Security Dispatcher (26-27 SY)- School Safety and Operations

IRVING ISDSecurity Dispatcher Job DescriptionJob Title: Security Dispatcher Exemption Status: Nonexempt Reports To: Security Dispatch Lead Funding Source: General FundDept/School: School Safety and Operations Pay Grade: Facilities - 4 Days: 261Date Revised: May 2024 Primary PurposeUnder general supervision, ensure a high degree of protection by monitoring multiple safety and securitysystems. Receive emergency and nonemergency calls and reports, monitor video surveillance systems,and inform appropriate personnel according to District procedures. Relay information based on thenature and urgency of the situation and respond appropriately to situations.QualificationsEducation/CertificationHigh school diploma or GED, preferredValid Texas driver’s license and proof of insurability with District insurance carrierAdditional certifications in automated external defibrillator (AED), and cardiopulmonaryresuscitation (CPR) will be required and training provided by DistrictSpecial Knowledge/SkillsAbility to receive and give verbal instructions clearly and effectively, by telephone and/or two-wayradio, in English and in Spanish, preferredAbility to perform multiple tasks simultaneously, make quick decisions, and apply established generalparameters to specific situationsAbility to read and interpret documents, including safety rules, operating and maintenance instructions,and procedure manualsProficient map-reading skillsOperational knowledge of security system components, including closed-circuit television, keyless entry,motion sensors, fire sensors, and visitor identification systemProficient skills in general office functions, including basic computer operations. Skilled incustomer service principlesAbility to work a variety of shifts, including nights, weekends, and holidays, and to haveschedule altered with little or no warningExperienceTwo years of public safety or dispatch operations experience, preferably in an educational environmentMajor Responsibilities And Duties Monitor and interpret incoming information from all security systems and take appropriate action.Job DescriptionSecurity Dispatcher Page 2 of 3 Monitor, answer, and respond to telephone calls and radio dispatch traffic. Make independent judgments in emergency situations. Relay information and messages to and from emergency sites, departments, outside agencies, andOthers Who Require Notification. Manage crisis situations as needed and notify District personnel as outlined in the EmergencyOperations and Crisis Management Plan. Monitor appropriate systems to ensure facilities are properly and adequately secured; report damage,unlocked doors and windows, and any unusual incidents. Check out and check in District-issued vehicles nightly and on weekends.Reports and Records Record details of calls, dispatches, and messages in accordance with District standards and federal,state, and local requirements. Compile, maintain, and file all reports, records, and other documents as required. Maintain and submit all requested security records, schedules, and logs in a timely manner.Other Maintain confidentiality of information. Establish and maintain a professional rapport with resource officers and staff; exhibit behavior that isprofessional, ethical, and responsible; and maintain professional standards of conduct with students,personnel, parents, and visitors. Respond in a timely manner when contacted regarding urgent situations or emergencies (during oroutside of normal business hours). Perform other duties as assigned.Safety Contribute to the prevention of accidents and injuries by observing safety rules and District policy,practicing the principles and skills taught in safety training, wearing personal protective equipment asrequired, reporting injuries and incidences immediately to supervisor, and being proactive in theongoing efforts to improve and maintain workplace safety.Supervisory ResponsibilitiesNoneMental Demands/Physical Demands/Environmental FactorsTools/Equipment Used: two-way radio; telephone system; alarm monitoring system, includingmotion sensors, keyless entry and closed circuit television; standard office equipment, includingcomputer and peripherals; security uniform; flashlight; fire extinguisherPosture: Prolonged standing and sitting; occasional kneeling/squatting, bending/stoopingMotion: Frequent walking; occasional driving, pushing/pulling, twisting, grasping/squeezing,wrist flexion/extension, overhead reaching, keyboarding and use of computer mouse, drivingLifting: Lifting and carrying up to 30 pounds without assistance, 30-55 pounds with assistance,and more than 55 pounds with appropriate assistance, on a daily basis Visual: Visual acuityEnvironment: Work outside and inside, on slippery or uneven walking surfaces; moderateexposure to hot and cold temperature, humid conditions and inclement weather; occasionallywork alone at night, occasional irregular and/or prolonged hours and on callMental Demands: Maintain emotional control and physical restraint when under stress and in crisisconditionsThis document describes the general purpose and responsibilities assigned to this job and is not an exhaustivelist of all responsibilities and duties that may be assigned or skills that may be required. The information inthis document is in compliance with the Americans with Disabilities Act (ADA). Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions of thejob.