{"schemaVersion":"jobsearcher.job.v1","id":"343aa0b0ebed21561e5417ed","url":"https://jobsearcher.com/jobs/343aa0b0ebed21561e5417ed","canonicalUrl":"https://jobsearcher.com/jobs/343aa0b0ebed21561e5417ed","title":"Solution Engineer - Post Implementation","description":"Solution Engineer (Post Implementation)As a Solution Engineer (Post Implementation), you will be a key member of Certa's Support organization, responsible for ensuring the stability, reliability, and correct usage of the Certa platform. This role combines strong platform configuration knowledge with a true Support operating model. You will troubleshoot issues, answer \"how do I\" questions, and diagnose configuration or integration problems — without owning ongoing implementation or change delivery. Solution Engineers who demonstrate strong technical capability, sound judgment, and customer-facing maturity may, over time, have opportunities to progress into Managed Services or Solution Architect roles, based on business need and demonstrated readiness.Note: This role requires alignment with U.S. Pacific Time business hours.ResponsibilitiesAct as a primary point of contact for customer support requests via Certa's support portalInvestigate, troubleshoot, and resolve break/fix issues, user errors, and \"how do I\" questionsDiagnose workflow, data model, and configuration-related issues without performing ongoing configuration changes on behalf of customersCommunicate clearly and professionally with customers throughout the ticket lifecycleDevelop and maintain strong understanding of Certa configurations, workflows, and data structuresReview existing configurations to identify root causes of issues or unexpected behaviorValidate configurations in test environments when diagnosing issuesProvide configuration guidance and best-practice recommendations to customersTriage incoming tickets, assess severity, and assign appropriate priorityManage tickets in accordance with defined SLAs for response and resolutionEscalate complex issues to Product or Engineering with clear reproduction steps and documentationCoordinate internally to ensure timely resolution and customer communicationClearly distinguish between Support activities and Managed Services or change requestsIdentify when a request requires net-new configuration, enhancement, or redesignRoute out-of-scope requests through Customer Success or Managed Services for proper scopingReinforce boundaries to protect platform stability and delivery predictabilityDocument issues, resolutions, and common patterns in internal knowledge basesContribute to customer-facing support documentation and FAQsShare insights on recurring issues or friction points with Product and Engineering teamsIdentify trends in support issues and suggest platform or process improvementsStay current on new Certa features, releases, and configuration capabilitiesParticipate in ongoing training and enablementRequirements1–3 years of experience in a Technical Support, Application Support, Solutions Engineer, or Implementation Support role within a SaaS environmentStrong understanding of SaaS configuration concepts (workflows, data models, permissions, logic)Ability to troubleshoot configuration and integration issues methodicallyExposure to APIs, RESTful services, and JSON preferredExperience working in ticket-based, SLA-driven support modelsStrong written and verbal communication skillsBachelor's degree preferred (Engineering or equivalent a plus)Nice to HaveExperience supporting enterprise customersExposure to ERP or third-party system integrationsFamiliarity with workflow automation, risk, compliance, or KYC platformsSkills & AttributesCurious, analytical mindset with a desire to understand complex systemsCalm and structured under pressureStrong sense of ownership and accountabilityComfortable working within defined processes and boundariesCollaborative and team-oriented","company":"Certa Getcertacom","rawCompany":"certa getcertacom","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-11T13:13:06.328Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solution Engineer - Post Implementation","description":"Solution Engineer (Post Implementation)As a Solution Engineer (Post Implementation), you will be a key member of Certa's Support organization, responsible for ensuring the stability, reliability, and correct usage of the Certa platform. This role combines strong platform configuration knowledge with a true Support operating model. You will troubleshoot issues, answer \"how do I\" questions, and diagnose configuration or integration problems — without owning ongoing implementation or change delivery. Solution Engineers who demonstrate strong technical capability, sound judgment, and customer-facing maturity may, over time, have opportunities to progress into Managed Services or Solution Architect roles, based on business need and demonstrated readiness.Note: This role requires alignment with U.S. Pacific Time business hours.ResponsibilitiesAct as a primary point of contact for customer support requests via Certa's support portalInvestigate, troubleshoot, and resolve break/fix issues, user errors, and \"how do I\" questionsDiagnose workflow, data model, and configuration-related issues without performing ongoing configuration changes on behalf of customersCommunicate clearly and professionally with customers throughout the ticket lifecycleDevelop and maintain strong understanding of Certa configurations, workflows, and data structuresReview existing configurations to identify root causes of issues or unexpected behaviorValidate configurations in test environments when diagnosing issuesProvide configuration guidance and best-practice recommendations to customersTriage incoming tickets, assess severity, and assign appropriate priorityManage tickets in accordance with defined SLAs for response and resolutionEscalate complex issues to Product or Engineering with clear reproduction steps and documentationCoordinate internally to ensure timely resolution and customer communicationClearly distinguish between Support activities and Managed Services or change requestsIdentify when a request requires net-new configuration, enhancement, or redesignRoute out-of-scope requests through Customer Success or Managed Services for proper scopingReinforce boundaries to protect platform stability and delivery predictabilityDocument issues, resolutions, and common patterns in internal knowledge basesContribute to customer-facing support documentation and FAQsShare insights on recurring issues or friction points with Product and Engineering teamsIdentify trends in support issues and suggest platform or process improvementsStay current on new Certa features, releases, and configuration capabilitiesParticipate in ongoing training and enablementRequirements1–3 years of experience in a Technical Support, Application Support, Solutions Engineer, or Implementation Support role within a SaaS environmentStrong understanding of SaaS configuration concepts (workflows, data models, permissions, logic)Ability to troubleshoot configuration and integration issues methodicallyExposure to APIs, RESTful services, and JSON preferredExperience working in ticket-based, SLA-driven support modelsStrong written and verbal communication skillsBachelor's degree preferred (Engineering or equivalent a plus)Nice to HaveExperience supporting enterprise customersExposure to ERP or third-party system integrationsFamiliarity with workflow automation, risk, compliance, or KYC platformsSkills & AttributesCurious, analytical mindset with a desire to understand complex systemsCalm and structured under pressureStrong sense of ownership and accountabilityComfortable working within defined processes and boundariesCollaborative and team-oriented","datePosted":"2026-09-11T13:13:06.328Z","dateModified":"2026-09-11T13:13:06.328Z","hiringOrganization":{"@type":"Organization","name":"Certa Getcertacom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"343aa0b0ebed21561e5417ed"},"url":"https://jobsearcher.com/jobs/343aa0b0ebed21561e5417ed"}}