IT Project Technician

About Us:Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.   About the Role:The IT Project Technician is a client-facing, field-active role on the Project Management team. This role travels directly to client sites to conduct discovery sessions, scope new client onboardings and project requirements, and produce detailed hardware/environment maps. Following discovery, the technician leads the communication and coordination of assigned projects for clients. This role demands both strong technical aptitude and exceptional communication skills — aligning to our core value of CWC (Communicate, Work, Communicate).Location: Remote with frequent U.S. Based TravelSchedule: Monday – Friday 8:00 am – 5:00 pm PST Salary: $50,000-$60,000 annually DOEBonus: This position is eligible for monthly bonuses Benefits: Health, dental, and vision insurance 401K + employer match Paid time off and holidays Opportunities for career growth and development Formal and structured mentorship Training and certification support Responsibilities:Client Discovery & ScopingTravel to client sites to conduct in-person discovery and scoping engagements for new onboardings and project initiativesMeet with client stakeholders to document business requirements, technical constraints, timelines, and success criteriaPerform thorough hardware walks and produce detailed environment maps including servers, network devices, endpoints, and peripheralsIdentify risks, dependencies, and gaps during scoping and communicate findings to the Project Manager and relevant engineersProduce scoping documentation in Autotask and IT Glue to support project planning and technical team handoffProject ImplementationLead the execution of approved IT projects for existing clients, including deployments, migrations, upgrades, and configurationsCoordinate with Tier 3 and Tier 4 Project Engineers to align implementation tasks with overall project plansManage project scheduling in Autotask, ensuring milestones and deliverables are tracked and updated in real timeConduct pre-implementation validation checks and post-implementation verification to confirm project successFacilitate structured handoff to the assigned Service Delivery Team upon project completionClient CommunicationServe as the primary client communication point for all assigned projects from scoping through go-liveProvide clear, proactive status updates to client contacts at defined intervals throughout the project lifecycleSet and manage client expectations around timelines, scope changes, and any emerging risks or delaysPrepare and deliver post-project summaries confirming completed work, residual items, and next stepsCapture and escalate client concerns to the Project Manager and relevant team leads as neededDocumentation & ProcessMaintain complete and accurate project documentation in Autotask (time entries, notes, tasks, status) and IT Glue (environment data)Contribute to and maintain scoping and implementation playbooks to support team consistency and scalabilityLog all travel-related activities and client interactions per EO policies and project records standardsQualifications:High School diploma or equivalent (Degree preferred) 3+ Years of IT, Help Desk and/or MSP experienceHands-on experience with hardware, network devices, servers, and cloud platformsDetail oriented and a demonstrated ability to conduct IT environment assessments and produce clear hardware/network documentationExcellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholdersValid driver's license; ability and willingness to travel to client sites on a regular basis (frequency varies by project volume)Experience with PSA platforms (Autotask preferred) and documentation tools (IT Glue preferred)Familiarity with Office 365 administration, KaseyaOne, Barracuda, Inky, and VMWare Why Join EO?At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.     We are aligned through our core values and seek employees that embody these:  Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  Efficiency – we maximize output and minimize wasted time, effort, and resources.  Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   Inclusion & Equal Opportunity EmploymentEffortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.