{"schemaVersion":"jobsearcher.job.v1","id":"3676bd5f54f7e16f78e7988b","url":"https://jobsearcher.com/jobs/3676bd5f54f7e16f78e7988b","canonicalUrl":"https://jobsearcher.com/jobs/3676bd5f54f7e16f78e7988b","title":"Technical Support","description":"Overview/ Job Responsibilities\r\nWe are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.\r\nKey Responsibilities\r\nDeliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.\r\nProvide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.\r\nPerform tailored device setups, personalized configurations, and rapid issue resolution.\r\nMaintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.\r\nMaintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.\r\nEscalate security or operational risks proactively; collaborate with engineering to drive resolution.\r\nMinimum Qualifications\r\nRequired Qualifications\r\nBachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.\r\nHands-on experience with MacBooks and Apple mobile devices.\r\nBasic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.\r\nProven experience delivering high-touch, white-glove support to VIPs or executive leadership.\r\nAbility to handle sensitive information with confidentiality and professionalism.\r\nStrong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.\r\nMust be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)\r\nDesired Qualifications\r\nPreferred Qualifications\r\nExperience with ServiceNow.\r\nJamf 200, 300, or 400 certification(s).\r\nApple ACSP or ACTC certification.\r\nExperience in federal environments or organizations with strict security requirements.\r\nFamiliarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.\r\nAbout Us\r\nFormed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.\r\nJoin the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com\r\nEntarian is anEqual Opportunity and ... disability status.\r\nJ-18808-Ljbffr","company":"Sev1tech","rawCompany":"sev1tech","city":"Arlington","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:34:25.955Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"Overview/ Job Responsibilities\r\nWe are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.\r\nKey Responsibilities\r\nDeliver highly responsive, concierge-level support for VIPs, including executives, government leadership, directors, and mission-critical personnel.\r\nProvide efficient in-person and remote assistance with minimal disruption to VIPs' schedules and responsibilities.\r\nPerform tailored device setups, personalized configurations, and rapid issue resolution.\r\nMaintain a professional demeanor, exceptional communication, and the ability to translate technical issues into clear, non-technical explanations.\r\nMaintain accurate ticketing, documentation, SOPs, and knowledge articles related to Apple device and mobility support.\r\nEscalate security or operational risks proactively; collaborate with engineering to drive resolution.\r\nMinimum Qualifications\r\nRequired Qualifications\r\nBachelor's degree in a related field with 4 years or relevant experience, or 8 hours of applicable experience in lieu of a degree.\r\nHands-on experience with MacBooks and Apple mobile devices.\r\nBasic understanding of Apple hardware, macOS internals, SSO, MDM, certificates, networking, and endpoint security.\r\nProven experience delivering high-touch, white-glove support to VIPs or executive leadership.\r\nAbility to handle sensitive information with confidentiality and professionalism.\r\nStrong customer service, communication, and problem-solving skills; ability to de-escalate issues calmly and effectively.\r\nMust be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation)\r\nDesired Qualifications\r\nPreferred Qualifications\r\nExperience with ServiceNow.\r\nJamf 200, 300, or 400 certification(s).\r\nApple ACSP or ACTC certification.\r\nExperience in federal environments or organizations with strict security requirements.\r\nFamiliarity with Zero Trust, NIST 800-53 controls, endpoint hardening, and mobile security frameworks.\r\nAbout Us\r\nFormed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.\r\nJoin the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com\r\nEntarian is anEqual Opportunity and ... disability status.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:34:25.955Z","dateModified":"2026-08-08T01:34:25.955Z","hiringOrganization":{"@type":"Organization","name":"Sev1tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3676bd5f54f7e16f78e7988b"},"url":"https://jobsearcher.com/jobs/3676bd5f54f7e16f78e7988b"}}