{"schemaVersion":"jobsearcher.job.v1","id":"36d3c72b51072e9da80cf122","url":"https://jobsearcher.com/jobs/36d3c72b51072e9da80cf122","canonicalUrl":"https://jobsearcher.com/jobs/36d3c72b51072e9da80cf122","title":"Help Desk Engineer","description":"Job Title: Helpdesk Engineer\nEmployment Type: Full-Time / Permanent\nCompensation: $85,000\nSchedule: Onsite 5 days/week for the first 90 days; transitions to a hybrid model (4 days/week onsite) thereafter\nLocation: Wilmington, DE\n\nPOSITION SUMMARY\nOur client is seeking a customer-focused, highly motivated Helpdesk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.\nWe are looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and continuously looks for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.\n\nPRIMARY RESPONSIBILITIES\nEnd-User Support & Incident Management\nProvide Tier 1 and Tier 2 technical support for Windows and macOS endpoints across onsite and remote environments.\nTroubleshoot hardware, operating systems, core applications, network connectivity, VPN, printers, and peripheral devices.\nManage incidents through to resolution within an ITSM ticketing framework while maintaining clear, timely end-user communication.\nBuild trusted relationships with business users by delivering professional, responsive, and solution-oriented technical service.\nParticipate in an after-hours on-call rotation as required.\n\nEndpoint Provisioning & Administration\nImage, build, configure, provision, deploy, and refresh Windows and macOS laptops for new hires and hardware lifecycle updates.\nSupport Microsoft Intune device enrollment, compliance policies, application deployment, and modern endpoint management.\nSupport Microsoft Autopilot provisioning and modern deployment workflows.\nAdminister Jamf Pro for macOS device management, application pushes, and security policy enforcement.\nMaintain accurate IT asset management, hardware inventory, and lifecycle records.\n\nIdentity & Cloud Productivity Services\nPerform Active Directory user/group administration, password resets, account provisioning, and basic Group Policy (GPO) troubleshooting.\nSupport and troubleshoot Microsoft 365 core applications, including Outlook, Teams, OneDrive, and Office suites.\nSupport Microsoft Entra ID (Azure AD) authentication, user access, and Multi-Factor Authentication (MFA) controls.\n\nPatch & Vulnerability Management\nDeploy and monitor Microsoft Windows OS updates using Microsoft Intune and WSUS.\nManage third-party application patching using enterprise endpoint tools (e.g., ManageEngine Endpoint Central, NinjaOne, Action1).\nMonitor patch compliance, investigate deployment failures, and execute remediation workflows to maintain security baselines.\n\nVirtual Desktops & Collaboration Support\nProvision, troubleshoot, and support AWS WorkSpaces virtual desktop environments.\nAssist with enterprise collaboration tools, AV/conferencing equipment, mobile devices, and office printers.\nCollaborate with Infrastructure, Security, and Cloud Engineering teams on complex technical escalations.\n\nContinuous Improvement & Automation\nIdentify opportunities to automate repetitive IT support tasks using PowerShell or scripting tools.\nCreate and maintain knowledge base articles, standard operating procedures (SOPs), and user documentation.\nRecommend continuous improvements to desktop standards, deployment efficiency, and service delivery.\n\nQUALIFICATIONS & REQUIREMENTS\nRequired Qualifications:\nExperience: 3–5 years of experience in a Help Desk, Desktop Support, or End-User Computing role within a Microsoft enterprise environment.\nOperating Systems: Strong proficiency supporting Windows 11 and macOS endpoints.\nIdentity & Cloud: Direct experience with Active Directory, Microsoft 365, and Microsoft Entra ID (Azure AD).\nEndpoint Management: Hands-on experience with Microsoft Intune and Jamf Pro for macOS management.\nPatching & Provisioning: Experience managing OS updates via Intune/WSUS, third-party patch solutions, and hands-on laptop imaging/deployment.\nVirtualization: Support experience with AWS WorkSpaces or equivalent virtual desktop infrastructure (VDI).\nNetworking & ITSM: Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and working experience with ITSM ticketing systems.\n\nPreferred Qualifications:\nHands-on experience with Microsoft Autopilot.\nExperience writing PowerShell scripts for IT task automation.\nRelevant industry certifications (Microsoft, Apple, or CompTIA).\nExperience configuring and supporting conference room technologies and AV systems.\n\nKey Competencies:\nExceptional customer service demeanor and communication skills.\nStrong troubleshooting instincts and analytical thinking.\nProactive \"go-getter\" attitude with strong ownership over issues.\nAbility to prioritize multiple requests in a fast-paced environment.\n\n#IT123","company":"ExecuSource","rawCompany":"execusource","city":"Wilmington","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-09-01T08:22:44.348Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Engineer","description":"Job Title: Helpdesk Engineer\nEmployment Type: Full-Time / Permanent\nCompensation: $85,000\nSchedule: Onsite 5 days/week for the first 90 days; transitions to a hybrid model (4 days/week onsite) thereafter\nLocation: Wilmington, DE\n\nPOSITION SUMMARY\nOur client is seeking a customer-focused, highly motivated Helpdesk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.\nWe are looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and continuously looks for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.\n\nPRIMARY RESPONSIBILITIES\nEnd-User Support & Incident Management\nProvide Tier 1 and Tier 2 technical support for Windows and macOS endpoints across onsite and remote environments.\nTroubleshoot hardware, operating systems, core applications, network connectivity, VPN, printers, and peripheral devices.\nManage incidents through to resolution within an ITSM ticketing framework while maintaining clear, timely end-user communication.\nBuild trusted relationships with business users by delivering professional, responsive, and solution-oriented technical service.\nParticipate in an after-hours on-call rotation as required.\n\nEndpoint Provisioning & Administration\nImage, build, configure, provision, deploy, and refresh Windows and macOS laptops for new hires and hardware lifecycle updates.\nSupport Microsoft Intune device enrollment, compliance policies, application deployment, and modern endpoint management.\nSupport Microsoft Autopilot provisioning and modern deployment workflows.\nAdminister Jamf Pro for macOS device management, application pushes, and security policy enforcement.\nMaintain accurate IT asset management, hardware inventory, and lifecycle records.\n\nIdentity & Cloud Productivity Services\nPerform Active Directory user/group administration, password resets, account provisioning, and basic Group Policy (GPO) troubleshooting.\nSupport and troubleshoot Microsoft 365 core applications, including Outlook, Teams, OneDrive, and Office suites.\nSupport Microsoft Entra ID (Azure AD) authentication, user access, and Multi-Factor Authentication (MFA) controls.\n\nPatch & Vulnerability Management\nDeploy and monitor Microsoft Windows OS updates using Microsoft Intune and WSUS.\nManage third-party application patching using enterprise endpoint tools (e.g., ManageEngine Endpoint Central, NinjaOne, Action1).\nMonitor patch compliance, investigate deployment failures, and execute remediation workflows to maintain security baselines.\n\nVirtual Desktops & Collaboration Support\nProvision, troubleshoot, and support AWS WorkSpaces virtual desktop environments.\nAssist with enterprise collaboration tools, AV/conferencing equipment, mobile devices, and office printers.\nCollaborate with Infrastructure, Security, and Cloud Engineering teams on complex technical escalations.\n\nContinuous Improvement & Automation\nIdentify opportunities to automate repetitive IT support tasks using PowerShell or scripting tools.\nCreate and maintain knowledge base articles, standard operating procedures (SOPs), and user documentation.\nRecommend continuous improvements to desktop standards, deployment efficiency, and service delivery.\n\nQUALIFICATIONS & REQUIREMENTS\nRequired Qualifications:\nExperience: 3–5 years of experience in a Help Desk, Desktop Support, or End-User Computing role within a Microsoft enterprise environment.\nOperating Systems: Strong proficiency supporting Windows 11 and macOS endpoints.\nIdentity & Cloud: Direct experience with Active Directory, Microsoft 365, and Microsoft Entra ID (Azure AD).\nEndpoint Management: Hands-on experience with Microsoft Intune and Jamf Pro for macOS management.\nPatching & Provisioning: Experience managing OS updates via Intune/WSUS, third-party patch solutions, and hands-on laptop imaging/deployment.\nVirtualization: Support experience with AWS WorkSpaces or equivalent virtual desktop infrastructure (VDI).\nNetworking & ITSM: Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and working experience with ITSM ticketing systems.\n\nPreferred Qualifications:\nHands-on experience with Microsoft Autopilot.\nExperience writing PowerShell scripts for IT task automation.\nRelevant industry certifications (Microsoft, Apple, or CompTIA).\nExperience configuring and supporting conference room technologies and AV systems.\n\nKey Competencies:\nExceptional customer service demeanor and communication skills.\nStrong troubleshooting instincts and analytical thinking.\nProactive \"go-getter\" attitude with strong ownership over issues.\nAbility to prioritize multiple requests in a fast-paced environment.\n\n#IT123","datePosted":"2026-09-01T08:22:44.348Z","dateModified":"2026-09-01T08:22:44.348Z","hiringOrganization":{"@type":"Organization","name":"ExecuSource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wilmington","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"36d3c72b51072e9da80cf122"},"url":"https://jobsearcher.com/jobs/36d3c72b51072e9da80cf122"}}