{"schemaVersion":"jobsearcher.job.v1","id":"37ff7ec52a47fdff65a650f6","url":"https://jobsearcher.com/jobs/37ff7ec52a47fdff65a650f6","canonicalUrl":"https://jobsearcher.com/jobs/37ff7ec52a47fdff65a650f6","title":"End User Support Specialist","description":"POSITION: End User Support Specialist\nLOCATION: Jupiter, FL.\nSTATUS: Hourly Non-Exempt\n\nJOB SUMMARY\nThe End User Support Specialist is responsible for managing and supporting our client endpoint devices and services.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\nThe essential functions of the job include, but are not limited to, the following:\nKnowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, Microsoft O365/SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, Firefox, Adobe PDF Reader and Writer, Antivirus software (Sentinel One), Lotus Notes.\nKnowledge of and supporting ERP systems such as SAP.\nIn depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations.\nAdministration and management of SharePoint O365 and Teams sites.\nActive Directory administration: user account create/delete, security group mapping, login scripts.\nPerform configuration, imaging and staging services on laptop and desktop computers.\nProvide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate.\nMaintain accurate IT equipment inventory databases.\nWork closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure.\nGather requirements, design, and deploy solutions to meet business needs.\nDesign migration projects as a technical lead\nEvaluation, creation and management of scripts\nManagement and responsibility of ancillary systems such as email security, backups, and security\nTake ownership of critical service and senior stakeholder issues, including user communications as appropriate.\nRespond to support queues promptly and document incidents accurately and simultaneously into the case management system.\nMonitor and enforce system security guidelines for clients\nAdhere to procedures and escalation processes as defined by Management.\nProvide exceptional customer service to all clients.\nProactively support and maintain effective user relationships by educating clients on system capabilities\nUtilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.\nProvide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity.\nManage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.\nExperience of writing procedural and/or support documentation\nKnowledge and experience on Remote Management tools: Microsoft Teams, SCCM and Intune.\nBuild and maintain effective and productive working relationships with colleagues, key stakeholders, our third-party partners, and suppliers, support the company’s mission and business objectives.\nOther duties as assigned.\nMINIMUM REQUIREMENTS\nEducation & Training\nBachelor’s Degree and or technical certificate with equivalent work experience\nCertifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL) preferred.\n\nSkills/Experience\nExperience deploying and managing Identity Management (Active Directory, Azure Active Directory)\n3+ years of experience using Intune for end point management and security compliance.\n5+ years of experience supporting Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory\nUnderstanding of networking concepts and integration to LAN/WAN technologies\nExperienced with Windows Server Operating Systems\nStrong working knowledge of Microsoft Security Solutions\nExperience of working effectively within a team and collaborating with others to achieve a goal.\nExperienced documenting processes for support teams and end users\nExcellent verbal and written communication skills\nExperienced working within the ITIL frameworks\nExperience of delivering a high level of customer service\nExcellent organizational skills with the ability to multi-task\nProcess-oriented thinking, strong planning, and project management skills\nGoal oriented with a track record of driving through to completion meeting deadlines.\nStrong analytical and problem-solving ability\nAbility to work within an on-call rotation as well as nights and weekends.\nAbility to grow and learn new technologies.\nEqual Opportunity Employer Veterans/Disabled","company":"Powersystemsmfgllc","rawCompany":"powersystemsmfgllc","city":"Jupiter","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-16T14:06:37.330Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Support Specialist","description":"POSITION: End User Support Specialist\nLOCATION: Jupiter, FL.\nSTATUS: Hourly Non-Exempt\n\nJOB SUMMARY\nThe End User Support Specialist is responsible for managing and supporting our client endpoint devices and services.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\nThe essential functions of the job include, but are not limited to, the following:\nKnowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, Microsoft O365/SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, Firefox, Adobe PDF Reader and Writer, Antivirus software (Sentinel One), Lotus Notes.\nKnowledge of and supporting ERP systems such as SAP.\nIn depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations.\nAdministration and management of SharePoint O365 and Teams sites.\nActive Directory administration: user account create/delete, security group mapping, login scripts.\nPerform configuration, imaging and staging services on laptop and desktop computers.\nProvide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate.\nMaintain accurate IT equipment inventory databases.\nWork closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure.\nGather requirements, design, and deploy solutions to meet business needs.\nDesign migration projects as a technical lead\nEvaluation, creation and management of scripts\nManagement and responsibility of ancillary systems such as email security, backups, and security\nTake ownership of critical service and senior stakeholder issues, including user communications as appropriate.\nRespond to support queues promptly and document incidents accurately and simultaneously into the case management system.\nMonitor and enforce system security guidelines for clients\nAdhere to procedures and escalation processes as defined by Management.\nProvide exceptional customer service to all clients.\nProactively support and maintain effective user relationships by educating clients on system capabilities\nUtilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.\nProvide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity.\nManage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.\nExperience of writing procedural and/or support documentation\nKnowledge and experience on Remote Management tools: Microsoft Teams, SCCM and Intune.\nBuild and maintain effective and productive working relationships with colleagues, key stakeholders, our third-party partners, and suppliers, support the company’s mission and business objectives.\nOther duties as assigned.\nMINIMUM REQUIREMENTS\nEducation & Training\nBachelor’s Degree and or technical certificate with equivalent work experience\nCertifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL) preferred.\n\nSkills/Experience\nExperience deploying and managing Identity Management (Active Directory, Azure Active Directory)\n3+ years of experience using Intune for end point management and security compliance.\n5+ years of experience supporting Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory\nUnderstanding of networking concepts and integration to LAN/WAN technologies\nExperienced with Windows Server Operating Systems\nStrong working knowledge of Microsoft Security Solutions\nExperience of working effectively within a team and collaborating with others to achieve a goal.\nExperienced documenting processes for support teams and end users\nExcellent verbal and written communication skills\nExperienced working within the ITIL frameworks\nExperience of delivering a high level of customer service\nExcellent organizational skills with the ability to multi-task\nProcess-oriented thinking, strong planning, and project management skills\nGoal oriented with a track record of driving through to completion meeting deadlines.\nStrong analytical and problem-solving ability\nAbility to work within an on-call rotation as well as nights and weekends.\nAbility to grow and learn new technologies.\nEqual Opportunity Employer Veterans/Disabled","datePosted":"2026-07-16T14:06:37.330Z","dateModified":"2026-07-16T14:06:37.330Z","hiringOrganization":{"@type":"Organization","name":"Powersystemsmfgllc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jupiter","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"37ff7ec52a47fdff65a650f6"},"url":"https://jobsearcher.com/jobs/37ff7ec52a47fdff65a650f6"}}