{"schemaVersion":"jobsearcher.job.v1","id":"3978edd9623db26b5ce98c9b","url":"https://jobsearcher.com/jobs/3978edd9623db26b5ce98c9b","canonicalUrl":"https://jobsearcher.com/jobs/3978edd9623db26b5ce98c9b","title":"Customer Solutions Engineer (Implementation & Integrations)","description":"Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech company providing a cutting-edge software solution that empowers banks, funds, and other financial institutions globally to efficiently invest in sustainable projects and achieve their net-zero targets.Join us in building the future of green finance.Why Join Us?\r\nWe’re looking for aCustomer Solutions Engineerto join Banyan as thefounding implementation hireon the Customer Success team. This role blendsprocess design, systems thinking, and hands-on implementationto translate customer workflows and data into scalable solutions within the Banyan platform.You will own complex customer implementations end to end while alsodesigning and operationalizing Banyan’s implementation practice , including the processes, playbooks, tools, and templates that enable successful customer onboarding and expansion as we grow.This is ahands-on, project-based role . You will engage deeply during onboarding and major module deployments, then transition out once solutions are live and stable, with re-engagement as new modules, integrations, or complex use cases arise. This is a true builder role with outsized impact on how Banyan delivers value to customers.We value curiosity, collaboration, and a constant drive to raise the bar, and we are committed to fostering a supportive, inclusive team.What You’ll Do:\r\nOwn Customer ImplementationsOwn and drive end-to-end implementations for new customers and major module rolloutsServe as the primary technical point of contact during onboarding and complex integrationsMap customers’ existing business, financial, and operational processes and translate them into streamlined workflows within the Banyan platformMap and validate data from disparate customer systems into clean, scalable data import processes and reporting viewsConfigure platform modules, dashboards, and process flows aligned to customer business goalsEnsure data accuracy, integrity, security, and scalability throughout the implementation processBuild the Implementation PracticeDesign standardized onboarding frameworks and implementation project plansCreate reusable playbooks, templates, tools, and implementation documentationDefine best practices for process alignment, data mapping, validation, reporting, and handoff to Customer Success ManagersContinuously refine implementation approaches based on customer learnings and scale needsPartner closely with Customer Success Managers to ensure smooth post–go-live transitions and product adoptionCollaborate Cross-FunctionallyCollaborate with Sales Engineer to inform pre-sales solution designs and plan for post-sale implementationsCollaborate with Product and Engineering to share customer insights and recurring implementation patternsInform product roadmap decisions with real-world customer workflow and implementation feedbackWhat You’ll Bring:5+ years of experience in B2B SaaS implementation, solutions delivery, or solutions consulting rolesDemonstrated experience mapping customer processes and translating them into software workflowsExperience building, scaling, or significantly refining implementation or onboarding practices in a startup, early-stage, or high-growth SaaS environmentStrong expertise in data architecture, APIs, workflow automation, data mapping, transformation, and validationProven project management skills with the ability to drive complex, multi-stakeholder implementations from discovery through go-liveExcellent communication skills, with the ability to guide customers through both process change and technical configurationStartup mindset with comfort operating in ambiguity, building structure, and owning outcomesEducation:Bachelor's degree requiredBonus Qualifications:Strong proficiency with core financial principlesand complex financial data sets.Experience with project finance or infrastructure workflowsis strongly preferred.Why you’ll love it here:Work at theforefront of sustainable financeand climate impactEngage withmission-driven institutionsdeployingreal-worldinfrastructure projectsSolvecomplex technical and operational challengeswith tangible outcomes.Shape customers’first deep impressions of the Banyan platformand directlyinfluence the company’s long-term successHow we’ll support your growth and success:Opportunity to design and scale Banyan’s implementation function from the ground upClear growth paths as a senior IC, domain expert, or future people leader based on your interestsClose collaboration with founders, executives, and cross-functional teammatesOngoing learning and professional development opportunitiesReporting & Location: This role reports to VP, Customer Success and is a hybrid position based in our San Francisco office (3 days in office/2 remote).Compensation: $150,000 - $175,000 base salary, commensurate with experience, plus incentive bonus based on performance and meaningful equity.Visa Sponsorship:At this time, Banyan is unable to provide H1B visa sponsorship for this position.Our benefits package is designed to allow team members tobe their best selves , in and out of the workplace. In addition to top tier health plans and at work meal offerings, weprioritize your well-being and growththrough professional development, parental leave, a flexible time off policy, and flexible work. Our headquarters is centrally located between Bart and Caltrain in San Francisco, CA.Confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. We believe diverse perspectives and backgrounds are critical to building great technology. Our goal is to cultivate an environment where people feel valued and respected. So, however you identify and whatever background you bring,Banyan is an equal opportunity employer.#J-18808-Ljbffr","company":"Banyan Infrastructure","rawCompany":"banyan infrastructure","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-11-04T02:02:32.323Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Solutions Engineer (Implementation & Integrations)","description":"Banyan Infrastructure is on a mission to unlock the trillions of dollars needed to finance the renewable infrastructure revolution. We are a dynamic fintech company providing a cutting-edge software solution that empowers banks, funds, and other financial institutions globally to efficiently invest in sustainable projects and achieve their net-zero targets.Join us in building the future of green finance.Why Join Us?\r\nWe’re looking for aCustomer Solutions Engineerto join Banyan as thefounding implementation hireon the Customer Success team. This role blendsprocess design, systems thinking, and hands-on implementationto translate customer workflows and data into scalable solutions within the Banyan platform.You will own complex customer implementations end to end while alsodesigning and operationalizing Banyan’s implementation practice , including the processes, playbooks, tools, and templates that enable successful customer onboarding and expansion as we grow.This is ahands-on, project-based role . You will engage deeply during onboarding and major module deployments, then transition out once solutions are live and stable, with re-engagement as new modules, integrations, or complex use cases arise. This is a true builder role with outsized impact on how Banyan delivers value to customers.We value curiosity, collaboration, and a constant drive to raise the bar, and we are committed to fostering a supportive, inclusive team.What You’ll Do:\r\nOwn Customer ImplementationsOwn and drive end-to-end implementations for new customers and major module rolloutsServe as the primary technical point of contact during onboarding and complex integrationsMap customers’ existing business, financial, and operational processes and translate them into streamlined workflows within the Banyan platformMap and validate data from disparate customer systems into clean, scalable data import processes and reporting viewsConfigure platform modules, dashboards, and process flows aligned to customer business goalsEnsure data accuracy, integrity, security, and scalability throughout the implementation processBuild the Implementation PracticeDesign standardized onboarding frameworks and implementation project plansCreate reusable playbooks, templates, tools, and implementation documentationDefine best practices for process alignment, data mapping, validation, reporting, and handoff to Customer Success ManagersContinuously refine implementation approaches based on customer learnings and scale needsPartner closely with Customer Success Managers to ensure smooth post–go-live transitions and product adoptionCollaborate Cross-FunctionallyCollaborate with Sales Engineer to inform pre-sales solution designs and plan for post-sale implementationsCollaborate with Product and Engineering to share customer insights and recurring implementation patternsInform product roadmap decisions with real-world customer workflow and implementation feedbackWhat You’ll Bring:5+ years of experience in B2B SaaS implementation, solutions delivery, or solutions consulting rolesDemonstrated experience mapping customer processes and translating them into software workflowsExperience building, scaling, or significantly refining implementation or onboarding practices in a startup, early-stage, or high-growth SaaS environmentStrong expertise in data architecture, APIs, workflow automation, data mapping, transformation, and validationProven project management skills with the ability to drive complex, multi-stakeholder implementations from discovery through go-liveExcellent communication skills, with the ability to guide customers through both process change and technical configurationStartup mindset with comfort operating in ambiguity, building structure, and owning outcomesEducation:Bachelor's degree requiredBonus Qualifications:Strong proficiency with core financial principlesand complex financial data sets.Experience with project finance or infrastructure workflowsis strongly preferred.Why you’ll love it here:Work at theforefront of sustainable financeand climate impactEngage withmission-driven institutionsdeployingreal-worldinfrastructure projectsSolvecomplex technical and operational challengeswith tangible outcomes.Shape customers’first deep impressions of the Banyan platformand directlyinfluence the company’s long-term successHow we’ll support your growth and success:Opportunity to design and scale Banyan’s implementation function from the ground upClear growth paths as a senior IC, domain expert, or future people leader based on your interestsClose collaboration with founders, executives, and cross-functional teammatesOngoing learning and professional development opportunitiesReporting & Location: This role reports to VP, Customer Success and is a hybrid position based in our San Francisco office (3 days in office/2 remote).Compensation: $150,000 - $175,000 base salary, commensurate with experience, plus incentive bonus based on performance and meaningful equity.Visa Sponsorship:At this time, Banyan is unable to provide H1B visa sponsorship for this position.Our benefits package is designed to allow team members tobe their best selves , in and out of the workplace. In addition to top tier health plans and at work meal offerings, weprioritize your well-being and growththrough professional development, parental leave, a flexible time off policy, and flexible work. Our headquarters is centrally located between Bart and Caltrain in San Francisco, CA.Confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. We believe diverse perspectives and backgrounds are critical to building great technology. Our goal is to cultivate an environment where people feel valued and respected. 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