{"schemaVersion":"jobsearcher.job.v1","id":"3421c1e39b0dba4a2a51b503","url":"https://jobsearcher.com/jobs/3421c1e39b0dba4a2a51b503","canonicalUrl":"https://jobsearcher.com/jobs/3421c1e39b0dba4a2a51b503","title":"Technical Services Engineer","description":"About SoftPro\nSoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.\n\nWhy Join SoftPro?\nWe believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:\nComprehensive Benefits: Medical, dental, vision, disability, and more\nFinancial Wellness: 401(k) with company match and Employee Stock Purchase Plan\nGenerous Paid Time Off: vacation, holidays, and parental leave\nFlexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ\n\nAward-Winning Culture\nSoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012!\n\nIf these values resonate with you, we’d love to have you on our team!\n\nWhat are we looking for?\nSoftPro is seeking a Technical Services Engineer to join our elite Technical Services Team. This role can be based at our Raleigh, NC headquarters in a hybrid capacity, or performed remotey. We are currently undergoing an operational transformation, shifting from traditional support to a modern Site Reliability Engineering (SRE) model. We aren't just looking for someone to \"close tickets\"; we are looking for a driven, self-starting engineer who wants to automate away the mundane, leverage AI to reduce noise, and safeguard the systems that power billions in real estate transactions.\n\nWhat will I do as a Technical Services Engineer at SoftPro?\nIn this role, you will be the frontline shield for our most critical platforms. You will balance high-velocity incident response with strategic \"toil reduction\" projects. You will thrive in a high-stress, fast-paced environment where quality results and meeting strict SLAs are the baseline.\nReliability & Performance: Ensure 24x7 stability for SoftPro’s largest customers by managing, supporting, and deploying complex application components.\nToil Reduction: Identify repetitive manual tasks and use Python, PowerShell, and AI-driven tools to automate them out of existence.\nRoot-Cause Analysis: Don't just fix the symptoms—dig into the \"why.\" You will develop T-SQL and Splunk queries to identify patterns and prevent future outages.\nModern Observability: Utilize tools like AppInsights, Azure Portal, and Splunk to monitor system health and catch issues before the \"blast radius\" affects our users.\nSRE Mindset: Participate in major production incident triaging and contribute to the \"blameless\" post-mortem process to improve our infrastructure.\nIncident Management: Manage the full lifecycle of escalations through ServiceNow with high attention to detail and precise documentation.\n\nWhat will I need to be successful as a Technical Services Engineer at SoftPro?\nRequired Skills (The Essentials):\nDriven Self-Starter: You don’t wait for a manual. You see a problem, you research it, and you solve it.\nTechnical Foundation: Deep experience with MS Windows Desktop/Server OS, SQL Server, and Citrix environments.\nAutomation Reflex: Proficiency in Python or PowerShell. If you have to do a task twice, your first instinct should be to script it.\nAnalytical Thinking: Experience building, implementing, and monitoring server operations with a focus on logical troubleshooting.\nResilience: The ability to stay clear-headed and effective in high-pressure, mission-critical situations.\nCommunication: Concise written and verbal skills—you can explain complex technical issues to both devs and non-technical stakeholders.\nDesired Skills (The Edge):\nSRE Knowledge: Familiarity with Site Reliability Engineering concepts (SLOs, Error Budgets, Observability).\nAIOps Awareness: Interest or experience in using AI/Machine Learning to correlate data and filter operational noise.\nTooling: Experience with Splunk, Azure Portal, or ServiceNow.\nAudit & Compliance: Experience working within regulated environments and following strict Change Management protocols.\n\nWhy You’ll Love Working Here\nYou aren't just another headcount; you are a critical part of our \"Five Keys for IT Technical Services.\" We value Ownership, Innovation, and Continuous Improvement. We offer a culture where you are empowered to take initiative, go the extra mile, and help us build a more reliable, automated future.\n\nReady to Make an Impact?\nJoin a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!\n\nJoin Us and Live Our Core Values\nAt SoftPro, our success is built on the principles we live every day:\nDeliver AMAZING Customer Service\nBe an AWESOME Teammate\nAdopt a Sense of Urgency\nInnovate to be Efficient\nProduce Quality Work\nTake Initiative\nGo the Extra Mile\n\nEqual Opportunity Employer\nFNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.","company":"Softpro","rawCompany":"softpro","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:49:09.304Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Engineer","description":"About SoftPro\nSoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.\n\nWhy Join SoftPro?\nWe believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:\nComprehensive Benefits: Medical, dental, vision, disability, and more\nFinancial Wellness: 401(k) with company match and Employee Stock Purchase Plan\nGenerous Paid Time Off: vacation, holidays, and parental leave\nFlexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ\n\nAward-Winning Culture\nSoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012!\n\nIf these values resonate with you, we’d love to have you on our team!\n\nWhat are we looking for?\nSoftPro is seeking a Technical Services Engineer to join our elite Technical Services Team. This role can be based at our Raleigh, NC headquarters in a hybrid capacity, or performed remotey. We are currently undergoing an operational transformation, shifting from traditional support to a modern Site Reliability Engineering (SRE) model. We aren't just looking for someone to \"close tickets\"; we are looking for a driven, self-starting engineer who wants to automate away the mundane, leverage AI to reduce noise, and safeguard the systems that power billions in real estate transactions.\n\nWhat will I do as a Technical Services Engineer at SoftPro?\nIn this role, you will be the frontline shield for our most critical platforms. You will balance high-velocity incident response with strategic \"toil reduction\" projects. You will thrive in a high-stress, fast-paced environment where quality results and meeting strict SLAs are the baseline.\nReliability & Performance: Ensure 24x7 stability for SoftPro’s largest customers by managing, supporting, and deploying complex application components.\nToil Reduction: Identify repetitive manual tasks and use Python, PowerShell, and AI-driven tools to automate them out of existence.\nRoot-Cause Analysis: Don't just fix the symptoms—dig into the \"why.\" You will develop T-SQL and Splunk queries to identify patterns and prevent future outages.\nModern Observability: Utilize tools like AppInsights, Azure Portal, and Splunk to monitor system health and catch issues before the \"blast radius\" affects our users.\nSRE Mindset: Participate in major production incident triaging and contribute to the \"blameless\" post-mortem process to improve our infrastructure.\nIncident Management: Manage the full lifecycle of escalations through ServiceNow with high attention to detail and precise documentation.\n\nWhat will I need to be successful as a Technical Services Engineer at SoftPro?\nRequired Skills (The Essentials):\nDriven Self-Starter: You don’t wait for a manual. You see a problem, you research it, and you solve it.\nTechnical Foundation: Deep experience with MS Windows Desktop/Server OS, SQL Server, and Citrix environments.\nAutomation Reflex: Proficiency in Python or PowerShell. If you have to do a task twice, your first instinct should be to script it.\nAnalytical Thinking: Experience building, implementing, and monitoring server operations with a focus on logical troubleshooting.\nResilience: The ability to stay clear-headed and effective in high-pressure, mission-critical situations.\nCommunication: Concise written and verbal skills—you can explain complex technical issues to both devs and non-technical stakeholders.\nDesired Skills (The Edge):\nSRE Knowledge: Familiarity with Site Reliability Engineering concepts (SLOs, Error Budgets, Observability).\nAIOps Awareness: Interest or experience in using AI/Machine Learning to correlate data and filter operational noise.\nTooling: Experience with Splunk, Azure Portal, or ServiceNow.\nAudit & Compliance: Experience working within regulated environments and following strict Change Management protocols.\n\nWhy You’ll Love Working Here\nYou aren't just another headcount; you are a critical part of our \"Five Keys for IT Technical Services.\" We value Ownership, Innovation, and Continuous Improvement. We offer a culture where you are empowered to take initiative, go the extra mile, and help us build a more reliable, automated future.\n\nReady to Make an Impact?\nJoin a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!\n\nJoin Us and Live Our Core Values\nAt SoftPro, our success is built on the principles we live every day:\nDeliver AMAZING Customer Service\nBe an AWESOME Teammate\nAdopt a Sense of Urgency\nInnovate to be Efficient\nProduce Quality Work\nTake Initiative\nGo the Extra Mile\n\nEqual Opportunity Employer\nFNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.","datePosted":"2026-04-12T19:49:09.304Z","dateModified":"2026-04-12T19:49:09.304Z","hiringOrganization":{"@type":"Organization","name":"Softpro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3421c1e39b0dba4a2a51b503"},"url":"https://jobsearcher.com/jobs/3421c1e39b0dba4a2a51b503"}}