{"schemaVersion":"jobsearcher.job.v1","id":"349600a1ae9c9ba6279631c2","url":"https://jobsearcher.com/jobs/349600a1ae9c9ba6279631c2","canonicalUrl":"https://jobsearcher.com/jobs/349600a1ae9c9ba6279631c2","title":"Program Operations Leader","description":"Position Summary\nThe Vendor Operations Lead plays a critical role in building and maintaining a high-performing network of Community Supports vendors, including Home Modification, Respite, and Residential Care Facility providers. This position oversees vendor quality, compliance, and financial performance to ensure consistent, high-quality service delivery aligned with Managed Care Plan (MCP) standards.\n\nThis individual will serve as the primary liaison between vendors and internal program teams, ensuring operational efficiency, adherence to contractual requirements, and continuous quality improvement across the provider network.\n\nKey Responsibilities\nVendor Network & Relationship Management\nServe as the main point of contact for contracted vendors, fostering collaboration and resolving operational issues.\nCoordinate vendor onboarding, renewals, and agreements in partnership with contracting teams.\nMaintain accurate databases of vendor contracts, service capacity, and performance metrics.\nLead vendor communication, meetings, and engagement initiatives to ensure alignment with CalAIM objectives.\nIdentify and recruit new vendors to strategically expand the provider network.\nPartner with Intake Coordinators, Care Managers, and Community Supports Specialists to ensure seamless service coordination.\n\nCompliance, Quality Oversight & Financial Stewardship\nMonitor vendor performance against contract terms, DHCS/MCP standards, and financial goals.\nConduct site visits, audits, and performance reviews to maintain compliance and service excellence.\nTrack and analyze vendor KPIs and quality measures, identifying performance gaps and recommending corrective actions.\nVerify vendor invoicing for accuracy and timeliness; ensure alignment with financial and operational standards.\nCollaborate with leadership on rate monitoring, adjustments, and contract modifications to sustain program viability.\n\nOnboarding, Training & Technical Assistance\nOversee vendor onboarding and orientation processes.\nProvide training and technical support to help vendors meet program expectations and quality benchmarks.\nDeliver ongoing guidance to promote operational efficiency and continuous improvement.\nOperational Reporting & Continuous Improvement\nDevelop frameworks, tools, and performance dashboards to monitor vendor operations.\nGenerate and present reports to the Program Manager/Director summarizing vendor performance and outcomes.\nRecommend network optimization strategies to enhance quality, compliance, and client satisfaction.\n\nQualifications\nRequired:\nBachelor’s degree in Healthcare Management, Public Health, Business Administration, Operations Management, or related field (equivalent experience may substitute).\n3+ years of experience in provider/vendor relations, network management, or operations (preferably in healthcare, social services, or managed care).\n2+ years managing contracts, including negotiation, compliance, and performance monitoring.\nDemonstrated success implementing quality improvement initiatives and managing performance metrics.\nStrong relationship management, communication, and analytical skills.\nKnowledge of CalAIM, Medi-Cal, and long-term services and supports.\nValid California driver’s license and ability to travel locally for site visits.\n\nPreferred:\n\nContracting or compliance certification (e.g., Certified Contract Manager, Kaizen, Lean Six Sigma).\nExperience working directly with Managed Care Plans (MCPs) or CalAIM Community Supports programs.\n\nEqual Opportunity Employer / Disabled / Protected Veterans\n\nThe Know Your Rights poster is available here:\nhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf\n\nThe pay transparency policy is available here:\nhttps://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf\n\nFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.\n\nWe are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.\n\nAppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.\nhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf\n\nWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\n#1028","company":"Appleon","rawCompany":"appleon","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:15.359Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Operations Leader","description":"Position Summary\nThe Vendor Operations Lead plays a critical role in building and maintaining a high-performing network of Community Supports vendors, including Home Modification, Respite, and Residential Care Facility providers. This position oversees vendor quality, compliance, and financial performance to ensure consistent, high-quality service delivery aligned with Managed Care Plan (MCP) standards.\n\nThis individual will serve as the primary liaison between vendors and internal program teams, ensuring operational efficiency, adherence to contractual requirements, and continuous quality improvement across the provider network.\n\nKey Responsibilities\nVendor Network & Relationship Management\nServe as the main point of contact for contracted vendors, fostering collaboration and resolving operational issues.\nCoordinate vendor onboarding, renewals, and agreements in partnership with contracting teams.\nMaintain accurate databases of vendor contracts, service capacity, and performance metrics.\nLead vendor communication, meetings, and engagement initiatives to ensure alignment with CalAIM objectives.\nIdentify and recruit new vendors to strategically expand the provider network.\nPartner with Intake Coordinators, Care Managers, and Community Supports Specialists to ensure seamless service coordination.\n\nCompliance, Quality Oversight & Financial Stewardship\nMonitor vendor performance against contract terms, DHCS/MCP standards, and financial goals.\nConduct site visits, audits, and performance reviews to maintain compliance and service excellence.\nTrack and analyze vendor KPIs and quality measures, identifying performance gaps and recommending corrective actions.\nVerify vendor invoicing for accuracy and timeliness; ensure alignment with financial and operational standards.\nCollaborate with leadership on rate monitoring, adjustments, and contract modifications to sustain program viability.\n\nOnboarding, Training & Technical Assistance\nOversee vendor onboarding and orientation processes.\nProvide training and technical support to help vendors meet program expectations and quality benchmarks.\nDeliver ongoing guidance to promote operational efficiency and continuous improvement.\nOperational Reporting & Continuous Improvement\nDevelop frameworks, tools, and performance dashboards to monitor vendor operations.\nGenerate and present reports to the Program Manager/Director summarizing vendor performance and outcomes.\nRecommend network optimization strategies to enhance quality, compliance, and client satisfaction.\n\nQualifications\nRequired:\nBachelor’s degree in Healthcare Management, Public Health, Business Administration, Operations Management, or related field (equivalent experience may substitute).\n3+ years of experience in provider/vendor relations, network management, or operations (preferably in healthcare, social services, or managed care).\n2+ years managing contracts, including negotiation, compliance, and performance monitoring.\nDemonstrated success implementing quality improvement initiatives and managing performance metrics.\nStrong relationship management, communication, and analytical skills.\nKnowledge of CalAIM, Medi-Cal, and long-term services and supports.\nValid California driver’s license and ability to travel locally for site visits.\n\nPreferred:\n\nContracting or compliance certification (e.g., Certified Contract Manager, Kaizen, Lean Six Sigma).\nExperience working directly with Managed Care Plans (MCPs) or CalAIM Community Supports programs.\n\nEqual Opportunity Employer / Disabled / Protected Veterans\n\nThe Know Your Rights poster is available here:\nhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf\n\nThe pay transparency policy is available here:\nhttps://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf\n\nFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.\n\nWe are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.\n\nAppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.\nhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf\n\nWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n\n#1028","datePosted":"2026-04-14T11:17:15.359Z","dateModified":"2026-04-14T11:17:15.359Z","hiringOrganization":{"@type":"Organization","name":"Appleon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"349600a1ae9c9ba6279631c2"},"url":"https://jobsearcher.com/jobs/349600a1ae9c9ba6279631c2"}}