Customer Retention Specialist (Augusta)

TalentOS is hiring Customer Retention Specialists (Voice Only) for a client. In this role, you will handle inbound and outbound customer calls focused on service retention, issue resolution, and product promotion.This position is ideal for candidates with call center, retention, or sales experience who perform well in a fast‐paced, customer‐focused contact center environment.What You'll DoHandle inbound retention‐related callsPromote and retain products and services while addressing customer concernsNegotiate and process save offers, service changes, and account requestsDeliver professional, empathetic customer service over the phoneClearly explain fees, policies, promotions, and account adjustmentsIdentify customer needs and recommend appropriate solutionsFollow structured call flows and retention strategiesActively listen, problem‐solve, and de‐escalate customer issuesMeet performance metrics including call quality, retention rate, and customer satisfactionAccurately document customer interactions in required systemsWhat We're Looking ForMinimum 1 year of call center experiencePrevious experience in customer retention, sales, or upselling preferredStrong verbal communication and negotiation skillsCustomer‐first mindset with excellent interpersonal skillsAbility to multitask in a performance‐driven environmentComfortable working with scripts, metrics, and multiple systemsReliable attendance and schedule adherenceWork EnvironmentVoice‐only (phone‐based) customer interactionsStructured schedules and performance expectationsTeam‐oriented call center environmentBenefitsBenefits are offered by the client and may vary by location and employment status.Benefits:Dental insuranceHealth insuranceOn-the-job trainingPaid time offVision insuranceWork Location: In person