{"schemaVersion":"jobsearcher.job.v1","id":"347bdf9d8f8029c68f5d1dfa","url":"https://jobsearcher.com/jobs/347bdf9d8f8029c68f5d1dfa","canonicalUrl":"https://jobsearcher.com/jobs/347bdf9d8f8029c68f5d1dfa","title":"Sr Analyst - Process Support","description":"Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity The purpose of this position is to support contract processing related activities, such as: Management Review - Review randomly selected booked contracts to ensure established guidelines/procedures have been completed. Ad-hoc - (1) Plans - Systems: Participate in the development and/or enhancement of systems capabilities - processes in order to streamline Contract Processing workflows; Assist in the maintenance of systems, plans, and programs with strict adherence to legal requirements; (2) CPC Workflow Efficiencies: Provide support to the entire CPC team in both preparation for the different audits; analyze data related to potential customer fraud issues or escalated dealer issues that cannot be resolved in a timely manner; and Manage vendor relationships with DDS and Sykes including responsibility for managing the service level agreement (SLA)Reporting - Analytics - Create, implement, and monitor operational reporting metrics and scorecards using advanced data and modeling techniques; Create implement and monitor decision trees to discover efficiencies in funding processes. Ensure timeliness and accuracy, as they are critical to provide Best in Class service to dealers and customers. The Work Itself Identify, define, analyze, and develop course of action to resolve technical issues, support applications and databases, develop generic/self-maintaining, low maintenance tools.Create, implement and monitor operational reporting and metrics and scorecards using advanced data and modeling techniques.Create, implement and monitor decision trees to discover efficiencies in funding processes.Extract data from a variety of source systems, create new reports and/or automate existing manual processes to improve efficiency; provide information to various levels of management for decision-making purposes.Expand analytic capabilities and enhance operational efficiency across all sites.Maintain continuous communication with management.Systems outages that can potentially impact operations must be escalated to management acted upon and monitored through resolution.Minimum Qualifications The Skills You Bring 3+ years of experienceHigh school Diploma or GED equivalentPreferred Qualifications3+ years in financial services or similar industry is needed.Bachelor's degree in business related discipline preferred.Prior leadership experience is preferred.Education may be used as a proxy for experience.Perform technical tasks required to support ongoing business operations.Skilled technician in a hands-on environment, often highly specialized.Typically requires advanced knowledge of Microsoft Office Programs.Leveraging technical expertise and relationships to contribute to strategy and drive business results.Contribute to and manage projects.Strong knowledge of RPM and E-O for Retail and Lease including escalation procedures.How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range: $85000 - $150000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation: This position is eligible to participate in our annual incentive plan.","company":"Ally","rawCompany":"ally","city":"Oglesby","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-15T09:53:48.320Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Analyst - Process Support","description":"Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity The purpose of this position is to support contract processing related activities, such as: Management Review - Review randomly selected booked contracts to ensure established guidelines/procedures have been completed. Ad-hoc - (1) Plans - Systems: Participate in the development and/or enhancement of systems capabilities - processes in order to streamline Contract Processing workflows; Assist in the maintenance of systems, plans, and programs with strict adherence to legal requirements; (2) CPC Workflow Efficiencies: Provide support to the entire CPC team in both preparation for the different audits; analyze data related to potential customer fraud issues or escalated dealer issues that cannot be resolved in a timely manner; and Manage vendor relationships with DDS and Sykes including responsibility for managing the service level agreement (SLA)Reporting - Analytics - Create, implement, and monitor operational reporting metrics and scorecards using advanced data and modeling techniques; Create implement and monitor decision trees to discover efficiencies in funding processes. Ensure timeliness and accuracy, as they are critical to provide Best in Class service to dealers and customers. The Work Itself Identify, define, analyze, and develop course of action to resolve technical issues, support applications and databases, develop generic/self-maintaining, low maintenance tools.Create, implement and monitor operational reporting and metrics and scorecards using advanced data and modeling techniques.Create, implement and monitor decision trees to discover efficiencies in funding processes.Extract data from a variety of source systems, create new reports and/or automate existing manual processes to improve efficiency; provide information to various levels of management for decision-making purposes.Expand analytic capabilities and enhance operational efficiency across all sites.Maintain continuous communication with management.Systems outages that can potentially impact operations must be escalated to management acted upon and monitored through resolution.Minimum Qualifications The Skills You Bring 3+ years of experienceHigh school Diploma or GED equivalentPreferred Qualifications3+ years in financial services or similar industry is needed.Bachelor's degree in business related discipline preferred.Prior leadership experience is preferred.Education may be used as a proxy for experience.Perform technical tasks required to support ongoing business operations.Skilled technician in a hands-on environment, often highly specialized.Typically requires advanced knowledge of Microsoft Office Programs.Leveraging technical expertise and relationships to contribute to strategy and drive business results.Contribute to and manage projects.Strong knowledge of RPM and E-O for Retail and Lease including escalation procedures.How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range: $85000 - $150000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation: This position is eligible to participate in our annual incentive plan.","datePosted":"2026-07-15T09:53:48.320Z","dateModified":"2026-07-15T09:53:48.320Z","hiringOrganization":{"@type":"Organization","name":"Ally","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oglesby","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"347bdf9d8f8029c68f5d1dfa"},"url":"https://jobsearcher.com/jobs/347bdf9d8f8029c68f5d1dfa"}}