{"schemaVersion":"jobsearcher.job.v1","id":"387e873e65cfde847fc0afdf","url":"https://jobsearcher.com/jobs/387e873e65cfde847fc0afdf","canonicalUrl":"https://jobsearcher.com/jobs/387e873e65cfde847fc0afdf","title":"MSP Client Partner","description":"MSP Client PartnerLocation: 100% Remote (US Based)Work Hours: EST/CST HoursAbout the RoleYou’re the strategic, operational, and delivery engine that ensures client success. This role requires someone who thrives on accountability, builds trust quickly with stakeholders, and knows how to run a tight ship across offshore recruiting operations. You will serve as the face of our India team to MSP clients, overseeing delivery metrics, team performance, issue resolution, and long-term partnership growth.Key ResponsibilitiesClient Ownership & Delivery ExecutionServe as the primary offshore point of contact for assigned MSP programs and end-client accounts.Own all service delivery KPIs: submittals, interviews, placements, time-to-fill, and redeployment.Act as escalation point for urgent client needs or bottlenecks—fix the root cause, not just the symptom.Relationship ManagementBuild and maintain strong relationships with MSP Program Managers, Account Managers, and Delivery Leads.Drive proactive communication and solutioning—never let a surprise hit the client.Operational Governance & ReportingTrack and report on SLAs, recruiter performance, job prioritization, and aging reqs daily/weekly.Partner with US leadership to run QBRs, scorecard reviews, and continuous improvement plans.Team Leadership & MentorshipLead, coach, and performance-manage a team of recruiters and delivery leads supporting US staffing operations (IT and/or non-IT).Ensure adherence to compliance, process discipline, and quality standards.Program OptimizationAnalyze fill ratios, aging reports, and VMS data to spot trends, risks, and growth opportunities.Recommend changes to workflow, sourcing strategies, or team structure based on data and client feedback.Required Qualifications5+ years of experience in US staffing and MSP delivery environments with a large US based staffing companyDeep knowledge of VMS platforms (Fieldglass, Beeline, IQNavigator, etc.).Proven track record managing client delivery across time zones and leading offshore teams.Strong communication skills—verbal and written English must be impeccable.Experience working with recruiting metrics, SLAs, ATS tools, and performance dashboards.","company":"Elevait Solutions","rawCompany":"elevait solutions","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T14:44:59.032Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MSP Client Partner","description":"MSP Client PartnerLocation: 100% Remote (US Based)Work Hours: EST/CST HoursAbout the RoleYou’re the strategic, operational, and delivery engine that ensures client success. This role requires someone who thrives on accountability, builds trust quickly with stakeholders, and knows how to run a tight ship across offshore recruiting operations. You will serve as the face of our India team to MSP clients, overseeing delivery metrics, team performance, issue resolution, and long-term partnership growth.Key ResponsibilitiesClient Ownership & Delivery ExecutionServe as the primary offshore point of contact for assigned MSP programs and end-client accounts.Own all service delivery KPIs: submittals, interviews, placements, time-to-fill, and redeployment.Act as escalation point for urgent client needs or bottlenecks—fix the root cause, not just the symptom.Relationship ManagementBuild and maintain strong relationships with MSP Program Managers, Account Managers, and Delivery Leads.Drive proactive communication and solutioning—never let a surprise hit the client.Operational Governance & ReportingTrack and report on SLAs, recruiter performance, job prioritization, and aging reqs daily/weekly.Partner with US leadership to run QBRs, scorecard reviews, and continuous improvement plans.Team Leadership & MentorshipLead, coach, and performance-manage a team of recruiters and delivery leads supporting US staffing operations (IT and/or non-IT).Ensure adherence to compliance, process discipline, and quality standards.Program OptimizationAnalyze fill ratios, aging reports, and VMS data to spot trends, risks, and growth opportunities.Recommend changes to workflow, sourcing strategies, or team structure based on data and client feedback.Required Qualifications5+ years of experience in US staffing and MSP delivery environments with a large US based staffing companyDeep knowledge of VMS platforms (Fieldglass, Beeline, IQNavigator, etc.).Proven track record managing client delivery across time zones and leading offshore teams.Strong communication skills—verbal and written English must be impeccable.Experience working with recruiting metrics, SLAs, ATS tools, and performance dashboards.","datePosted":"2026-08-14T14:44:59.032Z","dateModified":"2026-08-14T14:44:59.032Z","hiringOrganization":{"@type":"Organization","name":"Elevait Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"387e873e65cfde847fc0afdf"},"url":"https://jobsearcher.com/jobs/387e873e65cfde847fc0afdf"}}