{"schemaVersion":"jobsearcher.job.v1","id":"383ebe10a152c9d6b41e532a","url":"https://jobsearcher.com/jobs/383ebe10a152c9d6b41e532a","canonicalUrl":"https://jobsearcher.com/jobs/383ebe10a152c9d6b41e532a","title":"Operations Manager - Divvy Program","description":"Shift Transit is a leading mobility operations company, serving a wide variety of clients in the transportation industry.\n\nShift Transit is seeking an Operations Manager who enjoys helping people grow and building teams that deliver consistent results. You will lead day-to-day field operations for the Divvy program, with a focus on developing the existing team, improving productivity, and creating practical processes that help employees meet core performance metrics and service-level agreements (SLAs).\n\nThe Field Operations team manages fleet availability and asset distribution across the Chicagoland area. Team members transport bikes and scooters throughout the system, complete battery swaps on electric rideables, and carry out other essential tasks to keep Divvy service reliable and deliver an excellent rider experience.\n\nThe ideal candidate is an approachable, hands-on people manager who sets clear expectations, provides regular coaching, and follows through on commitments. You will build on the team’s strengths, identify training needs, remove barriers to performance, and create opportunities for employees to take on greater responsibility. Success means a more capable, engaged team delivering safe, reliable service through clear priorities, effective training, and consistent daily routines.\n\nPrimary Responsibilities:\n\nTeam Management\n\nLead and develop the Field Operations team through regular one-on-ones, on-the-job coaching, timely feedback, and individual development.\n\nSet clear expectations for all team members. Recognize strong performance and address performance gaps promptly and fairly through specific feedback, training, and follow-up.\n\nBuild and maintain staggered shift schedules and daily work assignments that match staffing and skills to service demand\n\nFoster open communication, teamwork, and shared accountability. Respond to operational issues promptly, escalate risks, and keep rider experience and team safety central to decisions.\n\nOperational Excellence\n\nOversee day-to-day field operations and provide hands-on support as needed.\n\nPartner with the Senior Director of Field Operations to define and communicate key performance indicators (KPIs), SLA targets, and individual responsibilities.\n\nEstablish daily shift briefings, clear handoffs, and weekly performance reviews so employees understand priorities, track progress, and consistently meet agreed targets.\n\nUse operational data and employee feedback to perform root cause analysis, develop action plans, and track results.\n\nCreate, document, and improve standard operating procedures (SOPs), checklists, and work routines.\n\nWarehousing and Inventory Management\n\nEnsure warehouses, vehicles, and equipment are clean, safe, and ready for use, and reinforce compliance with all SOPs.\n\nManage e-bike and e-scooter battery inventory, including the safe handling, transportation and storage of lithium-ion batteries.\n\nPerform other duties as assigned to support the team and program.\n\nDemonstrated experience supervising and developing a team, with examples of improving employee skills, engagement, and performance.\n\nExperience creating or improving operational processes and training employees to use them consistently.\n\nAbility to interpret performance data, explain KPIs clearly, and translate findings into practical actions that help teams meet targets.\n\nExperience managing vehicle fleets and coordinating daily operational work.\n\nAbility to build and maintain staggered shift schedules, balance workloads, and adjust priorities as service needs change.\n\nEffective verbal and written communication skills and an approachable leadership style that encourages employees to ask questions and raise concerns.\n\nProficiency with common business technology, including smartphones, apps, spreadsheets, and performance reporting tools. Excel/Google Sheets proficiency recommended.\n\nHigh school diploma or equivalent.\n\nMust be willing to work in all weather conditions outside, year-round.\n\nThis is an in-person position\n\nAvailability to work nights, weekends and/or holidays.\n\nThis position may require limited travel.\n\nMust have a valid driver’s license.\n\nMust have the ability to bend, stoop and stand for long periods of time.\n\nMust be able to lift 75 pounds.\n\nBenefits: Shift Transit is proud to offer our team members a competitive benefits package, including competitive wages, medical, dental, and vision insurance, 401k savings accounts, and paid time off. Eligibility for benefits may vary based on your employment status.\n\nEqual Opportunity: Shift Transit provides equal employment opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, national origin, veteran status, genetic information, or disability.\n\nEmployment Requirements: Candidates must successfully pass a Motor Vehicle Record (MVR) check, a standard background check and participate in the company’s drug-free workplace program, in accordance with applicable local government requirements.\n\nCompensation: $70,000-$80,000 annually.","company":"Shift Transit","rawCompany":"shift transit","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-10-30T10:03:03.691Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"53-1043.00","title":"First-Line Supervisors of Material-Moving Machine and Vehicle Operators","slug":"first-line-supervisors-of-material-moving-machine-and-vehicle-operators"}],"industries":[{"code":"485999","title":"All Other Transit and Ground Passenger Transportation","slug":"all-other-transit-and-ground-passenger-transportation"},{"code":"485119","title":"Other Urban Transit Systems","slug":"other-urban-transit-systems"},{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager - Divvy Program","description":"Shift Transit is a leading mobility operations company, serving a wide variety of clients in the transportation industry.\n\nShift Transit is seeking an Operations Manager who enjoys helping people grow and building teams that deliver consistent results. You will lead day-to-day field operations for the Divvy program, with a focus on developing the existing team, improving productivity, and creating practical processes that help employees meet core performance metrics and service-level agreements (SLAs).\n\nThe Field Operations team manages fleet availability and asset distribution across the Chicagoland area. Team members transport bikes and scooters throughout the system, complete battery swaps on electric rideables, and carry out other essential tasks to keep Divvy service reliable and deliver an excellent rider experience.\n\nThe ideal candidate is an approachable, hands-on people manager who sets clear expectations, provides regular coaching, and follows through on commitments. You will build on the team’s strengths, identify training needs, remove barriers to performance, and create opportunities for employees to take on greater responsibility. Success means a more capable, engaged team delivering safe, reliable service through clear priorities, effective training, and consistent daily routines.\n\nPrimary Responsibilities:\n\nTeam Management\n\nLead and develop the Field Operations team through regular one-on-ones, on-the-job coaching, timely feedback, and individual development.\n\nSet clear expectations for all team members. Recognize strong performance and address performance gaps promptly and fairly through specific feedback, training, and follow-up.\n\nBuild and maintain staggered shift schedules and daily work assignments that match staffing and skills to service demand\n\nFoster open communication, teamwork, and shared accountability. Respond to operational issues promptly, escalate risks, and keep rider experience and team safety central to decisions.\n\nOperational Excellence\n\nOversee day-to-day field operations and provide hands-on support as needed.\n\nPartner with the Senior Director of Field Operations to define and communicate key performance indicators (KPIs), SLA targets, and individual responsibilities.\n\nEstablish daily shift briefings, clear handoffs, and weekly performance reviews so employees understand priorities, track progress, and consistently meet agreed targets.\n\nUse operational data and employee feedback to perform root cause analysis, develop action plans, and track results.\n\nCreate, document, and improve standard operating procedures (SOPs), checklists, and work routines.\n\nWarehousing and Inventory Management\n\nEnsure warehouses, vehicles, and equipment are clean, safe, and ready for use, and reinforce compliance with all SOPs.\n\nManage e-bike and e-scooter battery inventory, including the safe handling, transportation and storage of lithium-ion batteries.\n\nPerform other duties as assigned to support the team and program.\n\nDemonstrated experience supervising and developing a team, with examples of improving employee skills, engagement, and performance.\n\nExperience creating or improving operational processes and training employees to use them consistently.\n\nAbility to interpret performance data, explain KPIs clearly, and translate findings into practical actions that help teams meet targets.\n\nExperience managing vehicle fleets and coordinating daily operational work.\n\nAbility to build and maintain staggered shift schedules, balance workloads, and adjust priorities as service needs change.\n\nEffective verbal and written communication skills and an approachable leadership style that encourages employees to ask questions and raise concerns.\n\nProficiency with common business technology, including smartphones, apps, spreadsheets, and performance reporting tools. Excel/Google Sheets proficiency recommended.\n\nHigh school diploma or equivalent.\n\nMust be willing to work in all weather conditions outside, year-round.\n\nThis is an in-person position\n\nAvailability to work nights, weekends and/or holidays.\n\nThis position may require limited travel.\n\nMust have a valid driver’s license.\n\nMust have the ability to bend, stoop and stand for long periods of time.\n\nMust be able to lift 75 pounds.\n\nBenefits: Shift Transit is proud to offer our team members a competitive benefits package, including competitive wages, medical, dental, and vision insurance, 401k savings accounts, and paid time off. Eligibility for benefits may vary based on your employment status.\n\nEqual Opportunity: Shift Transit provides equal employment opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, national origin, veteran status, genetic information, or disability.\n\nEmployment Requirements: Candidates must successfully pass a Motor Vehicle Record (MVR) check, a standard background check and participate in the company’s drug-free workplace program, in accordance with applicable local government requirements.\n\nCompensation: $70,000-$80,000 annually.","datePosted":"2026-10-30T10:03:03.691Z","dateModified":"2026-10-30T10:03:03.691Z","hiringOrganization":{"@type":"Organization","name":"Shift Transit","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"383ebe10a152c9d6b41e532a"},"url":"https://jobsearcher.com/jobs/383ebe10a152c9d6b41e532a"}}