{"schemaVersion":"jobsearcher.job.v1","id":"38b5c26fe89cdb3bf843d411","url":"https://jobsearcher.com/jobs/38b5c26fe89cdb3bf843d411","canonicalUrl":"https://jobsearcher.com/jobs/38b5c26fe89cdb3bf843d411","title":"IT Support Tech","description":"Summary\r\nThe IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech will respond to IT system issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. It offers an opportunity to be part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and proactive in finding solutions to problems.\r\nResponsibilities\r\nGathering and triaging employee requests for IT support.\r\nResponding to IT support requests in a timely manner.\r\nInterfacing and communicating with BFS users to assist with resolving IT related problems or technology builds.\r\nGathering information and examining problems from multiple angles to find and implement the most suitable solutions.\r\nWalking employees through step-by-step resolutions via phone, email or in person.\r\nPhysical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment.\r\nInstalling software updates and upgrades, firmware updates, new software installs and other software support.\r\nOnboarding new employee technical setups.\r\nReclaiming and decommissioning IT devices for employee terminations.\r\nResearching and sourcing the most efficient procurement of any needed IT equipment.\r\nResearching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment.\r\nQualifications\r\nSkills & Abilities\r\nDemonstrable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phone systems.\r\nCurrent knowledge of technology and recent innovations in IT.\r\nAbility to provide technical solutions to problems related to both hardware and software applications in office settings (desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment).\r\nEnjoy hands-on problem solving with complex problems in an advanced, secure technology platform.\r\nOperational knowledge of computer, network, server, and security equipment and how all fit together.\r\nSkill to work with minimal supervision and make good decision-making.\r\nEnjoy taking ownership of projects and issues, working hands-on to accomplish tasks.\r\nAbility to learn new information, skills, and ideas to complete projects and tasks as required.\r\nAbility to read, analyze and interpret technical procedures, schematics, and other technically oriented documents.\r\nExperience with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software.\r\nStrong written, verbal, communication, and interpersonal skills.\r\nAbility to handle multiple priorities simultaneously and follow through on all tasks assigned.\r\nAbility to work well with others and to be part of a team.\r\nRegular attendance at the worksite.\r\nEducation and/or Experience\r\nAssociate's degree in information technology, computer/technology, or equivalent; work experience or a combination of work and education may be substituted.\r\nPrevious experience in a technology role is preferred.\r\nExperience with government security requirements compliance and other cybersecurity standards is an asset.\r\nMust be a U.S. Citizen.\r\nBenefits\r\nFull-time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials.\r\nMedical, dental and vision insurance.\r\n401(k) with up to 4% company match.\r\n16 paid holidays per year.\r\nEEO Statement\r\nBillings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Billings","state":"MT","isRemote":false,"isActive":false,"createdAt":"2026-07-15T01:35:06.053Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Tech","description":"Summary\r\nThe IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech will respond to IT system issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. It offers an opportunity to be part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and proactive in finding solutions to problems.\r\nResponsibilities\r\nGathering and triaging employee requests for IT support.\r\nResponding to IT support requests in a timely manner.\r\nInterfacing and communicating with BFS users to assist with resolving IT related problems or technology builds.\r\nGathering information and examining problems from multiple angles to find and implement the most suitable solutions.\r\nWalking employees through step-by-step resolutions via phone, email or in person.\r\nPhysical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment.\r\nInstalling software updates and upgrades, firmware updates, new software installs and other software support.\r\nOnboarding new employee technical setups.\r\nReclaiming and decommissioning IT devices for employee terminations.\r\nResearching and sourcing the most efficient procurement of any needed IT equipment.\r\nResearching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment.\r\nQualifications\r\nSkills & Abilities\r\nDemonstrable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phone systems.\r\nCurrent knowledge of technology and recent innovations in IT.\r\nAbility to provide technical solutions to problems related to both hardware and software applications in office settings (desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment).\r\nEnjoy hands-on problem solving with complex problems in an advanced, secure technology platform.\r\nOperational knowledge of computer, network, server, and security equipment and how all fit together.\r\nSkill to work with minimal supervision and make good decision-making.\r\nEnjoy taking ownership of projects and issues, working hands-on to accomplish tasks.\r\nAbility to learn new information, skills, and ideas to complete projects and tasks as required.\r\nAbility to read, analyze and interpret technical procedures, schematics, and other technically oriented documents.\r\nExperience with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software.\r\nStrong written, verbal, communication, and interpersonal skills.\r\nAbility to handle multiple priorities simultaneously and follow through on all tasks assigned.\r\nAbility to work well with others and to be part of a team.\r\nRegular attendance at the worksite.\r\nEducation and/or Experience\r\nAssociate's degree in information technology, computer/technology, or equivalent; work experience or a combination of work and education may be substituted.\r\nPrevious experience in a technology role is preferred.\r\nExperience with government security requirements compliance and other cybersecurity standards is an asset.\r\nMust be a U.S. Citizen.\r\nBenefits\r\nFull-time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials.\r\nMedical, dental and vision insurance.\r\n401(k) with up to 4% company match.\r\n16 paid holidays per year.\r\nEEO Statement\r\nBillings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.\r\nJ-18808-Ljbffr","datePosted":"2026-07-15T01:35:06.053Z","dateModified":"2026-07-15T01:35:06.053Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Billings","addressRegion":"MT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"38b5c26fe89cdb3bf843d411"},"url":"https://jobsearcher.com/jobs/38b5c26fe89cdb3bf843d411"}}