Manager, Threat Protection Services

About UsProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We WorkAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core valuesBold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactPosition OverviewOur customers invest in Proofpoint because we deliver the best threat protection in the industry. The Manager, Threat Protection Services  leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily.Continuous improvement is central to this position. A working knowledge of current threat actors, information security threats, and risks to our clients — including the ability to provide guidance on discovered threats — is essential.Key ResponsibilitiesTeam Leadership & Talent DevelopmentLead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence Responsible for talent development — finding, hiring, developing, and retaining the best technical talent Assign MBOs (Management By Objectives) to team members aligned with corporate goals Provide tactical and strategic guidance to the team daily Identify and prioritize short-term and long-term goals for the team Customer Advocacy & Escalation ManagementManage and monitor support interactions, serving as an internal advocate for Proofpoint customers Respond to customer escalations and proactively escalate when needed Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio Strategic & Operational OversightDevelop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint Plan, document, and identify risks and challenges for production changes that span multiple services or technologies Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints Threat Intelligence & Technical LeadershipMaintain a deep understanding and up-to-date handle on the evolving threat landscape Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters RequiredDesired Qualifications5+ years of leadership experience in the information security field 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas Managed security or consultancy experience required Proven leadership ability with a history of successfully motivating and inspiring teams Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP) Background in security, especially around threat actor tactics, techniques, and procedures Outstanding verbal and written communication skills Ability to effectively work in a team environment as well as independently PreferredDeep understanding of email threat landscape including phishing, BEC, malware, and credential theft Familiarity with SIEM technologies and security event correlation Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking Industry certifications such as CISSP, CISM, CEH, or equivalent Experience building and scaling service delivery teams in a high-growth environment Core CompetenciesProactive, self-starter driven by setting and achieving goals Ability to interface with customers on both technical and non-technical levels Strategic thinking balanced with operational execution Data-driven decision making using customer metrics and KPIs Ability to manage competing priorities across a large customer portfolio Collaborative leadership style with cross-functional influence This posting is anticipated to remain open until June 30th, 2026Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with usCompetitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.How To ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges SF Bay Area, New York City Metro AreaBase Pay Range 136,200.00 - 214,005.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and AlaskaBase Pay Range 112,700.00 - 177,100.00 USDAll other cities and states excluding those listed aboveBase Pay Range 101,600.00 - 159,720.00 USD