Team Lead Resident Maintenance Technician

Resident Maintenance Technician Team LeadAt KNAPP (pronounced K-NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.As a Resident Maintenance Technician Team Lead, you will be expected to provide industrial Electrical/Mechanical expertise and you will be part of a team that works to maximize equipment utilization and efficiency. The role will assist in the development and implementation of processes to maintain proper utilization and functionality. This position will focus on the application of knowledge of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred.) The successful candidate will work with the existing Maintenance Shift Supervisor, Resident Site Supervisor, and/or Site Maintenance Manager and will work within a team of experienced engineers.Be a team member providing first-class maintenance support to our customers; on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at our customer's locations.The Resident Maintenance Technician Team Lead will be eager and determined to succeed, though safety conscious in all activities undertaken, and will own problems and see them through to successful completion.The Resident Maintenance Technician Team Lead may be required to respond to emergency calls. Weekend work may be required and will be structured to provide forward planning.Essential Functions and Responsibilities :Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provide assistance to the Customer Site in assigned area.Respond to emergency calls at Customer sitesSafety conscious in all activitiesTrack and record any and all problems and see them through to a successful completionIn conjunction with the Customers on-site maintenance department, provide a first-class response to Customer, ensuring a first-time right policyProvide emergency breakdown and specialized maintenance supportSet up and calibrate precision automation equipmentCreate strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class serviceAchieve performance in terms of expected output, speed of response, quality-of-repair, and standards of workmanshipTraining of customer's maintenance team, as requiredExpertise in the installation of conveyor and precision automation equipmentMaintain quality of service by ensuring quality communications with CustomersEnsure that reports are well-written and legibleExecution of site quality procedures, safety procedures, and any statutory proceduresRegular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress. Otherwise, provide that information to the Resident Business Manager.Provide specialized maintenance service support for the Customer's installed systemEnsure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if availableEnsuring proper care and maintenance of the tools and equipment suppliedProvide flexibility and the best use-of-skills and capabilitiesEnsure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approvalProvide mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing, as neededWorking against a timeframe to complete reactive repairsInteract with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional mannerShow hands-on ownership of issues to achieve a timely resolutionInterpret and work with electrical circuit diagramsUtilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessmentsMechanical aptitude including reading assembly drawingsOperate hand tools, and disassemble and assemble parts onto equipmentFollow set up instructions, assembly drawings, and check listsAttention to detail and exceptional follow-up skillsExcellent communication and customer service skills for both internal and external customersComputer literate with basic Microsoft Office skillsWilling to learn and adapt to changing role requirementsAppreciation of cultural diversityPerforms other duties, as requiredWhat You Have:Degree in Electrical and or Mechanical Engineering or equivalent work experience3 - 8 years of verifiable progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance EngineeringVerifiable experience providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems.Bilingual (English/Spanish) and or (English/German) preferred but not requiredExtensive experience in equipment maintenance, modifications and design preferredStrong problem-solving capabilitiesAbility to provide talent that contribute a unique interpretation or analysis of our systems to our customers.Process-oriented mentalityTheoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systemsNetwork equipment interfaces, a plusHands-on, team oriented and committed to improvement processesExperience in reducing costs through processes and efficienciesStrong verbal and written communication skillsWhat You Will Get:Industry competitive compensationGreat benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!401k with employer match and no vesting!Profit SharingPaid Vacation & HolidaysPaid Parental LeaveSubsidized child-careTuition ReimbursementPet InsuranceCorporate Social Responsibility including recycling, sustainability, and volunteeringKNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."