{"schemaVersion":"jobsearcher.job.v1","id":"374970835583a4aeb584d29e","url":"https://jobsearcher.com/jobs/374970835583a4aeb584d29e","canonicalUrl":"https://jobsearcher.com/jobs/374970835583a4aeb584d29e","title":"Program Director","description":"Position profile:\nThe contents of this role profile outline the role and responsibilities of the Program Director and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.\nPosition objective:\nAs the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client’s program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.\nCommitment to our culture, values, and behaviors:\nAchievement of the position objectives and key responsibilities is attained by:\nFostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.\nChampioning respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.\nActing responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.\nKey responsibilities:\nProgram Management > your top priority will be ensuring successful delivery of the ongoing program\nrequirements including, but not limited to:\nDay-to-Day Operations – work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.\nSupplier/Vendor Operations – manage supplier reporting and KPIs to ensure appropriate job category coverage, response timing, and candidate quality; support supplier scorecards, correctiveactions, and contract negotiations as needed.\nProgram(s) equaling $30 million to $75 million in annual spend.\nBilling, Reporting & Analytics > ensure accurate and timely billing, reporting, and ongoing analysis (includes\nboth scheduled and ad hoc requests); prepare weekly, monthly, and quarterly status reports on program\nactivity and issues.\nProject Management – manage the implementation of program/project modifications and enhancements.\nContinuous Improvement – use experience, data, and analytics to recommend and drive improvements in program process, utilization, and satisfaction.\nEscalation Management – proactively identify and resolve day-to-day issues that impact program performance and client satisfaction levels. · VMS Management – partner with the VMS Supplier to ensure system performance meets client expectations. · Experienced with Business Intelligence Tools – Power BI preferred.\nClient Management\nClient Relationship & Satisfaction Management – develop and maintain business relationships with client stakeholders and hiring managers; monitor program and supplier satisfaction.\nThought Leadership – act as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.\nTeam Leadership & Development > lead and develop a team of Program Managers to ensure consistent, high-quality service delivery.\nPersonnel Management – day-to-day management, coaching, goal setting, performance management, and career development of Program Managers.\nCommunication – deliver relevant corporate, client, and team communications.\nIssue Resolution – manage and resolve program/team/people issues, escalating to the Senior Program Director as appropriate.\nWorkplace Health, Safety, and Environmental Compliance:\nAt Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.\nImpellam is committed to providing a safe and secure working environment to all employees and promote best practices.\nYou will meet our HSE obligations by committing to:\nSeek to prevent injury to any employee, customer, worker, or contractor.\nActively participating and completing compliance training as required.\nConsider the safety implications of decisions.\nWork experience and attributes:\nEssential:\nKnowledge of:\nStaffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS),\nProcurement, Statement of Work (SOW), Human Resources (HR)\nExperience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance\nStrong experience, and detail orientation, in report development, management, and QA\nExperience identifying and leading initiatives for process improvement\nProject Management experience\nEffective communication, presentation, time management, organization, and planning techniques\nMS Excel and MS PowerPoint\nExperienced with Business Intelligence tools and driving decisions using analytics\nAbility to address the volume and strategy needed to support a $30–$75 million portfolio\nAbility to:\nDemonstrate excellent communication\nMentor and develop internal team members and external staffing partners\nProblem solve and present conceptual information to all levels of internal and external management\nInitiate, recommend, or provide solutions through designated channels\nBuild and execute project plans\nManage data collection and reports for regular and ad hoc reporting needs\nCore Competencies:\nOpen Communicator\nStrategic Thinker\nRelationship Builder\nProgressive Problem Solver\nEffective Delivery\nCustomer Focused\nProactive Approach to Leading a Team\nResilient Performer\nThis job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.\n\nBrand: Impellam","company":"Headfirstbv","rawCompany":"headfirstbv","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-07-20T03:22:42.474Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Director","description":"Position profile:\nThe contents of this role profile outline the role and responsibilities of the Program Director and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.\nPosition objective:\nAs the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client’s program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.\nCommitment to our culture, values, and behaviors:\nAchievement of the position objectives and key responsibilities is attained by:\nFostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.\nChampioning respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.\nActing responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.\nKey responsibilities:\nProgram Management > your top priority will be ensuring successful delivery of the ongoing program\nrequirements including, but not limited to:\nDay-to-Day Operations – work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.\nSupplier/Vendor Operations – manage supplier reporting and KPIs to ensure appropriate job category coverage, response timing, and candidate quality; support supplier scorecards, correctiveactions, and contract negotiations as needed.\nProgram(s) equaling $30 million to $75 million in annual spend.\nBilling, Reporting & Analytics > ensure accurate and timely billing, reporting, and ongoing analysis (includes\nboth scheduled and ad hoc requests); prepare weekly, monthly, and quarterly status reports on program\nactivity and issues.\nProject Management – manage the implementation of program/project modifications and enhancements.\nContinuous Improvement – use experience, data, and analytics to recommend and drive improvements in program process, utilization, and satisfaction.\nEscalation Management – proactively identify and resolve day-to-day issues that impact program performance and client satisfaction levels. · VMS Management – partner with the VMS Supplier to ensure system performance meets client expectations. · Experienced with Business Intelligence Tools – Power BI preferred.\nClient Management\nClient Relationship & Satisfaction Management – develop and maintain business relationships with client stakeholders and hiring managers; monitor program and supplier satisfaction.\nThought Leadership – act as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.\nTeam Leadership & Development > lead and develop a team of Program Managers to ensure consistent, high-quality service delivery.\nPersonnel Management – day-to-day management, coaching, goal setting, performance management, and career development of Program Managers.\nCommunication – deliver relevant corporate, client, and team communications.\nIssue Resolution – manage and resolve program/team/people issues, escalating to the Senior Program Director as appropriate.\nWorkplace Health, Safety, and Environmental Compliance:\nAt Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.\nImpellam is committed to providing a safe and secure working environment to all employees and promote best practices.\nYou will meet our HSE obligations by committing to:\nSeek to prevent injury to any employee, customer, worker, or contractor.\nActively participating and completing compliance training as required.\nConsider the safety implications of decisions.\nWork experience and attributes:\nEssential:\nKnowledge of:\nStaffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS),\nProcurement, Statement of Work (SOW), Human Resources (HR)\nExperience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance\nStrong experience, and detail orientation, in report development, management, and QA\nExperience identifying and leading initiatives for process improvement\nProject Management experience\nEffective communication, presentation, time management, organization, and planning techniques\nMS Excel and MS PowerPoint\nExperienced with Business Intelligence tools and driving decisions using analytics\nAbility to address the volume and strategy needed to support a $30–$75 million portfolio\nAbility to:\nDemonstrate excellent communication\nMentor and develop internal team members and external staffing partners\nProblem solve and present conceptual information to all levels of internal and external management\nInitiate, recommend, or provide solutions through designated channels\nBuild and execute project plans\nManage data collection and reports for regular and ad hoc reporting needs\nCore Competencies:\nOpen Communicator\nStrategic Thinker\nRelationship Builder\nProgressive Problem Solver\nEffective Delivery\nCustomer Focused\nProactive Approach to Leading a Team\nResilient Performer\nThis job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.\n\nBrand: Impellam","datePosted":"2026-07-20T03:22:42.474Z","dateModified":"2026-07-20T03:22:42.474Z","hiringOrganization":{"@type":"Organization","name":"Headfirstbv","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"374970835583a4aeb584d29e"},"url":"https://jobsearcher.com/jobs/374970835583a4aeb584d29e"}}