{"schemaVersion":"jobsearcher.job.v1","id":"36336dbbe19539691a682923","url":"https://jobsearcher.com/jobs/36336dbbe19539691a682923","canonicalUrl":"https://jobsearcher.com/jobs/36336dbbe19539691a682923","title":"Client Experience & Operations Coordinator","description":"Client Experience & Operations Coordinator\nCompany: Elevate Real Estate Media\nLocation: San Diego County, California\nWork Arrangement: Primarily remote\nJob Type: Full time\nSchedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time\nExpected Hours: Approximately 40 to 45 hours per week, with very limited weekend availability as needed\nStarting Salary: $50,000 annually\nAbout Elevate\nElevate Real Estate Media is a growing San Diego company providing high end photography, video, drone media, floor plans, Zillow 3D tours, and marketing content for real estate professionals.\nWe are known for exceptional media, dependable service, responsive communication, and strong client relationships. As our company grows, we continually improve our technology, systems, and processes.\nAbout the Role\nThe Client Experience & Operations Coordinator manages the client experience from the first conversation through final delivery. You will help clients select services, manage orders and appointments, resolve concerns, support photographers in the field, and coordinate communication between clients and the internal team.\nThis is a fast moving, highly interactive role requiring strong communication, organization, sound judgment, and initiative. The right person is warm and confident with clients, highly tech savvy, calm under pressure, and able to solve problems without constant supervision.\nWe are looking for someone who thinks beyond the task in front of them, anticipates upcoming needs, identifies inefficiencies, and brings potential solutions to leadership.\nPrimary ResponsibilitiesClient Experience and Communication\nAnswer client calls and text messages promptly and professionally\nRespond to questions about services, pricing, scheduling, availability, and delivery\nGuide clients through ordering and booking\nCommunicate clearly regarding reschedules, delays, revisions, and unexpected issues\nResolve concerns with patience, confidence, and sound judgment\nFollow up with leads, new clients, existing clients, and inactive clients\nBuild relationships that encourage repeat bookings and referrals\nBooking and Order Management\nHelp clients select services based on their property and marketing goals\nAccurately enter and update appointments, services, contacts, notes, and property information\nManage appointment changes, cancellations, access instructions, and special requests\nReview upcoming appointments for missing information, conflicts, or preventable issues\nEnsure photographers and editors receive the information they need\nKeep client records and communications organized and current\nSales and Client Growth\nRecommend appropriate services and upgrades without creating a high pressure experience\nClearly explain the value of Elevate’s services\nListen to client goals and guide them toward informed decisions\nGather feedback and identify opportunities to improve retention, communication, and revenue\nPhotographer and Team Support\nAssist photographers with access, scheduling, client communication, and time sensitive field issues\nCommunicate last minute changes quickly and accurately\nCoordinate with the Head of Operations to maintain smooth handoffs between clients, photographers, and editors\nDocument important conversations, changes, and decisions\nIdentify recurring challenges and recommend preventive solutions\nTechnology and Process Improvement\nLearn and confidently use company software and digital tools\nResearch and troubleshoot routine technology and workflow issues independently\nUse AI tools such as ChatGPT or Claude to support research, communication, troubleshooting, and process improvement\nIdentify responsible ways to use AI and automation to make company workflows more efficient\nStay current on useful technology and recommend tools that could improve the client or team experience\nIdentify inefficiencies, gaps, and unnecessary steps in current systems\nHelp document and improve company procedures\nBring potential problems and opportunities to leadership before they become urgent\nWhat We Are Looking For\nYou may be a strong fit if you:\nNaturally connect with people and enjoy building client relationships\nCommunicate clearly, warmly, and confidently\nAre comfortable spending much of the day on calls and text conversations\nRemain calm while managing competing priorities and frequent interruptions\nAre highly tech savvy and learn new software quickly\nResearch and troubleshoot problems before escalating them\nNotice what needs improvement and bring recommendations, not just questions\nAnticipate needs rather than waiting for detailed instructions\nAre organized, dependable, responsive, and attentive to detail\nTake ownership and work well with limited supervision\nAccept feedback and adjust quickly\nYou do not need to consider yourself a traditional salesperson. However, you must be comfortable understanding client goals, recommending appropriate services, and confidently guiding clients toward a decision.\nQualifications\nAt least two years of experience in customer service, hospitality, sales, account management, or another client facing role\nStrong verbal and written communication skills\nHigh emotional intelligence and composure under pressure\nExcellent organization, follow through, and attention to detail\nStrong technological aptitude and experience using multiple digital platforms\nStrong judgment, critical thinking, and creative problem solving skills\nAbility to research and solve problems independently\nReliable internet connection and a professional remote working environment\nAvailability during Elevate’s Pacific Time business hours\nAvailability to work approximately 40 to 45 hours per week\nFlexibility to provide very limited weekend support when needed\nPreferred, but Not Required\nExperience in real estate, real estate media, photography, marketing, hospitality, or another service based industry\nExperience with consultative sales or account management\nFamiliarity with scheduling, customer relationship management, project management, and communication software\nBasic familiarity with AI tools such as ChatGPT or Claude and an interest in learning how to use them effectively\nExperience using AI or automation to improve workflows\nExperience documenting or improving company processes\nKnowledge of the San Diego real estate market\nTraining will be provided on Elevate’s services, packages, policies, systems, and communication standards. However, the person in this role must learn independently, retain information, and become increasingly self sufficient.\nImportant\nBecause this position works closely with real estate professionals and handles sensitive client and company information, we are unable to hire an active real estate agent or someone actively planning to become one.\nCompensation and Benefits\nStarting salary of $50,000 annually\nPaid time off\nEligible company benefits based on current plan terms\nTraining and professional development\nOpportunities for increased responsibility and long term growth\nThis is an opportunity to become a central part of a growing company, work closely with leadership, improve systems, build relationships within the San Diego real estate industry, and take on greater responsibility over time.\nElevate Real Estate Media is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and the ability to succeed in the role.\nJob Type: Full-time\nPay: From $50,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nPaid training\nWork from home\nWork Location: Remote","company":"Elevate","rawCompany":"elevate","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:04.471Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"13-1121.00","title":"Meeting, Convention, and Event Planners","slug":"meeting-convention-and-event-planners"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"541922","title":"Commercial Photography","slug":"commercial-photography"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Experience & Operations Coordinator","description":"Client Experience & Operations Coordinator\nCompany: Elevate Real Estate Media\nLocation: San Diego County, California\nWork Arrangement: Primarily remote\nJob Type: Full time\nSchedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time\nExpected Hours: Approximately 40 to 45 hours per week, with very limited weekend availability as needed\nStarting Salary: $50,000 annually\nAbout Elevate\nElevate Real Estate Media is a growing San Diego company providing high end photography, video, drone media, floor plans, Zillow 3D tours, and marketing content for real estate professionals.\nWe are known for exceptional media, dependable service, responsive communication, and strong client relationships. As our company grows, we continually improve our technology, systems, and processes.\nAbout the Role\nThe Client Experience & Operations Coordinator manages the client experience from the first conversation through final delivery. You will help clients select services, manage orders and appointments, resolve concerns, support photographers in the field, and coordinate communication between clients and the internal team.\nThis is a fast moving, highly interactive role requiring strong communication, organization, sound judgment, and initiative. The right person is warm and confident with clients, highly tech savvy, calm under pressure, and able to solve problems without constant supervision.\nWe are looking for someone who thinks beyond the task in front of them, anticipates upcoming needs, identifies inefficiencies, and brings potential solutions to leadership.\nPrimary ResponsibilitiesClient Experience and Communication\nAnswer client calls and text messages promptly and professionally\nRespond to questions about services, pricing, scheduling, availability, and delivery\nGuide clients through ordering and booking\nCommunicate clearly regarding reschedules, delays, revisions, and unexpected issues\nResolve concerns with patience, confidence, and sound judgment\nFollow up with leads, new clients, existing clients, and inactive clients\nBuild relationships that encourage repeat bookings and referrals\nBooking and Order Management\nHelp clients select services based on their property and marketing goals\nAccurately enter and update appointments, services, contacts, notes, and property information\nManage appointment changes, cancellations, access instructions, and special requests\nReview upcoming appointments for missing information, conflicts, or preventable issues\nEnsure photographers and editors receive the information they need\nKeep client records and communications organized and current\nSales and Client Growth\nRecommend appropriate services and upgrades without creating a high pressure experience\nClearly explain the value of Elevate’s services\nListen to client goals and guide them toward informed decisions\nGather feedback and identify opportunities to improve retention, communication, and revenue\nPhotographer and Team Support\nAssist photographers with access, scheduling, client communication, and time sensitive field issues\nCommunicate last minute changes quickly and accurately\nCoordinate with the Head of Operations to maintain smooth handoffs between clients, photographers, and editors\nDocument important conversations, changes, and decisions\nIdentify recurring challenges and recommend preventive solutions\nTechnology and Process Improvement\nLearn and confidently use company software and digital tools\nResearch and troubleshoot routine technology and workflow issues independently\nUse AI tools such as ChatGPT or Claude to support research, communication, troubleshooting, and process improvement\nIdentify responsible ways to use AI and automation to make company workflows more efficient\nStay current on useful technology and recommend tools that could improve the client or team experience\nIdentify inefficiencies, gaps, and unnecessary steps in current systems\nHelp document and improve company procedures\nBring potential problems and opportunities to leadership before they become urgent\nWhat We Are Looking For\nYou may be a strong fit if you:\nNaturally connect with people and enjoy building client relationships\nCommunicate clearly, warmly, and confidently\nAre comfortable spending much of the day on calls and text conversations\nRemain calm while managing competing priorities and frequent interruptions\nAre highly tech savvy and learn new software quickly\nResearch and troubleshoot problems before escalating them\nNotice what needs improvement and bring recommendations, not just questions\nAnticipate needs rather than waiting for detailed instructions\nAre organized, dependable, responsive, and attentive to detail\nTake ownership and work well with limited supervision\nAccept feedback and adjust quickly\nYou do not need to consider yourself a traditional salesperson. However, you must be comfortable understanding client goals, recommending appropriate services, and confidently guiding clients toward a decision.\nQualifications\nAt least two years of experience in customer service, hospitality, sales, account management, or another client facing role\nStrong verbal and written communication skills\nHigh emotional intelligence and composure under pressure\nExcellent organization, follow through, and attention to detail\nStrong technological aptitude and experience using multiple digital platforms\nStrong judgment, critical thinking, and creative problem solving skills\nAbility to research and solve problems independently\nReliable internet connection and a professional remote working environment\nAvailability during Elevate’s Pacific Time business hours\nAvailability to work approximately 40 to 45 hours per week\nFlexibility to provide very limited weekend support when needed\nPreferred, but Not Required\nExperience in real estate, real estate media, photography, marketing, hospitality, or another service based industry\nExperience with consultative sales or account management\nFamiliarity with scheduling, customer relationship management, project management, and communication software\nBasic familiarity with AI tools such as ChatGPT or Claude and an interest in learning how to use them effectively\nExperience using AI or automation to improve workflows\nExperience documenting or improving company processes\nKnowledge of the San Diego real estate market\nTraining will be provided on Elevate’s services, packages, policies, systems, and communication standards. However, the person in this role must learn independently, retain information, and become increasingly self sufficient.\nImportant\nBecause this position works closely with real estate professionals and handles sensitive client and company information, we are unable to hire an active real estate agent or someone actively planning to become one.\nCompensation and Benefits\nStarting salary of $50,000 annually\nPaid time off\nEligible company benefits based on current plan terms\nTraining and professional development\nOpportunities for increased responsibility and long term growth\nThis is an opportunity to become a central part of a growing company, work closely with leadership, improve systems, build relationships within the San Diego real estate industry, and take on greater responsibility over time.\nElevate Real Estate Media is an equal opportunity employer. Employment decisions are based on qualifications, performance, business needs, and the ability to succeed in the role.\nJob Type: Full-time\nPay: From $50,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nPaid training\nWork from home\nWork Location: Remote","datePosted":"2026-08-08T14:03:04.471Z","dateModified":"2026-08-08T14:03:04.471Z","hiringOrganization":{"@type":"Organization","name":"Elevate","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"36336dbbe19539691a682923"},"url":"https://jobsearcher.com/jobs/36336dbbe19539691a682923"}}