Business Systems Analysis Manager

Job DetailsDescriptionOVERVIEW:The Information Technology team provides outstanding information technology to fellow employees so they can best serve our customers.The Business Systems Analysis Manager leads a team of Systems Analysts responsible for delivering technology solutions that improve how Encore builds projects. This is the Construction Innovation Team (CIT).CIT’s mission is to empower Encore employees to use technology to increase efficiency, productivity, and revenue within existing lines of business.This role combines people leadership, delivery accountability, and strategic alignment to ensure the team delivers high-value solutions across enterprise systems, integrations, business intelligence, and custom applications.The Business Systems Analysis Manager is a member of Encore’s IT Leadership Team to provide accountability for the responsibilities of the role and to help with the technology strategy. For example, the manager will provide input on SLA, staff levels, budget, and Technology Roadmap that aligns with Encore’s business strategy.Compensation for this Role: $130,000 - $140,000 USD annually, depending on experienceGeneral ResponsibilitiesMaintain open communication lines with all working relationshipsFollow up to ensure items for which the job is accountable are performedEarn and maintain customer’s trustUphold the core values of the organizationWork well with others to accomplish the mission of the organization and of the jobSpecific ResponsibilitiesMission of the RoleLead And Develop a High-performing Team That Delivers Business Information Technology Solutions (using Agile Delivery) To Enable Encore Employees To Build Projects More Efficiently, Productively, And Profitably. This Will Be Done Through Business PartnershipBuild strong relationships with business leaders across EncoreWork with stakeholders to understand priorities and define solutionsEnsure CIT work aligns with business objectives and operational need Team Leadership & DevelopmentPromote a culture of accountability, continuous learning, and collaborationAssign work based on skill level and development goalsDevelop career plans Systems Analysts (I, II, III)Provide regular technical training, feedback, mentoring, and performance coaching Delivery Ownership & ExecutionOwn delivery outcomes for all CIT initiativesManage project intake, prioritization, and resource allocationEnsure solutions are delivered on time and meet business needsPartner with Scrum Master (where applicable) to support execution rhythm Solution Oversight & QualityProvide oversight on solution design across:Enterprise systems o System integrations and automationBusiness intelligence and data solutionsCustom application developmentEnsure solutions are scalable, maintainable, and aligned with IT standards Process Improvement & InnovationContinuously improve how CIT delivers solutionsStandardize processes for requirements, testing, and deploymentDrive adoption of new tools and capabilities that improve construction operationsSupport innovation initiatives, including emerging technologies Service Delivery PerformanceDefine and track key performance metrics for CITEnsure high-quality service delivery and stakeholder satisfactionIdentify and resolve systemic delivery issuesImprove turnaround time and solution quality Alignment with IT OrganizationCollaborate with:Support & OperationsInfrastructure EngineeringEnsure solutions are supported, secure, and scalable across the enterpriseParticipate in the IT Leadership weekly EOS L10 meetingsOther Duties As May Be AssignedKNOWLEDGE, SKILLS AND ABILITIES: Skill InLeadership SkillsLeadership and team management: Experience in leading a team, providing guidance, and fostering a collaborative environmentCustomer service orientation: Strong focus on providing excellent support to users and resolving their issues promptlyProcess improvement: Leads initiatives to continuously improve IT support processes, identifying inefficiencies and implementing solutions to enhance service delivery and operational efficiencyCommunication SkillsListening skills: Demonstrates excellent listening skills to accurately understand and address the concerns and needs of both team members and end-users, ensuring effective and empathetic supportEffective communication: Ability to explain technical issues in a clear and understandable manner to non-technical staffInterpersonal skills: Building positive relationships with team members and other departmentsOrganizational SkillsTime management: Efficiently managing multiple tasks and prioritizing them based on urgencyDocumentation and reporting: Keeping detailed records of issues, resolutions, and IT assetsTechnical SkillsAgile project managementBusiness IntelligenceBusiness AnalyticsConnecting enterprise software systems using programmatic APIsConstruction Technologies (Autodesk Construction Cloud, Bluebeam, OpenSpace, Trimble)Developing data pipelines for Warehouse / Lake / Lakehouse Extract Transform Load (ETL) patterns and implementationsERP – Viewpoint SpectrumHRIS – UKGRDBMs – Microsoft SQLWriting SQL queries and building viewsTuning SQL queries and viewsDatabase design as necessaryLow Code / No Code design and implementationMicrosoft Power BIMicrosoft Excel and formulasMicrosoft Visual Basic for Applications (VBA)Microsoft Power AutomateMicrosoft SharePointAbility ToAnalytical Thinking: Ability to analyze complex technical issues and develop effective solutionsDecision-Making: Capable of making informed decisions quickly in high-pressure situationsAttention to Detail: Keen eye for detail to ensure accuracy in troubleshooting and documentationAdaptability: Ability to adapt to rapidly changing technology and work environmentsConflict Resolution: Skilled in resolving conflicts within the team and with end-users in a professional mannerTraining and Development: Ability to train and mentor team members, fostering their professional growthStrategic Planning: Capable of contributing strategic plans to improve IT support servicesPhysical RequirementsDrivingSittingClimbingLifting (up to 50 lbs)StandingStoopingVision acuity (near and far)WalkingRequirementsThis position required three to five years of leading a help desk team with six or more years of experience in technical support roles. A Bachelor's degree in IT or a related field is also required.Benefits Of This RoleEncore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice. Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program. This position is eligible for cell phone allowance and the short-term incentive program. NO THIRD PARTY STAFFING RESUMES WILL BE ACCEPTED***Applications will close on September 1, 2026 or once role has been filled.To request an accommodation during the application process, please contact HR@EncoreElectric.com. For more information on this position, please contact recruiting@encoreelectric.com Encore Electric, Inc. is an EOE, including disability/vets.