Tech Support Specialist

SSCS is seeking a motivated, self-starting technical support technician to assist our robust customer base of petroleum retail customers.The technical support technician is an excellent opportunity to get established in a rapidly growing industry that is evolving in new and interesting ways. This position requires travel on a regular basis. Key Responsibilities, Duties,and Functions: · Provide phone-based technical support to users of SSCS Technology, including assistance on both hardware and software issues. · Assist and train the customer, as part of the phone support process, using desktop sharing software such as Team Viewer,including: o Administering end-user problems, identifying the source of the problem, and determining possible solutions. o Troubleshooting network systems and applications to identify and correct malfunctions or other operational problems. o Administer end-user workstation and support enduser activity using TCP/IP on primary Windows-based LAN. · Perform onsite installations and testing of SSCS Technology for new and upgrading customer store sites. · Perform any special support-related projects as directed by the technical support manager. Qualifications,Experience, and Education: · High school diploma, vocational training, an associate’s degree, or a certificate in a computer-related field. · Help Desk experience. · A+ Certificate. · Exemplary customer service skills, including the ability to improvise under pressure while maintaining a customer-friendly,professional persona. · Aptitude for problem solving on the behalf of others. · Ability to travel to SSCS customer work sites throughout the U.S. as needed. Preferred, but not required: · Familiarity with bookkeeping and accounting practices. · Onsite experience with convenience store operations, including inventory management and control. Benefits: We recognize employees as our most valuable assets. We offer competitive salaries, benefits packages and great career growth. You may qualify for: · Paid vacation, sick leave, and holidays · Medical benefits If you are interested in this position, please e-mail your resume. Applicants must be within 45 minute commute to company. Should you have any questions, please contact our Human Resources Department at 831-755-1800. Job Type: Full-time Salary: $45,760 Job Type: Full-time Salary: $45,760.00 /year Job Type: Full-time Pay: $45,000.00 - $46,000.00 per year Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Overtime Experience: Troubleshooting: 1 year (Preferred) Windows 10: 1 year (Preferred) Work Location: In person