IT Support Specialist - A324

About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Industry Technology / OperationsWork Arrangement Fully RemoteJob Type Full-timeWork Schedule Eastern Standard Time (EST)Locations Remote ( LATAM / PH / Global)Hear why we exist, what we believe in, and who we’re building for: WATCH HEREWhy Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long‑term, meaningful careers.About The Company Our client is a fast‑growing AI‑focused technology company that is scaling rapidly and building out the infrastructure to match. They are committed to strong internal IT practices, including device management, compliance, and scalable onboarding workflows. The team is highly collaborative, fast‑moving, and looking for an IT professional to own their internal IT ecosystem.Role Overview You will serve as the primary internal IT resource, responsible for building and managing the company’s IT systems from the ground up. Your mandate includes device management, onboarding/offboarding, integrations, automation, and compliance management. This is not a support ticket role—this is a systems ownership role.The ideal candidate is proactive, technically skilled across Apple and Microsoft ecosystems, detail‑oriented, and thrives in a high‑growth, fast‑paced environment. You will work directly with operations leadership and coordinate with an external IT consultancy as needed, but you are the internal owner of all IT systems.Your Impact You will play a critical role in elevating the quality and effectiveness of video content across campaigns and brand initiatives. Your work will directly influence audience engagement, brand perception, and campaign performance through compelling storytelling and polished execution. By improving production efficiency and maintaining high creative standards, you will help deliver consistent, high‑impact multimedia outputs. You will also contribute to stronger collaboration across creative and marketing teams, ensuring projects are delivered on time and aligned with brand objectives.Core Responsibilities Device Management & Apple Business Manager Setup – 35%Enroll and maintain all company devices in Apple Business ManagerProvision and configure macOS and Windows endpoints for all employeesTroubleshoot hardware and software issues across Apple and Microsoft ecosystemsConnect device management infrastructure to Google Workspace and other platformsEmployee Onboarding & Offboarding – 30%Execute technical onboarding: account creation, tool access, device provisioningOwn offboarding processes: device retrieval, account deprovisioning, access removalDevelop and maintain SOPs and documentation for onboarding/offboardingTake ownership of scaling onboarding operations from current processesSecurity & Compliance Support – 20%Support deployment and monitoring of endpoint security toolsMaintain and enforce security policies and best practicesAssist with access reviews, security audits, and compliance system managementIT Systems Integration & Automation – 10%Build automation for recurring IT workflows in partnership with operationsEnsure clean integration and communication between internal tools and platformsGeneral IT Support & Escalation – 5%Serve as the first internal escalation point before involving external IT supportHandle reactive hardware/software support requests from the teamRequirements Must-Haves (Required)1–3 years of experience in IT support, systems administration, or similar technical rolesHands‑on experience with identity and device management in Apple and Microsoft ecosystemsStrong working knowledge of macOSUnderstanding of Apple device management integration with SaaS ecosystems (Google Workspace)Ability to work independently as the sole internal IT resourceAvailability to work U.S. hoursStrong documentation skills and attention to detailClear communication for non‑technical audiencesNice-to-Haves (Preferred)Familiarity with MDM platforms: Jamf, Intune, KandjiExperience with SaaS admin: Google Workspace, Microsoft 365, Auth0, 1PasswordExposure to SOC 2, ISO 27001, or similar compliance frameworksStartup or high‑growth tech experienceBasic scripting (Bash, PowerShell, Python) for automationRelevant certifications (CompTIA Security+, Apple Certified Support Professional, Microsoft equivalents)Understanding of zero‑trust security principlesTools ProficiencyMust-Haves (Required)Apple Business Manager (or equivalent MDM)Google WorkspacemacOS administrationNice-to-Haves (Preferred)Jamf / Intune / KandjiMicrosoft 365Auth0 / 1PasswordEndpoint security toolingBash / PowerShell / Python (light scripting)BenefitsCompetitive Salary: Based on experience and skillsRemote Work: Fully remote—work from anywherePerformance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiencyTeam Incentives: Recognition for maintaining 100% CRM hygiene and on‑time reportingGenerous PTO: In accordance with company policyHealth Coverage for PH‑based talents: HMO coverage after 3 months for full‑time employeesDirect Mentorship: Guidance from international industry expertsLearning & Development: Ongoing access to resources for professional growthGlobal Networking: Connect with professionals worldwideOur Recruitment ProcessApplicationScreeningSkills AssessmentTop‑grading InterviewClient InterviewJob OfferClient OnboardingReady to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.#J-18808-Ljbffr