{"schemaVersion":"jobsearcher.job.v1","id":"36ac7fe82edbb2a7e7dc225c","url":"https://jobsearcher.com/jobs/36ac7fe82edbb2a7e7dc225c","canonicalUrl":"https://jobsearcher.com/jobs/36ac7fe82edbb2a7e7dc225c","title":"Remote Technical Support - M365","description":"Certification: Office 365 Cert (Highly Preferred)Notes: Remote, Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if neededLocation & Contract Requirements:·        Must be physically located within a 30-minute radius of Boston, MA.·        Must have a reliable home internet connection and a dedicated quiet workspace.·        We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.·        While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.Key Responsibilities·        End-User Support & Helpdesk·        Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).·        Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.·        Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.·        Junior Systems Administration & M365·        Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.·        Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.·        Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.·        Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).RequirementsRequired Experience:·        2+ years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin role.·        Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.·        Proficient with Active Directory / Microsoft Entra ID user administration.·        Strong troubleshooting skills across Windows 10/11 and macOS environments.·        Experience utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.","company":"Performix","rawCompany":"performix","city":"Durham","state":"NC","isRemote":true,"isActive":false,"createdAt":"2026-09-13T05:53:27.820Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support - M365","description":"Certification: Office 365 Cert (Highly Preferred)Notes: Remote, Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if neededLocation & Contract Requirements:·        Must be physically located within a 30-minute radius of Boston, MA.·        Must have a reliable home internet connection and a dedicated quiet workspace.·        We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.·        While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.Key Responsibilities·        End-User Support & Helpdesk·        Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).·        Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.·        Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.·        Junior Systems Administration & M365·        Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.·        Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.·        Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.·        Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).RequirementsRequired Experience:·        2+ years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin role.·        Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.·        Proficient with Active Directory / Microsoft Entra ID user administration.·        Strong troubleshooting skills across Windows 10/11 and macOS environments.·        Experience utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.","datePosted":"2026-09-13T05:53:27.820Z","dateModified":"2026-09-13T05:53:27.820Z","hiringOrganization":{"@type":"Organization","name":"Performix","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"36ac7fe82edbb2a7e7dc225c"},"url":"https://jobsearcher.com/jobs/36ac7fe82edbb2a7e7dc225c"}}