{"schemaVersion":"jobsearcher.job.v1","id":"3989f5207cfd10e4a1413cce","url":"https://jobsearcher.com/jobs/3989f5207cfd10e4a1413cce","canonicalUrl":"https://jobsearcher.com/jobs/3989f5207cfd10e4a1413cce","title":"Tech Support Engineer","description":"About Us\nMCE is an Israeli based Software company that has contracts worldwide with Telecommunications companies to provide Device Lifecycle Management and Mobile Care Software, supporting mobile devices through their entire lifecycle using an Omni-Channel approach.\nWhat You’ll Do\nProvide technical support for customer problems, incidents, issues, requests.\nLiaise with other support and product teams as required to resolve requests/issues in a timely manner.\nEnsure proper documentation, notification, escalation, tracking and follow up of all incidents.\n· Respond to customer calls/emails for Service Requests and Incidents\n· Respond to system alerts and escalate as required\n· Record activities in the Operations turnover log and track all problems as reported.\nBe willing to learn how to evaluate, troubleshoot, and follow-up on customer issues.\nCoordinate with the development team to provide as much detail as possible on any software issue\nUpdate and maintain helpdesk application tool through input of resolutions to issues and/or tracking of issues.\nMonitor the successful resolution of tickets and provide appropriate progress reporting as necessary.\nPerform additional duties, either incidental or implied, consistent with the employee’s background or training, which may be reasonably delegated as being in the best interest of the support Department.\nMinimal local travel may be required.\nThe ideal employee will have\n· Experience in the Telecom industry.\n· Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.\n· Strong technical skills skills as it relates to mobile phones, PC Hardware and Software, and web-based communication tools.\n· A self-starter and strong sense of ownership over their role.\n· A service-oriented, can-do attitude: you are able to stay enthusiastic and work on a go-forward strategy.\n· Bonus: Experience using Zendesk, JIRA and various CRM systems.\nBenefits\n· mce offers competitive pay with industry leading health insurance plan, 401k plan with matching contribution, generous PTO policy and paid holidays.\nJob Types: Full-time, Contract\nPay: $31,542.00 - $55,555.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nSchedule:\nMonday to Friday\nEducation:\nBachelor's (Preferred)\nExperience:\nTechnical support: 2 years (Preferred)\nAbility to Relocate:\nDallas, TX 75201: Relocate before starting work (Required)\nWillingness to travel:\n25% (Preferred)\nWork Location: In person","company":"Mcesystems","rawCompany":"mcesystems","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:09:23.355Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Engineer","description":"About Us\nMCE is an Israeli based Software company that has contracts worldwide with Telecommunications companies to provide Device Lifecycle Management and Mobile Care Software, supporting mobile devices through their entire lifecycle using an Omni-Channel approach.\nWhat You’ll Do\nProvide technical support for customer problems, incidents, issues, requests.\nLiaise with other support and product teams as required to resolve requests/issues in a timely manner.\nEnsure proper documentation, notification, escalation, tracking and follow up of all incidents.\n· Respond to customer calls/emails for Service Requests and Incidents\n· Respond to system alerts and escalate as required\n· Record activities in the Operations turnover log and track all problems as reported.\nBe willing to learn how to evaluate, troubleshoot, and follow-up on customer issues.\nCoordinate with the development team to provide as much detail as possible on any software issue\nUpdate and maintain helpdesk application tool through input of resolutions to issues and/or tracking of issues.\nMonitor the successful resolution of tickets and provide appropriate progress reporting as necessary.\nPerform additional duties, either incidental or implied, consistent with the employee’s background or training, which may be reasonably delegated as being in the best interest of the support Department.\nMinimal local travel may be required.\nThe ideal employee will have\n· Experience in the Telecom industry.\n· Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management.\n· Strong technical skills skills as it relates to mobile phones, PC Hardware and Software, and web-based communication tools.\n· A self-starter and strong sense of ownership over their role.\n· A service-oriented, can-do attitude: you are able to stay enthusiastic and work on a go-forward strategy.\n· Bonus: Experience using Zendesk, JIRA and various CRM systems.\nBenefits\n· mce offers competitive pay with industry leading health insurance plan, 401k plan with matching contribution, generous PTO policy and paid holidays.\nJob Types: Full-time, Contract\nPay: $31,542.00 - $55,555.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nSchedule:\nMonday to Friday\nEducation:\nBachelor's (Preferred)\nExperience:\nTechnical support: 2 years (Preferred)\nAbility to Relocate:\nDallas, TX 75201: Relocate before starting work (Required)\nWillingness to travel:\n25% (Preferred)\nWork Location: In person","datePosted":"2026-04-12T21:09:23.355Z","dateModified":"2026-04-12T21:09:23.355Z","hiringOrganization":{"@type":"Organization","name":"Mcesystems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3989f5207cfd10e4a1413cce"},"url":"https://jobsearcher.com/jobs/3989f5207cfd10e4a1413cce"}}