{"schemaVersion":"jobsearcher.job.v1","id":"37f4a59dc1072cd31afbc18d","url":"https://jobsearcher.com/jobs/37f4a59dc1072cd31afbc18d","canonicalUrl":"https://jobsearcher.com/jobs/37f4a59dc1072cd31afbc18d","title":"Support Services Representative","description":"The nation’s leading Web Services and e-commerce company is currently seeking a Support Services Representative (SSR) to complement its growing team. West Virginia-based subsidiary of the eGovernment firm Tyler Technology helps West Virginia government entities web-enable their information services. Our electronic government solutions utilize technology to enhance efficiency, lower costs, and make government interactions more accessible to everyone through easy access to relevant information and resources.\nResponsibilities\nProcess a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations\nResolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns\nTake detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system\nUnderstand and determine the cause of problems quickly and apply the appropriate solution\nReview and process documents for compliance with established regulations\nManage sensitive information securely and follow company policies and procedures\nDemonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times\nSolve technical problems with minimal supervision\nNavigate a computer effectively and learn to use and support multiple web-based systems quickly\nProvide accurate and complete information to meet customer needs and achieve satisfaction\nWork with the supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas\nProvide timely feedback to the supervisor regarding challenges or customer concerns\nOther duties as assigned\n\nQualifications\nHigh School Diploma and a minimum of one year of customer-facing work experience.\nExcellent communication skills, including clear verbal and written abilities.\nStrong organizational and prioritization skills.\nAbility to multitask in a fast-paced environment to ensure timely follow-through.\nMust have excellent problem-solving skills and a keen attention to detail.\nMust be self-motivated and demonstrate initiative.\nAbility to understand a variety of technologies and platforms.\nThis position allows both flexible and remote work opportunities with a minimum of 2 in-office days per week.","company":"Tylertechnologies29572f8","rawCompany":"tylertechnologies29572f8","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:13:48.994Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Services Representative","description":"The nation’s leading Web Services and e-commerce company is currently seeking a Support Services Representative (SSR) to complement its growing team. West Virginia-based subsidiary of the eGovernment firm Tyler Technology helps West Virginia government entities web-enable their information services. Our electronic government solutions utilize technology to enhance efficiency, lower costs, and make government interactions more accessible to everyone through easy access to relevant information and resources.\nResponsibilities\nProcess a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations\nResolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns\nTake detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system\nUnderstand and determine the cause of problems quickly and apply the appropriate solution\nReview and process documents for compliance with established regulations\nManage sensitive information securely and follow company policies and procedures\nDemonstrate commitment to customer satisfaction and interact with customers professionally and courteously at all times\nSolve technical problems with minimal supervision\nNavigate a computer effectively and learn to use and support multiple web-based systems quickly\nProvide accurate and complete information to meet customer needs and achieve satisfaction\nWork with the supervisor to stay updated on product knowledge, company policies, and procedures, and effectively handle changes in any of these areas\nProvide timely feedback to the supervisor regarding challenges or customer concerns\nOther duties as assigned\n\nQualifications\nHigh School Diploma and a minimum of one year of customer-facing work experience.\nExcellent communication skills, including clear verbal and written abilities.\nStrong organizational and prioritization skills.\nAbility to multitask in a fast-paced environment to ensure timely follow-through.\nMust have excellent problem-solving skills and a keen attention to detail.\nMust be self-motivated and demonstrate initiative.\nAbility to understand a variety of technologies and platforms.\nThis position allows both flexible and remote work opportunities with a minimum of 2 in-office days per week.","datePosted":"2026-08-05T00:13:48.994Z","dateModified":"2026-08-05T00:13:48.994Z","hiringOrganization":{"@type":"Organization","name":"Tylertechnologies29572f8","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"37f4a59dc1072cd31afbc18d"},"url":"https://jobsearcher.com/jobs/37f4a59dc1072cd31afbc18d"}}