Account Manager

About myAnalystmyAnalyst turns messy, multi-location operating data into clear, live reports, dashboards, and automated alerts that help operators make faster, better decisions. We work closely with operators in the automotive aftermarket to surface the numbers that drive revenue and flag problems before they cost money. It's a small, hands-on team where the work you do shows up directly in a client's results, and where being resourceful counts more than following a playbook.The RoleAs Account Manager, you're the face of myAnalyst for your clients. You're the person they call when they have a question, a goal, or a fire to put out. You'll own onboarding, run demos and trainings, keep a close eye on account health, and make sure every client is actually getting value out of the platform, not just paying for it. You'll dig into what each operator is trying to accomplish, translate that back to our product and engineering teams, and spot the moments where expanding their setup genuinely helps them.Day to day, you'll:Build long-term relationships with assigned clients and learn their business inside and outLead onboarding, demos, and training sessions that drive real adoptionStay on top of communication and follow-up so nothing with a client ever goes quietMonitor account health and get ahead of churn risk before it shows upGather and prioritize client requirements, then partner with product and engineering to deliverIdentify and pursue expansion opportunities that align with client goalsHandle escalations quickly, calmly, and professionallyTrack account performance and report on what's working and what isn'tWhat We're Looking ForExcellent B2B communication and relentless follow-up. This is the core of the job. You return messages fast and never leave a client wonderingGenuine curiosity about AI tools. You actively use them in your own work and can confidently recommend the right ones to both our team and our clientsComfort with data, dashboards, and BI tools, and the ability to explain insights to people who don't live in spreadsheetsResourcefulness. You figure things out and try new approaches rather than waiting to be handed a processSharp organization and follow-through; nothing falls through the cracksQuick to pick up new software. We run on Monday and a range of internal tools, and you'll be hands-on in all of themStrong written and verbal communication; you can run a room and write a clean follow-upNice to Have (Not Required)Background in account management, customer success, or consultative salesFamiliarity with the automotive aftermarket or multi-unit franchise operationsExperience in SaaS, data analytics, or technology servicesWe care more about how you think, communicate, and follow through than about a specific résumé. If you're sharp, dependable, and genuinely good with people and tools, we want to talk.