{"schemaVersion":"jobsearcher.job.v1","id":"391c45421cbd3a227a73e810","url":"https://jobsearcher.com/jobs/391c45421cbd3a227a73e810","canonicalUrl":"https://jobsearcher.com/jobs/391c45421cbd3a227a73e810","title":"IT Support Associate II, Ops Tech Solutions (OTS)","description":"DESCRIPTION\nOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.\n\nAbout The Role\nAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.\n\nWhat Do We Offer?\nAmazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.\n\nKey job responsibilities\nResponsibilities include, but are not limited to:\n\nAllocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.\nHandling support requests and procedures across the network.\nAssisting in training new hires.\nContinuous learning of new technologies.\nSupporting customers from multiple buildings in the area, as well as remote customers.\nMoving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.\n\nA day in the life\nSupport Technicians dedicate approximately 80% of their time to troubleshooting and repairing end-user hardware within our fulfillment centers, ensuring continuous station uptime and operational efficiency. The remaining 20% involves executing projects and managed change controls to maintain or improve our infrastructure. This position is located on the warehouse floor in an industrial environment characterized by elevated noise levels, dust exposure, and variable temperature conditions throughout the year. Personal Protective Equipment (PPE) is required for most tasks due to environmental hazards. This is an operational IT support role within a fulfillment center, not a traditional office-based IT position.\nBASIC QUALIFICATIONS\nExperience troubleshooting integrated and interdependent computer systems\nCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach\nExperience troubleshooting integrated and interdependent computer systems\n1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience\nPREFERRED QUALIFICATIONS\nCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, MI, Romulus - 23.00 - 37.00 USD hourly","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Romulus","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-07-18T17:51:44.065Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Associate II, Ops Tech Solutions (OTS)","description":"DESCRIPTION\nOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.\n\nAbout The Role\nAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.\n\nWhat Do We Offer?\nAmazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.\n\nKey job responsibilities\nResponsibilities include, but are not limited to:\n\nAllocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.\nHandling support requests and procedures across the network.\nAssisting in training new hires.\nContinuous learning of new technologies.\nSupporting customers from multiple buildings in the area, as well as remote customers.\nMoving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.\n\nA day in the life\nSupport Technicians dedicate approximately 80% of their time to troubleshooting and repairing end-user hardware within our fulfillment centers, ensuring continuous station uptime and operational efficiency. The remaining 20% involves executing projects and managed change controls to maintain or improve our infrastructure. This position is located on the warehouse floor in an industrial environment characterized by elevated noise levels, dust exposure, and variable temperature conditions throughout the year. Personal Protective Equipment (PPE) is required for most tasks due to environmental hazards. This is an operational IT support role within a fulfillment center, not a traditional office-based IT position.\nBASIC QUALIFICATIONS\nExperience troubleshooting integrated and interdependent computer systems\nCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach\nExperience troubleshooting integrated and interdependent computer systems\n1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience\nPREFERRED QUALIFICATIONS\nCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.\n\nUSA, MI, Romulus - 23.00 - 37.00 USD hourly","datePosted":"2026-07-18T17:51:44.065Z","dateModified":"2026-07-18T17:51:44.065Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Romulus","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"391c45421cbd3a227a73e810"},"url":"https://jobsearcher.com/jobs/391c45421cbd3a227a73e810"}}