Local In-Office Insurance Agency Licensed Customer Service Associate

Job Description Looking for an in-office growth minded individual who excels with customer relations, communication, adaptability, and customer retention in a high pace in office environment.Interested in this role You can find all the relevant information in the description below.Duties include:Assisting customers with their inquiries about policy details, claims, premiums, and moreProcessing policy changes, updates, and cancellations as per the client's requestExplaining the different types of insurance policies and coverage to customersIdentifying and assessing customers' needs to achieve satisfactionResolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolutionMaintaining records of customer interactions, processing customer accounts, and filing documentsContributing to team effort by accomplishing related results as neededUpselling and cross-selling insurance products and services to existing customers based on their needsWorking closely with the underwriting, claims, and sales departments to ensure all client needs are met.Benefits Include:Retirement planComprehensive health insuranceDental and vision insuranceLife insurancePaid time offTraining and development opportunitiesCompetitive salary plus bonusRequirements:Licensed in NC or VA for Property and Casualty Insurance xhyhwjd Proven work experience as an Insurance Customer Service Representative or similar roleProperty and Casualty Insurance LicenseKnowledge of insurance policies and regulationsExcellent communication and interpersonal skillsAbility to handle multiple tasks and manage time effectivelyProficiency in Microsoft Office Suite and customer relationship management softwareHigh school diploma; Bachelor's degree in Business Administration or relevant field is a plus