{"schemaVersion":"jobsearcher.job.v1","id":"3658e6762872a4e5e17ba57c","url":"https://jobsearcher.com/jobs/3658e6762872a4e5e17ba57c","canonicalUrl":"https://jobsearcher.com/jobs/3658e6762872a4e5e17ba57c","title":"Resource Coordinator","description":"Description\n\nRole Summary\n\nThe Field Resource & Ticket Intake Coordinator serves as the first point of contact for incoming service requests and the central coordination point for field service activity. This role answers client calls in real time, gathers the information needed to understand the request, creates accurate and complete service tickets, and ensures each request is routed appropriately.\n\nThe coordinator schedules and dispatches internal field technicians and approved subcontractors based on technical skill set, location, availability, urgency, and client impact. This role maintains visibility into the field schedule, communicates changes and expectations, and helps ensure resources arrive prepared with the information needed to complete the work successfully.\n\nThe primary goal of this position is to create a consistent, responsive, and well-coordinated client experience from the moment a service request is received through its assignment and scheduling.\n\nKey Responsibilities\n\nAnswer incoming client service calls promptly and professionally and create accurate tickets within the company ticketing platform.\nAsk appropriate questions to understand the issue, affected users or locations, business impact, urgency, and scheduling requirements.\nEnsure tickets contain clear descriptions, client contact information, location details, urgency, impact, availability, and all information required for assignment.\nSet clear expectations with clients regarding next steps, scheduling, and follow-up.\nEscalate urgent, high-impact, or sensitive requests to the appropriate service leader. [JD_Resourc...or_08.2026 | PDF]\nSchedule and dispatch internal field technicians based on skill set, location, availability, urgency, and client needs.\nProvide assigned technicians with complete ticket details, client expectations, site requirements, and relevant documentation.\nMonitor and adjust the field schedule throughout the day as priorities, delays, cancellations, or emergencies arise.\nConfirm appointments and communicate scheduling updates with clients and assigned resources.\nMaintain visibility into unassigned, unscheduled, delayed, or at-risk field requests and escalate capacity concerns to the Field Service Manager. [JD_Resourc...or_08.2026 | PDF]\nCoordinate approved subcontractors for specialized, out-of-area, or overflow field service needs.\nConfirm availability, qualifications, service coverage, scheduling, and job requirements before assignment.\nProvide subcontractors with the complete scope of work, site details, client contacts, expectations, and required documentation.\nTrack job acceptance, arrival, progress, completion, and any outstanding follow-up.\nEnsure subcontractor time, notes, documentation, and completion details are recorded in the appropriate service ticket.\nEscalate performance, communication, scheduling, or service quality concerns to the Field Service Manager. [JD_Resourc...or_08.2026 | PDF]\nReview field service tickets for completeness before assignment.\nMaintain accurate ticket statuses, assignments, schedules, notes, and client communications within the ticketing platform.\nFollow up on tickets that remain unassigned, unscheduled, delayed, or missing required information.\nIdentify requests that may require additional technical review, project scoping, parts, approvals, or escalation before dispatch.\nSupport the Field Service Manager with schedule visibility, resource planning, and identification of recurring coordination issues.\nAssist with reporting related to field scheduling, ticket volume, response times, subcontractor usage, and resource availability.\nFollow established service department procedures, escalation paths, and client communication standards. [JD_Resourc...or_08.2026 | PDF]\n\nThe Resource Coordinator plays a critical role in shaping the client experience.\n\nCreate a professional and reassuring first impression for clients.\nDemonstrate urgency without sacrificing accuracy.\nMaintain ownership of requests until they are properly assigned and scheduled.\nCommunicate proactively rather than waiting for the client to request an update.\nAvoid overpromising and provide realistic expectations.\nRecognize when a request requires immediate escalation.\nEnsure internal technicians and subcontractors receive the information needed to arrive prepared.\nTreat every scheduling and dispatch decision as part of the overall client experience\n\nSkills, Knowledge & Expertise\n\nStrong client service and telephone communication skills.\nAbility to gather information quickly and ask effective follow-up questions.\nStrong organizational, scheduling, and prioritization abilities.\nAbility to coordinate multiple technicians, subcontractors, locations, and priorities simultaneously.\nStrong attention to detail and commitment to accurate ticket documentation.\nAbility to remain calm and professional when handling urgent requests, scheduling conflicts, or frustrated clients.\nSound judgment when determining urgency, impact, resource fit, and escalation needs.\nAbility to communicate clearly with clients, technicians, subcontractors, managers, and other departments.\nAbility to adapt quickly as schedules and service priorities change.\nProficiency in using a ticketing platform and other scheduling or communication tools.\nAbility to maintain confidentiality and handle client and company information appropriately.\nHigh School Diploma or equivalent required.\nPrevious experience in dispatch, scheduling, service coordination, client support, administrative support, or a related position preferred.\nExperience working in a managed services, telecommunications, construction, field service, or technical support environment preferred.\nPrevious experience coordinating subcontractors or geographically dispersed field resources preferred.\nExperience using a ticketing, dispatch, scheduling, CRM, or service management platform preferred.\nAccuracy and completeness of newly created tickets.\nSpeed of answering, documenting, and routing incoming service requests.\nTimeliness of field scheduling and dispatch.\nReduction in unassigned, unscheduled, or delayed field tickets.\nAccuracy of technician and subcontractor assignments.\nQuality and consistency of client communication.\nSchedule accuracy and efficient use of field resources.\nTimely escalation of urgent requests and scheduling concerns.\nCompleteness of subcontractor documentation and follow-up.\nClient satisfaction with the intake and scheduling experience.\nAbility to remain seated and work at a computer for extended periods.\nAbility to communicate by telephone, email, messaging platforms, and ticketing systems throughout the workday.\nAbility to manage frequent interruptions and shifting priorities in a fast-paced service environment.\nRegular and reliable attendance is required.\nOccasional schedule flexibility may be required based on field service needs\n\nJob Benefits\n\nCompetitive Base Salary\nMedical, Dental, and Vision Insurance\n401(k) with Company Match\nPaid Time Off (PTO)\nPaid Holidays\nEmployer-Paid Life Insurance\nProfessional Development & Training Opportunities\nCareer Growth Opportunities\nEmployee Recognition & Engagement Programs\nCollaborative and Culture-Focused Work Environment\n\nAbout In-Telecom\nWe specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n\nIn-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","company":"Intelecom","rawCompany":"intelecom","city":"Slidell","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-08-10T09:27:18.270Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"562998","title":"All Other Miscellaneous Waste Management Services","slug":"all-other-miscellaneous-waste-management-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Resource Coordinator","description":"Description\n\nRole Summary\n\nThe Field Resource & Ticket Intake Coordinator serves as the first point of contact for incoming service requests and the central coordination point for field service activity. This role answers client calls in real time, gathers the information needed to understand the request, creates accurate and complete service tickets, and ensures each request is routed appropriately.\n\nThe coordinator schedules and dispatches internal field technicians and approved subcontractors based on technical skill set, location, availability, urgency, and client impact. This role maintains visibility into the field schedule, communicates changes and expectations, and helps ensure resources arrive prepared with the information needed to complete the work successfully.\n\nThe primary goal of this position is to create a consistent, responsive, and well-coordinated client experience from the moment a service request is received through its assignment and scheduling.\n\nKey Responsibilities\n\nAnswer incoming client service calls promptly and professionally and create accurate tickets within the company ticketing platform.\nAsk appropriate questions to understand the issue, affected users or locations, business impact, urgency, and scheduling requirements.\nEnsure tickets contain clear descriptions, client contact information, location details, urgency, impact, availability, and all information required for assignment.\nSet clear expectations with clients regarding next steps, scheduling, and follow-up.\nEscalate urgent, high-impact, or sensitive requests to the appropriate service leader. [JD_Resourc...or_08.2026 | PDF]\nSchedule and dispatch internal field technicians based on skill set, location, availability, urgency, and client needs.\nProvide assigned technicians with complete ticket details, client expectations, site requirements, and relevant documentation.\nMonitor and adjust the field schedule throughout the day as priorities, delays, cancellations, or emergencies arise.\nConfirm appointments and communicate scheduling updates with clients and assigned resources.\nMaintain visibility into unassigned, unscheduled, delayed, or at-risk field requests and escalate capacity concerns to the Field Service Manager. [JD_Resourc...or_08.2026 | PDF]\nCoordinate approved subcontractors for specialized, out-of-area, or overflow field service needs.\nConfirm availability, qualifications, service coverage, scheduling, and job requirements before assignment.\nProvide subcontractors with the complete scope of work, site details, client contacts, expectations, and required documentation.\nTrack job acceptance, arrival, progress, completion, and any outstanding follow-up.\nEnsure subcontractor time, notes, documentation, and completion details are recorded in the appropriate service ticket.\nEscalate performance, communication, scheduling, or service quality concerns to the Field Service Manager. [JD_Resourc...or_08.2026 | PDF]\nReview field service tickets for completeness before assignment.\nMaintain accurate ticket statuses, assignments, schedules, notes, and client communications within the ticketing platform.\nFollow up on tickets that remain unassigned, unscheduled, delayed, or missing required information.\nIdentify requests that may require additional technical review, project scoping, parts, approvals, or escalation before dispatch.\nSupport the Field Service Manager with schedule visibility, resource planning, and identification of recurring coordination issues.\nAssist with reporting related to field scheduling, ticket volume, response times, subcontractor usage, and resource availability.\nFollow established service department procedures, escalation paths, and client communication standards. [JD_Resourc...or_08.2026 | PDF]\n\nThe Resource Coordinator plays a critical role in shaping the client experience.\n\nCreate a professional and reassuring first impression for clients.\nDemonstrate urgency without sacrificing accuracy.\nMaintain ownership of requests until they are properly assigned and scheduled.\nCommunicate proactively rather than waiting for the client to request an update.\nAvoid overpromising and provide realistic expectations.\nRecognize when a request requires immediate escalation.\nEnsure internal technicians and subcontractors receive the information needed to arrive prepared.\nTreat every scheduling and dispatch decision as part of the overall client experience\n\nSkills, Knowledge & Expertise\n\nStrong client service and telephone communication skills.\nAbility to gather information quickly and ask effective follow-up questions.\nStrong organizational, scheduling, and prioritization abilities.\nAbility to coordinate multiple technicians, subcontractors, locations, and priorities simultaneously.\nStrong attention to detail and commitment to accurate ticket documentation.\nAbility to remain calm and professional when handling urgent requests, scheduling conflicts, or frustrated clients.\nSound judgment when determining urgency, impact, resource fit, and escalation needs.\nAbility to communicate clearly with clients, technicians, subcontractors, managers, and other departments.\nAbility to adapt quickly as schedules and service priorities change.\nProficiency in using a ticketing platform and other scheduling or communication tools.\nAbility to maintain confidentiality and handle client and company information appropriately.\nHigh School Diploma or equivalent required.\nPrevious experience in dispatch, scheduling, service coordination, client support, administrative support, or a related position preferred.\nExperience working in a managed services, telecommunications, construction, field service, or technical support environment preferred.\nPrevious experience coordinating subcontractors or geographically dispersed field resources preferred.\nExperience using a ticketing, dispatch, scheduling, CRM, or service management platform preferred.\nAccuracy and completeness of newly created tickets.\nSpeed of answering, documenting, and routing incoming service requests.\nTimeliness of field scheduling and dispatch.\nReduction in unassigned, unscheduled, or delayed field tickets.\nAccuracy of technician and subcontractor assignments.\nQuality and consistency of client communication.\nSchedule accuracy and efficient use of field resources.\nTimely escalation of urgent requests and scheduling concerns.\nCompleteness of subcontractor documentation and follow-up.\nClient satisfaction with the intake and scheduling experience.\nAbility to remain seated and work at a computer for extended periods.\nAbility to communicate by telephone, email, messaging platforms, and ticketing systems throughout the workday.\nAbility to manage frequent interruptions and shifting priorities in a fast-paced service environment.\nRegular and reliable attendance is required.\nOccasional schedule flexibility may be required based on field service needs\n\nJob Benefits\n\nCompetitive Base Salary\nMedical, Dental, and Vision Insurance\n401(k) with Company Match\nPaid Time Off (PTO)\nPaid Holidays\nEmployer-Paid Life Insurance\nProfessional Development & Training Opportunities\nCareer Growth Opportunities\nEmployee Recognition & Engagement Programs\nCollaborative and Culture-Focused Work Environment\n\nAbout In-Telecom\nWe specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n\nIn-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","datePosted":"2026-08-10T09:27:18.270Z","dateModified":"2026-08-10T09:27:18.270Z","hiringOrganization":{"@type":"Organization","name":"Intelecom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Slidell","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3658e6762872a4e5e17ba57c"},"url":"https://jobsearcher.com/jobs/3658e6762872a4e5e17ba57c"}}