Amazon Connect CX Solutions Architect - Remote

USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect . Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%.Are you a CX Solutions Architect with a passion for technical building? If so, this position is for you! As a member of our Contact Center Customer Experience Team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and related services such as Lex and other AI services. Working closely with USAN’s sales team, you will be responsible for demonstrating and creating value for USAN CXaaS portfolio of solutions, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for CXE transformation projects.We’re looking to add a Amazon Connect CX Solutions Architect to our team to evangelize USAN’s portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect.ResponsibilitiesAs a CX Solutions Architect, you will work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Including:Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use casesDemonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value Lead discovery sessions, presentations, and workshops with prospects and customersGather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projectsDemonstrate the value of USAN as a CXaaS consulting partnerCreate and modify Proposals and create responses to RFP’s working alongside the USAN customer success teamEducate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloudYou will own the technical relationship with the customer and operate as their trusted advisor, the best interests of the customer will shape the guidance you provideCreate and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts)Help maintain and update lead management, pipeline & forecasting in HubSpotBe liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvementsProvide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutionsRequired Qualifications2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solutionB.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experienceExcellent presentation, customer engagement, and listening skills.The right person will be highly technical and analytical thinker, possess several years of CCaaS experienceCurious and fast learnerPreferred SkillsProven ability to influence others and lead customer engagements2 - 3 years’ experience in customer facing consulting roleBroad knowledge of the CCaaS market including: (Amazon Connect, NICE InContact, Genesys, Five9’s, Avaya, etc.) A keen interest in learning rapidly in the AI spaceTeam player with passion to succeed and drive the company forwardAWS Certified Solutions Architect – Associate Certification or experience architecting solutions built on AWSExperience with AWS services related to CXE & analytics including Connect, Contact Lens, Lex, Comprehend, Transcribe, Quick Sight, etc.Demonstrated ability to adapt to new technologies and learn quicklyBenefitsCompetitive compensation programOutstanding benefits package (including medical, dental, vision and life)401(k) planExcellent holiday/vacation plansEmployee Referral Bonus ProgramAnnual performance-based bonusOngoing training opportunitiesUSAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.Company DescriptionUnited States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.For more information, please visit us at www.usan.com