{"schemaVersion":"jobsearcher.job.v1","id":"3958a75ff6063dd110b81a0a","url":"https://jobsearcher.com/jobs/3958a75ff6063dd110b81a0a","canonicalUrl":"https://jobsearcher.com/jobs/3958a75ff6063dd110b81a0a","title":"Program Manager","description":"Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.\n\nThe ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.\n\nWe are looking for someone who will:\nTake ownership of program success\nDeep-dive into Excel data models and performance metrics\nDrive process improvement and service alignment\nThis is a U.S.-based remote position. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Compnay match and PTO.\n\nThis position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.\n\nKey Responsibilities\nIT Service Delivery & Operations\nOversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.\nEnsure compliance with customer business rules, SLAs, and audit requirements.\nManage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.\nEnsuring accurate order processing, ticket reconciliation, and reporting.\nDevelop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates.\nImplement IT service management best practices to drive operational efficiency.\nMonitor service performance metrics and drive continuous improvement efforts.\nData, Reporting & Continuous Improvement\nBuild and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules.\nReconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy.\nProduce customer-facing reports, including PMRs, QBRs, and executive summaries.\nIdentify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible.\nCreate repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities.\nStakeholder & Customer Engagement\nServe as the primary liaison between Future Tech, customers, depots, and third-party partners.\nProvide timely communication on ticket status, order fulfillment, and returns management.\nFacilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs.\nAct as an escalation point for ServiceNow or ERP workflow issues that impact execution.\nTeam Leadership & Development\nLead and mentor queue managers, order processors, depot managers, and technical specialists.\nEnsure teams are trained on both customer-specific business rules and industry best practices.\nSet clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement.\nService Management & Compliance\nImplement ITIL-based frameworks for incident, problem, and change management.\nEnsure IT service operations comply with organizational policies, security standards, and customer regulations.\nOversee break/fix, warranty management, and asset lifecycle processes.\nDevelop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting.\nInnovation & Optimization\nContinuously assess service performance, implementing technology and process improvements.\nStay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery.\nQualifications & Requirements\n\nExperience\n5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.\nProven ability to manage both high-level strategy and detailed operational execution.\nHands-on experience with ServiceNow workflows and ERP processes (or similar systems).\nStrong background in reporting, data analysis, and executive-level communication.\nThis position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.\nEducation & Certifications\nBachelor’s degree.\nITIL Foundation certification (preferred).\nPMP certification is a plus.\nSkills & Proficiencies\nAdvanced Microsoft Excel (pivot tables, VLOOKUP, data modeling).\nFamiliarity with asset lifecycle logistics.\nStrong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight.\nAnalytical, detail-oriented, and able to thrive in high-pressure environments.\nCustomer-focused mindset with a commitment to continuous improvement.\nAbout Future Tech Enterprise, Inc.\nFuture Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.\n\nWhy Join Future Tech\nInfluence the future of a rapidly evolving enterprise technology leader.\nCollaborate with industry giants and public sector innovators to co-create impactful solutions.\nEnjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.\n\n#LI-Remote #FutureTechJobs #LI-SG1\nEmployment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.\nksFNH76JlI","company":"Futuretechenterpriseinc","rawCompany":"futuretechenterpriseinc","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:53:59.038Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.\n\nThe ideal candidate combines strategic leadership with hands-on operational oversight—balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.\n\nWe are looking for someone who will:\nTake ownership of program success\nDeep-dive into Excel data models and performance metrics\nDrive process improvement and service alignment\nThis is a U.S.-based remote position. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Compnay match and PTO.\n\nThis position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.\n\nKey Responsibilities\nIT Service Delivery & Operations\nOversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.\nEnsure compliance with customer business rules, SLAs, and audit requirements.\nManage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.\nEnsuring accurate order processing, ticket reconciliation, and reporting.\nDevelop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates.\nImplement IT service management best practices to drive operational efficiency.\nMonitor service performance metrics and drive continuous improvement efforts.\nData, Reporting & Continuous Improvement\nBuild and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules.\nReconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy.\nProduce customer-facing reports, including PMRs, QBRs, and executive summaries.\nIdentify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible.\nCreate repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities.\nStakeholder & Customer Engagement\nServe as the primary liaison between Future Tech, customers, depots, and third-party partners.\nProvide timely communication on ticket status, order fulfillment, and returns management.\nFacilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs.\nAct as an escalation point for ServiceNow or ERP workflow issues that impact execution.\nTeam Leadership & Development\nLead and mentor queue managers, order processors, depot managers, and technical specialists.\nEnsure teams are trained on both customer-specific business rules and industry best practices.\nSet clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement.\nService Management & Compliance\nImplement ITIL-based frameworks for incident, problem, and change management.\nEnsure IT service operations comply with organizational policies, security standards, and customer regulations.\nOversee break/fix, warranty management, and asset lifecycle processes.\nDevelop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting.\nInnovation & Optimization\nContinuously assess service performance, implementing technology and process improvements.\nStay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery.\nQualifications & Requirements\n\nExperience\n5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.\nProven ability to manage both high-level strategy and detailed operational execution.\nHands-on experience with ServiceNow workflows and ERP processes (or similar systems).\nStrong background in reporting, data analysis, and executive-level communication.\nThis position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.\nEducation & Certifications\nBachelor’s degree.\nITIL Foundation certification (preferred).\nPMP certification is a plus.\nSkills & Proficiencies\nAdvanced Microsoft Excel (pivot tables, VLOOKUP, data modeling).\nFamiliarity with asset lifecycle logistics.\nStrong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight.\nAnalytical, detail-oriented, and able to thrive in high-pressure environments.\nCustomer-focused mindset with a commitment to continuous improvement.\nAbout Future Tech Enterprise, Inc.\nFuture Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.\n\nWhy Join Future Tech\nInfluence the future of a rapidly evolving enterprise technology leader.\nCollaborate with industry giants and public sector innovators to co-create impactful solutions.\nEnjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.\n\n#LI-Remote #FutureTechJobs #LI-SG1\nEmployment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.\nksFNH76JlI","datePosted":"2026-04-14T10:53:59.038Z","dateModified":"2026-04-14T10:53:59.038Z","hiringOrganization":{"@type":"Organization","name":"Futuretechenterpriseinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3958a75ff6063dd110b81a0a"},"url":"https://jobsearcher.com/jobs/3958a75ff6063dd110b81a0a"}}