Digital Chat Support Agent

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. We are seeking a motivated and detail-oriented Digital Chat Support Agent to join our Customer Support team. As a key point of contact, you will be responsible for providing excellent customer service through online chat platforms, ensuring quick and effective resolution of customer inquiries. This full-time, hourly position requires fluency in English and a passion for delivering outstanding support. Responsibilities Respond promptly to customer inquiries via the company's chat support system. Provide accurate information about products, services, and company policies. Resolve customer issues efficiently while maintaining a positive and professional demeanor. Collaborate with other team members to address and escalate complex questions or concerns. Maintain accurate documentation of customer interactions and solutions provided. Continuously improve your knowledge of company offerings to provide exceptional service. Meet or exceed performance and response time metrics set by the Customer Support department. Qualifications Fluency in English with exceptional written communication skills. Proven experience in customer support, preferably in a digital/chat-based environment. Strong problem-solving skills and the ability to handle multiple tasks simultaneously. Proficiency in using chat software and customer relationship management (CRM) tools. Ability to work full-time with a flexible schedule, including evenings, weekends, or holidays as needed. Detail-oriented approach, with the ability to follow guidelines and procedures consistently. A positive attitude, patience, and a genuine desire to help customers. The pay range for this role is: 28 - 35 USD per hour(Remote (Missoula, Montana, US))