{"schemaVersion":"jobsearcher.job.v1","id":"34ef889e59c94ed817c348d7","url":"https://jobsearcher.com/jobs/34ef889e59c94ed817c348d7","canonicalUrl":"https://jobsearcher.com/jobs/34ef889e59c94ed817c348d7","title":"Solutions Engineer","description":"The role\nJoin us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.\n\nYou’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You’ll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early member of our Customer Success organization, you’ll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9.\n\nWhat you’ll do\n\nOwn customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers.\n\nDrive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project.\n\nRun customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams.\n\nTriage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering.\n\nSupport account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them.\n\nBe the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team.\n\nIn a given week, you might\n\nRun onboarding / kickoff and get a new customer set up on the Mach9 platform.\n\nReview active projects, unblock issues, and align next steps with project managers.\n\nCreate a presentation showing project outcomes and ROI for a customer's internal stakeholders.\n\nTriage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated.\n\nTravel onsite to accelerate onboarding with a production team (as needed).\n\nProactively reach out to an account whose usage has dropped to re-engage them.\n\nYou may be a right fit if you\n\nHave project management instincts: you’re organized, responsive, and relentless about follow-through.\n\nBuild relationships easily across diverse stakeholders, from field crews to executives, and adapt your style naturally.\n\nCommunicate clearly with technical and non-technical audiences.\n\nKnow when to solve, elevate, or reset expectations.\n\nCan manage multiple accounts and priorities without heavy oversight.\n\nCare deeply about customers succeeding on real work, not just closing tickets.\n\nAre comfortable creating clear written updates and presentations.\n\nAre comfortable with tools like Google Workspace and Notion.\n\nHave experience using AI to automate repetitive workflows and build practical solutions.\n\nAre willing to travel ~25% (approximately one week per month).\n\nNice to have\n\nExperience in AEC, surveying, infrastructure, or geospatial workflows.\n\nPrior Customer Success, Implementation, Solutions, or Project Management experience.\n\nFamiliarity with HubSpot.\n\nSQL or basic data fluency for pulling reports and analyzing usage.\n\n#J-18808-Ljbffr","company":"Tensec","rawCompany":"tensec","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-23T03:24:10.522Z","occupations":[{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer","description":"The role\nJoin us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.\n\nYou’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You’ll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early member of our Customer Success organization, you’ll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9.\n\nWhat you’ll do\n\nOwn customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers.\n\nDrive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project.\n\nRun customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams.\n\nTriage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering.\n\nSupport account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them.\n\nBe the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team.\n\nIn a given week, you might\n\nRun onboarding / kickoff and get a new customer set up on the Mach9 platform.\n\nReview active projects, unblock issues, and align next steps with project managers.\n\nCreate a presentation showing project outcomes and ROI for a customer's internal stakeholders.\n\nTriage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated.\n\nTravel onsite to accelerate onboarding with a production team (as needed).\n\nProactively reach out to an account whose usage has dropped to re-engage them.\n\nYou may be a right fit if you\n\nHave project management instincts: you’re organized, responsive, and relentless about follow-through.\n\nBuild relationships easily across diverse stakeholders, from field crews to executives, and adapt your style naturally.\n\nCommunicate clearly with technical and non-technical audiences.\n\nKnow when to solve, elevate, or reset expectations.\n\nCan manage multiple accounts and priorities without heavy oversight.\n\nCare deeply about customers succeeding on real work, not just closing tickets.\n\nAre comfortable creating clear written updates and presentations.\n\nAre comfortable with tools like Google Workspace and Notion.\n\nHave experience using AI to automate repetitive workflows and build practical solutions.\n\nAre willing to travel ~25% (approximately one week per month).\n\nNice to have\n\nExperience in AEC, surveying, infrastructure, or geospatial workflows.\n\nPrior Customer Success, Implementation, Solutions, or Project Management experience.\n\nFamiliarity with HubSpot.\n\nSQL or basic data fluency for pulling reports and analyzing usage.\n\n#J-18808-Ljbffr","datePosted":"2026-06-23T03:24:10.522Z","dateModified":"2026-06-23T03:24:10.522Z","hiringOrganization":{"@type":"Organization","name":"Tensec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"34ef889e59c94ed817c348d7"},"url":"https://jobsearcher.com/jobs/34ef889e59c94ed817c348d7"}}