{"schemaVersion":"jobsearcher.job.v1","id":"37596c4a60e33b1ec2edb35f","url":"https://jobsearcher.com/jobs/37596c4a60e33b1ec2edb35f","canonicalUrl":"https://jobsearcher.com/jobs/37596c4a60e33b1ec2edb35f","title":"Data Engineer - CCaaS","description":"Skills\r\nSkill: GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; Kafka\r\nMust Have Tech\r\nMust have Tech: Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git)\r\nGood to Have Tech\r\nGood to have Tech: Good knowledge with Understanding of model lifecycle, Good understanding of data structures, algorithms and design patterns\r\nResponsibilities & Qualifications\r\n4+ years of commercial software development experience.\r\nDesign and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.\r\nDevelop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.\r\nImplement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.\r\nExperience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.\r\nDesign, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.\r\nExperience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.\r\nUnderstanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.\r\nExperience with Agile development, CI/CD, DevOps, and observability.\r\nHands-on experience with Kafka, relational databases, and/or NoSQL databases.\r\nUnderstanding of data structures, algorithms, and design patterns.\r\nProactively identifies continuous improvement opportunities beyond the obvious.\r\nJ-18808-Ljbffr","company":"TechDigital Group","rawCompany":"techdigital group","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-06-25T00:59:51.564Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1243.01","title":"Data Warehousing Specialists","slug":"data-warehousing-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data Engineer - CCaaS","description":"Skills\r\nSkill: GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; Kafka\r\nMust Have Tech\r\nMust have Tech: Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management (Maven/Git)\r\nGood to Have Tech\r\nGood to have Tech: Good knowledge with Understanding of model lifecycle, Good understanding of data structures, algorithms and design patterns\r\nResponsibilities & Qualifications\r\n4+ years of commercial software development experience.\r\nDesign and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.\r\nDevelop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.\r\nImplement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.\r\nExperience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.\r\nDesign, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.\r\nExperience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.\r\nUnderstanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.\r\nExperience with Agile development, CI/CD, DevOps, and observability.\r\nHands-on experience with Kafka, relational databases, and/or NoSQL databases.\r\nUnderstanding of data structures, algorithms, and design patterns.\r\nProactively identifies continuous improvement opportunities beyond the obvious.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:59:51.564Z","dateModified":"2026-06-25T00:59:51.564Z","hiringOrganization":{"@type":"Organization","name":"TechDigital Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"37596c4a60e33b1ec2edb35f"},"url":"https://jobsearcher.com/jobs/37596c4a60e33b1ec2edb35f"}}