Customer Service Specialist II
Customer Service Specialist IIJob Category: Customer Service Requisition Number: CUSTO007102Posted: April 15, 2026Full-Time HybridCorporate Office, Taylor North, Sheboygan, WI Sheboygan, WI 53081, USA +1 more locationsDescriptionJoin Rockline – Where Values Drive ExcellenceAt Rockline Industries, we don't just manufacture consumer packaged goods — we build trusted partnerships and create meaningful impact. As a privately held industry leader, we are guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape how we work, how we collaborate, and how we show up for our customers and each other.Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices. Work Arrangement: Option of On-site|Flex|Remote. Hourly position.We're looking for a Customer Service Specialist II — an experienced customer service professional who takes pride in owning accounts end-to-end, solving complex issues, and partnering cross-functionally to deliver a high level of service. If you enjoy being the go-to person for your accounts and want to work for a company that values your expertise, this role may be a great fit.What You'll DoAs a Customer Service Specialist II, you'll manage business-to-business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner.Order Processing & Account OwnershipReview and process EDI and manual customer orders with accuracy and efficiencyManage customer items, pricing, addresses, and profilesMonitor item transitions, special delivery requirements, and order changesTrack customer orders from entry through delivery and invoicingCommunicate proactively on order status, product availability, and delivery appointmentsAdvanced Account ManagementServe as the primary contact for assigned customer accountsExecute and manage transportation strategies in partnership with internal teamsEnsure order, invoice, and accounting accuracy, including advanced updates and follow-throughReview and respond to daily reports; identify trends, risks, and opportunitiesTroubleshoot complex issues and escalate appropriately when neededIdentify and support customer service and account management process improvementsCollaboration & Continuous ImprovementPartner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teamsComplete quarterly goals and maintain an individual development planDemonstrate a strong commitment to Rockline's RRITE values and workplace safetyContribute to a collaborative team environment and support additional responsibilities as neededWhat You'll BringEducationHigh School Diploma requiredExperience4+ years of business-to-business customer service experience or equivalent B2B account management experienceOr 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations)Skills & KnowledgeProven experience managing customer accounts end-to-endERP system experience required (JDE strongly preferred)Microsoft Word and Excel proficiency requiredStrong written, verbal, and interpersonal communication skillsSolid problem-solving, analytical, and organizational skillsAbility to work cross-functionally in a fast-paced environmentPreferredLogility experienceSupply Chain Principles certificationWhy Rockline?Values-Driven Culture – Our RRITE values guide how we work together every dayFlexibility – Options for on-site, flex, or remote workMeaningful Work – Own customer relationships and make a real impactProfessional Growth – Clear goals, training, and development planningStability & Purpose – A strong, privately held company with long-term visionReady to bring your experience to a company that values partnership and excellence? Apply today and help Rockline deliver outstanding service to customers, every order, every time.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.