{"schemaVersion":"jobsearcher.job.v1","id":"3541a86dfcf63b5c84a80c1a","url":"https://jobsearcher.com/jobs/3541a86dfcf63b5c84a80c1a","canonicalUrl":"https://jobsearcher.com/jobs/3541a86dfcf63b5c84a80c1a","title":"Technical Support Specialist","description":"*International Voice Support Specialist*\n\nLocation: Chantilly, VA 20151 | Work from Office\nExperience: 1–2 years\nEmployment Type: Full-Time\nShift: Rotational | 24/7 Support\nSalary: $28,000 – $30,000 per year\nJoining: Immediate preferred\nHiring: Priority / Fast-Track\n\nRole Overview\n\nWe are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance in a healthcare technology environment.\n\nThe ideal candidate will support caregivers, healthcare providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.\n\nKey Responsibilities\n\n* Handle inbound calls, emails, in-basket requests, and service desk tickets.\n* Assist users with account access, password resets, profile activation, and basic MyChart troubleshooting.\n* Provide clear, step-by-step guidance to users regarding system features and processes.\n* Accurately document customer interactions, troubleshooting steps, resolutions, and follow-up actions in the CRM/ticketing system.\n* Identify and troubleshoot basic technical and application-related issues.\n* Escalate complex or unresolved issues to L2/L3 support or the appropriate technical/functional team.\n* Follow established service desk procedures, escalation processes, and knowledge-base guidelines.\n* Meet defined SLAs, quality standards, productivity targets, and customer satisfaction goals.\n* Maintain a professional and empathetic approach when assisting patients, caregivers, and healthcare providers.\n\nRequirements\n\n* 1–2 years of customer support, technical support, service desk, or voice support experience.\n* Excellent verbal and written communication skills.\n* Strong English communication skills and confidence interacting with international customers over the phone.\n* Candidates must meet the required communication assessment standard of 4.5–5/5.\n* Strong customer-service mindset with excellent problem-solving and active-listening skills.\n* Ability to handle multiple support channels, including phone, email, ticketing systems, and in-basket requests.\n* Strong attention to detail and accurate documentation skills.\n* Basic understanding of incident, service request, and change-management processes is an advantage.\n* Healthcare voice support, MyChart, Epic, EHR, or EMR experience is preferred but not mandatory.\n* Ability to work in a 24/7 rotational shift environment.\n* Immediate joiners preferred; candidates who can join within 5 days are strongly preferred.\n\nAdditional Advantage – ServiceNow\n\nBasic knowledge of ServiceNow is an added advantage. Candidates with certified or non-certified ServiceNow knowledge will be preferred, particularly experience with:\n\n* Incident management\n* Service request handling\n* User management\n* Workflow support\n* Change management\n* Basic ServiceNow administration\n\nEducation\n\n* Graduate in any discipline.\n* Candidates with healthcare, customer-support, technical-support, or service-desk experience will be preferred.\n\nWhy Join Us?\n\n* Work with a collaborative and supportive healthcare technology team.\n* Build practical experience in healthcare IT and patient-support operations.\n* Gain exposure to healthcare applications and support processes.\n* Explore learning opportunities, including potential Epic certification exposure.\n* Opportunity to develop your technical support and customer-service skills.\n* Fast-track recruitment process with interviews currently underway.\n\nCompensation\n\nAnnual Salary: $28,000 – $30,000\n\nWork Location\n\nChantilly, VA 20151 – Work from Office\n\nThis is an onsite position. Candidates must be willing to work from the Chantilly, VA office and support a rotational 24/7 schedule.\n\nJob Type: Full-time\n\nBase Pay: $28,000.00 - $30,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","company":"Interscripts","rawCompany":"interscripts","city":"Gaithersburg","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-10-29T10:47:49.345Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"*International Voice Support Specialist*\n\nLocation: Chantilly, VA 20151 | Work from Office\nExperience: 1–2 years\nEmployment Type: Full-Time\nShift: Rotational | 24/7 Support\nSalary: $28,000 – $30,000 per year\nJoining: Immediate preferred\nHiring: Priority / Fast-Track\n\nRole Overview\n\nWe are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance in a healthcare technology environment.\n\nThe ideal candidate will support caregivers, healthcare providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.\n\nKey Responsibilities\n\n* Handle inbound calls, emails, in-basket requests, and service desk tickets.\n* Assist users with account access, password resets, profile activation, and basic MyChart troubleshooting.\n* Provide clear, step-by-step guidance to users regarding system features and processes.\n* Accurately document customer interactions, troubleshooting steps, resolutions, and follow-up actions in the CRM/ticketing system.\n* Identify and troubleshoot basic technical and application-related issues.\n* Escalate complex or unresolved issues to L2/L3 support or the appropriate technical/functional team.\n* Follow established service desk procedures, escalation processes, and knowledge-base guidelines.\n* Meet defined SLAs, quality standards, productivity targets, and customer satisfaction goals.\n* Maintain a professional and empathetic approach when assisting patients, caregivers, and healthcare providers.\n\nRequirements\n\n* 1–2 years of customer support, technical support, service desk, or voice support experience.\n* Excellent verbal and written communication skills.\n* Strong English communication skills and confidence interacting with international customers over the phone.\n* Candidates must meet the required communication assessment standard of 4.5–5/5.\n* Strong customer-service mindset with excellent problem-solving and active-listening skills.\n* Ability to handle multiple support channels, including phone, email, ticketing systems, and in-basket requests.\n* Strong attention to detail and accurate documentation skills.\n* Basic understanding of incident, service request, and change-management processes is an advantage.\n* Healthcare voice support, MyChart, Epic, EHR, or EMR experience is preferred but not mandatory.\n* Ability to work in a 24/7 rotational shift environment.\n* Immediate joiners preferred; candidates who can join within 5 days are strongly preferred.\n\nAdditional Advantage – ServiceNow\n\nBasic knowledge of ServiceNow is an added advantage. Candidates with certified or non-certified ServiceNow knowledge will be preferred, particularly experience with:\n\n* Incident management\n* Service request handling\n* User management\n* Workflow support\n* Change management\n* Basic ServiceNow administration\n\nEducation\n\n* Graduate in any discipline.\n* Candidates with healthcare, customer-support, technical-support, or service-desk experience will be preferred.\n\nWhy Join Us?\n\n* Work with a collaborative and supportive healthcare technology team.\n* Build practical experience in healthcare IT and patient-support operations.\n* Gain exposure to healthcare applications and support processes.\n* Explore learning opportunities, including potential Epic certification exposure.\n* Opportunity to develop your technical support and customer-service skills.\n* Fast-track recruitment process with interviews currently underway.\n\nCompensation\n\nAnnual Salary: $28,000 – $30,000\n\nWork Location\n\nChantilly, VA 20151 – Work from Office\n\nThis is an onsite position. Candidates must be willing to work from the Chantilly, VA office and support a rotational 24/7 schedule.\n\nJob Type: Full-time\n\nBase Pay: $28,000.00 - $30,000.00 per year\n\nBenefits:\n* 401(k)\n* Dental insurance\n* Health insurance\n* Paid time off\n* Vision insurance\n\nWork Location: In person","datePosted":"2026-10-29T10:47:49.345Z","dateModified":"2026-10-29T10:47:49.345Z","hiringOrganization":{"@type":"Organization","name":"Interscripts","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gaithersburg","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3541a86dfcf63b5c84a80c1a"},"url":"https://jobsearcher.com/jobs/3541a86dfcf63b5c84a80c1a"}}