Billing and Collections Analyst

Description: Position Overview The Billing and Collections Analyst is responsible for managing end-to-end billing and collections activities while building strong partnerships with internal teams. This role focuses on enhancing accuracy, minimizing disputes, and streamlining payment cycles to support organizational objectives. Essential Job Functions Execute daily billing, collections, reporting, and account research activities with accuracy and timeliness. Maintain documentation, monitor, and resolve billing inquiries, disputes, and any issues related to billing Drive continuous improvement in collections by identifying challenges, communicating findings, and recommending or implementing process enhancements. Manage complex issue resolution, including handling escalated customer calls with professionalism and urgency. Track and analyze daily, weekly, and monthly billing and collections trends; provide reporting and insights to support business decisions and operational initiatives. Engage directly with customers to reconcile accounts, address discrepancies, and secure payment on past-due balances. Evaluate the collectability of accounts receivable and assist in determining appropriate accounting reserves for doubtful accounts. Reviews contracts with customers to ensure accurate billing, compliance with terms, and proper revenue recognition. Requirements: Bachelor’s degree in accounting, finance, or related experience Strong organizational and project management skills 2+ years of experience in a similar role Ability to prioritize and manage time appropriately Experience with a large customer base and high transaction volume Ability to translate and analyze data into reports Proficiency with Microsoft Office Suite Preferred experience with NetSuite and/or SalesForce