{"schemaVersion":"jobsearcher.job.v1","id":"370e07c0c6362ea4d98b579d","url":"https://jobsearcher.com/jobs/370e07c0c6362ea4d98b579d","canonicalUrl":"https://jobsearcher.com/jobs/370e07c0c6362ea4d98b579d","title":"Director, Implementation","description":"About the OpportunityThe organization is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities served, the organization brings support and technology-enabled care to help primary care providers keep Medicaid patients healthy. The organization is building the tools and designing an approach to enable care to reach the patients who can benefit most.The core values embody the essence of what makes this team unique today, and what the organization looks for, nurtures, and sustains as a team.The team are bold builders, believing that the greatest challenges in care delivery can be solved when harnessing the power of community and technology.The team are humble learners, seeking feedback and perspectives different from their own, and welcome challenges to their conclusions.The team experiment to improve, actively seeking data to inform decisions and to assess their own performance.The team act with focused urgency, their commitment to the mission drives them to tirelessly pursue results.If this vision resonates, the organization hopes you consider bringing your creativity, your energy, your curiosity to the team.About this RoleThe Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches. Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management.This is a hands-on program leadership role for a seasoned project management professional. The individual will own, build, and run the implementation function’s core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches. The individual and their team will be the connective tissue between the organization’s internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives. This role is a unique opportunity to build and scale the implementation function from the ground up, allowing the individual to define the strategic and operational roadmap and evolve the team as the organization grows.Key ResponsibilitiesImplementation Project Planning & DeliveryOwn end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations.Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.External Stakeholder ManagementServe as the senior implementation point of contact for MCO and provider partners — leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.Guide MCO and provider partners through onboarding, workflow integration, and adoption of the organization’s care model and technology.Build durable, trust-based relationships with external partners that position the organization for contract expansion and long-term partnership success.Internal Stakeholder Management & Cross-Functional LeadershipOrchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance — driving alignment on scope, sequencing, and accountability without direct authority.Partner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.Partner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams.Champion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in.Provide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed.Implementation Infrastructure & Team LeadershipBuild the implementation function’s core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.Define and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.Build, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.Foster a culture of accountability, collaboration, and continuous learning.Required QualificationsExperience:7+ years in healthcare services implementation, program management, or operations — ideally in tech-enabled care delivery or value-based care — with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.Project & Program Management:Deep expertise in formal project management disciplines — workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting — with demonstrated success delivering complex programs on time and in scope.External Stakeholder Management:Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations.Cross-Functional Leadership:Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority.Communication:Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners.Data & Technology:Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools.Preferred QualificationsPassion for improving care for Medicaid patients.Experience with Medicaid managed care, including MCO contracting and data exchange.Experience launching new markets, contracts, or service lines in early-stage, high-growth environments.Formal project management certification (PMP or Lean Six Sigma).Track record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development.Hiring RangeUS Employees in San Francisco/Bay Area, New York City - $160,000 - $229,000US Employees in Boston, Los Angeles, Seattle, Washington DC - $147,000 - $211,000US Employees in Arlington, Denver, San Diego, Sacramento - $141,000 - $201,000US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $128,000 - $183,000US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $124,000 - $177,000Additional InformationIn addition to salary, a comprehensive benefits package is offered. Here’s what you can expect:Stock Options:Opportunity to invest in the organization’s growth.Work-from-Home Stipend:A dedicated stipend for the first year to help set up a home office.Medical, Vision, and Dental Coverage:Comprehensive plans to keep you and your family healthy.Life Insurance:Basic life insurance to give peace of mind.Paid Time Off:20 vacation days, accrued over the year, plus 11 paid holidays.Parental Leave:16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.Retirement Savings:Access to a 401(k) plan with a company contribution, subject to a vesting schedule.Commuter Benefits:Convenient options to support commute needs.Professional Development Stipend:A dedicated stipend supports professional development and growth.Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification are included as part of the standard background check process.Please apply anyway if you don’t check off every box in the requirements listed above! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. The organization is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, the organization encourages you to still consider submitting an application. You may be just the right candidate for this role or another one of its openings!","company":"Waymark","rawCompany":"waymark","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-20T01:06:23.288Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"524114","title":"Direct Health and Medical Insurance Carriers","slug":"direct-health-and-medical-insurance-carriers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, Implementation","description":"About the OpportunityThe organization is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities served, the organization brings support and technology-enabled care to help primary care providers keep Medicaid patients healthy. The organization is building the tools and designing an approach to enable care to reach the patients who can benefit most.The core values embody the essence of what makes this team unique today, and what the organization looks for, nurtures, and sustains as a team.The team are bold builders, believing that the greatest challenges in care delivery can be solved when harnessing the power of community and technology.The team are humble learners, seeking feedback and perspectives different from their own, and welcome challenges to their conclusions.The team experiment to improve, actively seeking data to inform decisions and to assess their own performance.The team act with focused urgency, their commitment to the mission drives them to tirelessly pursue results.If this vision resonates, the organization hopes you consider bringing your creativity, your energy, your curiosity to the team.About this RoleThe Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches. Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management.This is a hands-on program leadership role for a seasoned project management professional. The individual will own, build, and run the implementation function’s core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches. The individual and their team will be the connective tissue between the organization’s internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives. This role is a unique opportunity to build and scale the implementation function from the ground up, allowing the individual to define the strategic and operational roadmap and evolve the team as the organization grows.Key ResponsibilitiesImplementation Project Planning & DeliveryOwn end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations.Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation.Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews.Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope.Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict.Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks.External Stakeholder ManagementServe as the senior implementation point of contact for MCO and provider partners — leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations.Guide MCO and provider partners through onboarding, workflow integration, and adoption of the organization’s care model and technology.Build durable, trust-based relationships with external partners that position the organization for contract expansion and long-term partnership success.Internal Stakeholder Management & Cross-Functional LeadershipOrchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance — driving alignment on scope, sequencing, and accountability without direct authority.Partner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility.Partner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams.Champion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in.Provide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed.Implementation Infrastructure & Team LeadershipBuild the implementation function’s core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable.Define and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement.Build, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization.Foster a culture of accountability, collaboration, and continuous learning.Required QualificationsExperience:7+ years in healthcare services implementation, program management, or operations — ideally in tech-enabled care delivery or value-based care — with a track record of leading large, complex, multi-stakeholder implementations from planning through launch.Project & Program Management:Deep expertise in formal project management disciplines — workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting — with demonstrated success delivering complex programs on time and in scope.External Stakeholder Management:Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations.Cross-Functional Leadership:Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority.Communication:Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners.Data & Technology:Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools.Preferred QualificationsPassion for improving care for Medicaid patients.Experience with Medicaid managed care, including MCO contracting and data exchange.Experience launching new markets, contracts, or service lines in early-stage, high-growth environments.Formal project management certification (PMP or Lean Six Sigma).Track record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development.Hiring RangeUS Employees in San Francisco/Bay Area, New York City - $160,000 - $229,000US Employees in Boston, Los Angeles, Seattle, Washington DC - $147,000 - $211,000US Employees in Arlington, Denver, San Diego, Sacramento - $141,000 - $201,000US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $128,000 - $183,000US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $124,000 - $177,000Additional InformationIn addition to salary, a comprehensive benefits package is offered. Here’s what you can expect:Stock Options:Opportunity to invest in the organization’s growth.Work-from-Home Stipend:A dedicated stipend for the first year to help set up a home office.Medical, Vision, and Dental Coverage:Comprehensive plans to keep you and your family healthy.Life Insurance:Basic life insurance to give peace of mind.Paid Time Off:20 vacation days, accrued over the year, plus 11 paid holidays.Parental Leave:16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.Retirement Savings:Access to a 401(k) plan with a company contribution, subject to a vesting schedule.Commuter Benefits:Convenient options to support commute needs.Professional Development Stipend:A dedicated stipend supports professional development and growth.Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification are included as part of the standard background check process.Please apply anyway if you don’t check off every box in the requirements listed above! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. The organization is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, the organization encourages you to still consider submitting an application. You may be just the right candidate for this role or another one of its openings!","datePosted":"2026-08-20T01:06:23.288Z","dateModified":"2026-08-20T01:06:23.288Z","hiringOrganization":{"@type":"Organization","name":"Waymark","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"370e07c0c6362ea4d98b579d"},"url":"https://jobsearcher.com/jobs/370e07c0c6362ea4d98b579d"}}