daytime, nighttime, and off hours. Monitor and maintain Los Angeles POP facility including but not limited at HVAC, AC UPS, DC power plant and fire pre-action system.\nResponse for Transport network, IP network monitoring.\nResponsible to take all needed action on network facility and alarms according to company procedure.\nOpen tickets to related carriers and track ticket status.\nProcess customer trouble ticket, carrier trouble ticket and escalate ticket according to escalation procedure.\nEnvision CTA as the leading provider of innovative communications solutions that help people and businesses thrive in a more connected world.\nContinuously embracing CTA core values through innovative ideas, doing what is right, working collaboratively and being aware of your actions.\n\nEssential Skills, Qualifications and Education Needed:\nMaster’s degree in IT, Engineering, Computer Science or related field preferred\nCCNA certification highly preferred\nExperience of transport and IP network is preferred.\nSolid knowledge of computer and telecommunication network.\nExcellent interpersonal and professional communications skills; verbally, written, face-to-face and over the phone in both English and Mandarin required.\nAbility to consistently deliver highest quality of work.\nAbility to work independently without heavy supervision and handle multiple priorities and deadlines.\nAvailability to work: day, evening, and off hour shifts.\nAbility to work in a global environment across multiple time zones.\nProficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook.\nFlexibility to work seamlessly with global sales team in different time zones.\nAbility to establish positive relationships with CTA teams and peers during every interaction and maintain rapport with people of diverse backgrounds and professional levels.\nAccomplished collaborator with a true bias for action.","datePosted":"2026-04-14T11:25:18.189Z","dateModified":"2026-04-14T11:25:18.189Z","hiringOrganization":{"@type":"Organization","name":"Chinatelecomamericas","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"39ac57fa91c76fb73e10e71a"},"url":"https://jobsearcher.com/jobs/39ac57fa91c76fb73e10e71a"}}