Member Experience Concierge

OverviewAs a Member Experience Concierge at Continuum, you will play a pivotal role in enhancing the overall member experience by facilitating seamless engagement, providing detailed explanations of our services, and embodying our company culture centered around building trust, hospitality, and longevity. In addition to these key responsibilities, you will also be responsible for scheduling services, assisting in complimentary food and beverage offerings, processing service payments for patrons and outside guests, and being empowered to contribute to the overall ambiance and cleanliness of the space.Description and Key ResponsibilitiesMember EngagementGreet members warmly upon arrival and create a positive first impression.Proactively engage with members to understand their needs and preferences.Provide personalized assistance and ensure a memorable member experience.Service ExplanationThoroughly explain club services, amenities, and wellness programs to members.Assist members in understanding the benefits of various offerings.Showcase a deep knowledge of the club's facilities and available services.Company Culture EmbodimentEmbody the company culture of trust, hospitality, and longevity.Foster a welcoming and inclusive environment for members and guests.Uphold high standards of professionalism and ethics.Member OrientationConduct new member orientations, introducing them to club facilities and guidelines.Provide a detailed overview of available amenities and services.Address any questions or concerns members may have.Problem ResolutionHandle member inquiries, concerns, and complaints with professionalism and efficiency.Collaborate with other departments to resolve issues promptly.Ensure member satisfaction through effective problem resolution.Facilitation of Member ExperienceAssist members with reservations, bookings, and special requests.Coordinate with other club departments to facilitate a seamless member experience.Participate in planning and executing club events to enhance member engagement.Trust BuildingBuild trust with members by demonstrating reliability and confidentiality.Handle member information with discretion and uphold data protection policies.Foster long-term relationships with members through consistent and exceptional service.Hospitality and Member RecognitionProvide a warm and hospitable atmosphere throughout the club.Recognize and acknowledge members by name, creating a personalized experience.Anticipate member needs and exceed expectations in service delivery.Additional ResponsibilitiesScheduling Services: Coordinate and schedule appointments for wellness services.Food and Beverage Assistance: Assist in providing complimentary food and beverage offerings to enhance the member experience.Payment Processing: Handle service payments for both patrons and outside guests with accuracy and professionalism.Ambiance and Cleanliness: Contribute to the overall ambiance and cleanliness of the club space to ensure a pristine environment.Cross-Functional Support: Assist other departments with projects on an as-needed basis (i.e., marketing research, operational project management)QualificationsPrevious experience in a customer service role, preferably in a luxury, wellness, fitness and/or health setting.Excellent communication and interpersonal skills.Strong organizational and problem-solving abilities.Familiarity with health and wellness settings.Impeccable grooming and professional appearance.Ability to work flexible hours, including weekends and evenings.BenefitsCompetitive hourly commensurate with experience ($28-30/hr).Monthly cell phone stipend.Performance and initiative based incentives.Monthly wellness and fitness reimbursement.Opportunities for professional development and advancement.Commuter benefits, HSA and 401(K) plan.Medical, dental and vision insurance.