Entry Level Customer Service Assistant

Job Title: Entry-Level Customer Service AssistantLocation: Philadelphia, PACompany: Divine TaxaJob DescriptionWe are looking for a motivated and friendly Entry-Level Customer Service Assistant to join our team. The successful candidate will be the first point of contact for our customers, providing outstanding service and support. This role is perfect for someone who is eager to start their career in customer service and is passionate about helping others.Key ResponsibilitiesAnswer and direct incoming calls and emails in a professional and timely manner.Assist customers with inquiries, orders, and complaints, ensuring a high level of customer satisfaction.Maintain detailed and accurate records of customer interactions.Collaborate with other team members to resolve customer issues and improve service processes.Provide product information and assistance to customers.Handle customer feedback and escalate issues to the appropriate department when necessary.Assist with administrative tasks and special projects as needed.QualificationsHigh school diploma or equivalent.Excellent communication skills, both verbal and written.Strong problem-solving skills and the ability to think on your feet.Ability to work well in a team environment.Proficiency in basic computer applications (e.g., Microsoft Office, email).Strong organizational skills and attention to detail.