Team Lead, Investor Operations

Senior Associate – Team Lead, Investor Operations Leading Private Credit Investment Manager | Chicago, IL (Hybrid) Company Overview We are partnering with a market-leading private credit investment manager with a global footprint and significant capital under management. The firm specializes in providing financing solutions to middle market companies backed by private equity sponsors and operates across a range of credit strategies. The organization is known for its strong culture, collaborative environment, and continued investment in both technology and employee development. The Investor Operations function plays a critical role in supporting capital raising efforts and maintaining high-quality relationships with institutional investors. Position Overview The Senior Associate (Team Lead) will oversee a team responsible for investor onboarding, documentation, and data governance. This is a player-coach leadership role sitting at the intersection of Legal, Fund Accounting, and Business Development. The position serves as the primary escalation point for complex onboarding matters, manages team workflow during high-volume fundraising periods, and ensures accuracy, compliance, and timely execution across all investor accounts. Key Responsibilities Serve as the primary escalation point for investor onboarding and documentation issues Lead, mentor, and develop a team of investor operations professionals Monitor team capacity, workflow, and performance metrics; reallocate resources as needed Drive accountability, quality control, and continuous improvement across the team Investor Onboarding & Documentation Oversee onboarding of new investors, including review of subscription documents and legal agreements Manage AML/KYC processes and ensure compliance with regulatory requirements Coordinate internal review and approval workflows across multiple stakeholders Ensure timely and accurate processing of investor account setup and maintenance Cross-Functional Collaboration Partner closely with Legal, Compliance, Fund Accounting, and Business Development teams Coordinate with external counsel and third-party service providers as needed Lead meetings and calls with internal and external stakeholders related to onboarding and documentation Support broader investor communications and operational initiatives Data Governance & Process Management Ensure accuracy and integrity of investor data within CRM systems Maintain and improve documentation workflows and internal processes Support reporting and tracking related to onboarding activity and investor records Identify opportunities to enhance efficiency, scalability, and controls Qualifications 5+ years of experience in investor services, investor relations operations, fund administration, or middle office roles within asset management, private equity, or private credit Prior experience managing or mentoring team members required Strong understanding of AML/KYC requirements and investor onboarding processes Experience reviewing subscription documents and fund-related legal documentation High attention to detail with strong organizational and prioritization skills Excellent communication and stakeholder management abilities Proficiency in Microsoft Excel; experience with CRM systems (e.g., Microsoft Dynamics) is a plus Ability to operate effectively in a fast-paced, transaction-driven environment Chicago-based role Base salary target: ~$110,000-$120,000 Bonus: 10–15% target Comprehensive benefits package including strong healthcare coverage, retirement plan, and wellness programs Why This Role High-visibility leadership role within a growing investor operations function Opportunity to manage and scale a critical onboarding and documentation team Direct exposure to fundraising activity and institutional investor interactions Strong internal mobility and career progression opportunities Collaborative, high-performance culture with low turnover #J-18808-Ljbffr