{"schemaVersion":"jobsearcher.job.v1","id":"33cf0f66b367fc1319c20f16","url":"https://jobsearcher.com/jobs/33cf0f66b367fc1319c20f16","canonicalUrl":"https://jobsearcher.com/jobs/33cf0f66b367fc1319c20f16","title":"Operations Processor","description":"Hiring Range: $19.33 - $28.95\n\nThe posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.\nThe primary function of the Operations Processor III is responsible for the maintenance and investigation of ATM/Debit card claims in compliance with UDAAP and Regulation E. Maintaining ATM/Debit Card mailings and all other ATM/Debit Card claim related processes.\nResponsibilities include, but are not limited to the following:\nProcessing customer error resolutions in compliance with Regulation E.\nEnsuring when applicable provisional credit is provided to the customer within 10 calendar days of the customer report date and final credit is applied to the customer within 45 calendar days.\nCommunicate with customers throughout the claims process in writing and by phone ensuring regulatory timescales are consistently adhered to.\nAdminister and manage disputes, process re-presentments and chargeback entries.\nRenumerate customer accounts utilizing scripts to post transactions pertaining to all card claims.\nEnsure prompt and timely processing of ATM/Debit card non posted transactions.\nWork collaboratively across all business areas to investigate all claims received by the bank to mitigate financial loss.\nUndertake trend analysis to understand claim trends and present findings to management and all key stakeholders.\nResponsible for the monitoring, recording, and safekeeping of all returned ATM and Debit Cards.\nAct as an inquiry escalation point and provide claim related guidance to other areas of the business.\nSupport with the processing and maintenance of all deposit products across the full operations area.\nThe successful candidate will make informed decisions using data and evidence gathered throughout their investigations whilst following our internal processes and procedures.\nThe individual will posses critical thinking skills and be able to understand complex issues, whilst ensuring an extremely high standard of work and output is always achieved.\nQualifications: Education and Experience:\nHigh School Graduate with a minimum 3 - 5 years banking experience.\nSkills/Knowledge:\nAn understanding of Regulation E and how it impacts both our consumers and our business.\nPosses the ability to perform in a fasted paced, high demand, environment whilst balancing multiple priorities.\nExcellent written, verbal and interpersonal communication skills.\nProficient in Microsoft Office (Word, Excel, and Outlook).\nAbility to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability.\nCapability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment\nAt Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.\n\nEastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.\n\nAt Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.","company":"Easternbank","rawCompany":"easternbank","city":"Wakefield","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:42.731Z","occupations":[{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"},{"code":"43-4041.00","title":"Credit Authorizers, Checkers, and Clerks","slug":"credit-authorizers-checkers-and-clerks"},{"code":"43-3071.00","title":"Tellers","slug":"tellers"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"},{"code":"522130","title":"Credit Unions","slug":"credit-unions"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Processor","description":"Hiring Range: $19.33 - $28.95\n\nThe posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.\nThe primary function of the Operations Processor III is responsible for the maintenance and investigation of ATM/Debit card claims in compliance with UDAAP and Regulation E. Maintaining ATM/Debit Card mailings and all other ATM/Debit Card claim related processes.\nResponsibilities include, but are not limited to the following:\nProcessing customer error resolutions in compliance with Regulation E.\nEnsuring when applicable provisional credit is provided to the customer within 10 calendar days of the customer report date and final credit is applied to the customer within 45 calendar days.\nCommunicate with customers throughout the claims process in writing and by phone ensuring regulatory timescales are consistently adhered to.\nAdminister and manage disputes, process re-presentments and chargeback entries.\nRenumerate customer accounts utilizing scripts to post transactions pertaining to all card claims.\nEnsure prompt and timely processing of ATM/Debit card non posted transactions.\nWork collaboratively across all business areas to investigate all claims received by the bank to mitigate financial loss.\nUndertake trend analysis to understand claim trends and present findings to management and all key stakeholders.\nResponsible for the monitoring, recording, and safekeeping of all returned ATM and Debit Cards.\nAct as an inquiry escalation point and provide claim related guidance to other areas of the business.\nSupport with the processing and maintenance of all deposit products across the full operations area.\nThe successful candidate will make informed decisions using data and evidence gathered throughout their investigations whilst following our internal processes and procedures.\nThe individual will posses critical thinking skills and be able to understand complex issues, whilst ensuring an extremely high standard of work and output is always achieved.\nQualifications: Education and Experience:\nHigh School Graduate with a minimum 3 - 5 years banking experience.\nSkills/Knowledge:\nAn understanding of Regulation E and how it impacts both our consumers and our business.\nPosses the ability to perform in a fasted paced, high demand, environment whilst balancing multiple priorities.\nExcellent written, verbal and interpersonal communication skills.\nProficient in Microsoft Office (Word, Excel, and Outlook).\nAbility to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability.\nCapability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment\nAt Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.\n\nEastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.\n\nAt Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.","datePosted":"2026-08-03T22:52:42.731Z","dateModified":"2026-08-03T22:52:42.731Z","hiringOrganization":{"@type":"Organization","name":"Easternbank","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wakefield","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"33cf0f66b367fc1319c20f16"},"url":"https://jobsearcher.com/jobs/33cf0f66b367fc1319c20f16"}}