{"schemaVersion":"jobsearcher.job.v1","id":"3453ae697f858036eb6658b3","url":"https://jobsearcher.com/jobs/3453ae697f858036eb6658b3","canonicalUrl":"https://jobsearcher.com/jobs/3453ae697f858036eb6658b3","title":"Operations Manager","description":"Overview:\nWHO WE ARE:\nBeyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.\n\nOur global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.\n\nWhen it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.\n\nWHAT WE’RE ABOUT:\nWe believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.\nOur ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.\n\nJOB OVERVIEW:\nThis position will help support the teams that track incidents for high-visibility, high-traffic web sites and consumer facing web applications reported by internal customers, business partners, and vendors.\nResponsibilities:\nSupport daily activities related to production operations and support of the client’s websites.\nManage escalations both internally and externally.\nHire and manage a team of distributed service desk resources.\nManage priorities, issues, communications, and progress productively.\nResolve incidents, issues, and problems, alone and through collaboration with other members of the website application support team.\nEnsure all production incidents are recorded timely and accurately and communicate state of production to management.\nAssist with support documentation and provide input into standard operation procedures.\nProvide on-call support as scheduled; position will require rotating 24x7 on-call support and off-hours maintenance work utilizing PagerDuty.\nEffectively collaborate with other members of the website application support team and their internal and external customers.\nPerform additional duties as assigned.\nQualifications:\nBA/BS, or equivalent combination of education and experience is required, master’s degree preferred.\nMinimum of 8+ years related experience.\nThis is a leadership position that requires extensive experience in process, testing, and incident management experience, as well as people management.\nMust be driven, passionate about technology, and ready to learn.\nExperience in leading and nurturing teams in delivering high quality support platforms.\nExperience managing delivery against a budget.\nEffective interpersonal skills as well as excellent written and verbal communication.\nAbility to work independently and in a team environment.\nAbility to work under time pressures while maintaining a customer service attitude.\nSelf-motivated with attention to detail.\nExperience in supporting an internal help desk will be a significant asset.\nExperience providing high level of support to Fortune 500 partners is desired.\nExperience with ServiceNow, Peregrine, or other ticketing systems a plus.\nExperience with Amazon AWS, S3, CloudWatch, Dynatrace and other cloud monitoring tools.\nExperience with ITIL Best Practice, Incident Management, Change Management.\nKnowledge or Experience with Unix/Linux/Apache/Amazon AWS/Microsoft Azure.\nWHAT WE HAVE TO OFFER:\nBecause we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.\nA competitive pay range of $100 to $110 k (depending on the experience)\n15 days per year of Paid Time Off (PTO).\n8 paid holidays per year (which includes 1 personal floating holiday).\n401(k) retirement plan with company match.\nEligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.\nEligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.\nBeyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.","company":"Beyondsof","rawCompany":"beyondsof","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:57:41.876Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Overview:\nWHO WE ARE:\nBeyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.\n\nOur global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.\n\nWhen it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.\n\nWHAT WE’RE ABOUT:\nWe believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.\nOur ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.\n\nJOB OVERVIEW:\nThis position will help support the teams that track incidents for high-visibility, high-traffic web sites and consumer facing web applications reported by internal customers, business partners, and vendors.\nResponsibilities:\nSupport daily activities related to production operations and support of the client’s websites.\nManage escalations both internally and externally.\nHire and manage a team of distributed service desk resources.\nManage priorities, issues, communications, and progress productively.\nResolve incidents, issues, and problems, alone and through collaboration with other members of the website application support team.\nEnsure all production incidents are recorded timely and accurately and communicate state of production to management.\nAssist with support documentation and provide input into standard operation procedures.\nProvide on-call support as scheduled; position will require rotating 24x7 on-call support and off-hours maintenance work utilizing PagerDuty.\nEffectively collaborate with other members of the website application support team and their internal and external customers.\nPerform additional duties as assigned.\nQualifications:\nBA/BS, or equivalent combination of education and experience is required, master’s degree preferred.\nMinimum of 8+ years related experience.\nThis is a leadership position that requires extensive experience in process, testing, and incident management experience, as well as people management.\nMust be driven, passionate about technology, and ready to learn.\nExperience in leading and nurturing teams in delivering high quality support platforms.\nExperience managing delivery against a budget.\nEffective interpersonal skills as well as excellent written and verbal communication.\nAbility to work independently and in a team environment.\nAbility to work under time pressures while maintaining a customer service attitude.\nSelf-motivated with attention to detail.\nExperience in supporting an internal help desk will be a significant asset.\nExperience providing high level of support to Fortune 500 partners is desired.\nExperience with ServiceNow, Peregrine, or other ticketing systems a plus.\nExperience with Amazon AWS, S3, CloudWatch, Dynatrace and other cloud monitoring tools.\nExperience with ITIL Best Practice, Incident Management, Change Management.\nKnowledge or Experience with Unix/Linux/Apache/Amazon AWS/Microsoft Azure.\nWHAT WE HAVE TO OFFER:\nBecause we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.\nA competitive pay range of $100 to $110 k (depending on the experience)\n15 days per year of Paid Time Off (PTO).\n8 paid holidays per year (which includes 1 personal floating holiday).\n401(k) retirement plan with company match.\nEligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.\nEligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.\nBeyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.","datePosted":"2026-08-06T16:57:41.876Z","dateModified":"2026-08-06T16:57:41.876Z","hiringOrganization":{"@type":"Organization","name":"Beyondsof","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3453ae697f858036eb6658b3"},"url":"https://jobsearcher.com/jobs/3453ae697f858036eb6658b3"}}