Customer Service Representative [Salem]

Iteris is seeking a hybrid Customer Service Representative who enjoys helping others and thrives in a fast-paced, team-oriented environment. The ideal candidate will help make a real difference by helping people across the commonwealth area while gaining valuable experience in public service and emergency response.What You Will Be DoingBe a friendly voice and helpful guide for citizens and visitors with questions about VDOT projects, services, and resourcesProvide clear, accurate information using established guidelines to ensure consistent and timely responsesCommunicate primarily via phone and email, while also using tools like work order systems and online resources (e.g., VA 511)Support emergency operations when needed—this role is essential during events like severe weather or natural disastersWhat You Need To Be Successful In This RoleAt least 6 months of experience using Microsoft Office and web browsersA background in customer service, especially in a team settingStrong attention to detail and the ability to multitask and stay organizedExcellent communication skills—both written and verbalA calm, professional approach to handling all types of customer interactionsFlexibility to work extended hours, including nights, weekends, holidays, and during emergenciesDependable and punctual with a strong work ethicIteris anticipates paying $18.00 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.#customerservicerepresentativeWhat’s In It For You401(k) with immediate matching and no vesting periodGenerous Paid-Time-Off [PTO] benefitsComprehensive medical, dental, and vision coverageLife insuranceMedical reimbursement plansDisability coverageEducation assistance programIteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.