Service Team Lead

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.Say Hi! to your next challenge — explore the opportunity and apply below!Compensation DataSalary ranges from $35.10-$37.10 per hour based on skills and experience.Our Benefits IncludeComprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment401k program with 6% company matchPersonal time off and company-paid holidaysOpportunities for career growth and competitive salary commensurate with experienceTuition reimbursement for job-related continued educationReferral ProgramYou may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company businessYour missionTo supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.Key ResponsibilitiesProvide first point of contact to customers/visitors/callersTroubleshoot customer issues to determine service level required for proper resolutionHandle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned areaMonitor open orders ensuring timely completion and closure of service appointments by techniciansCreate estimates for customers – review estimates greater than $5,000 with District Service ManagerQuality control check for completed work orders prior to invoicingManage DOT hours of service for Technicians under purviewWhat We Are Looking ForAbility to obtain and maintain a 1-year DOT Medical Card is required for this positionValid Driver’s License is requiredNo more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed.High School diploma or equivalent required3+ years of dispatching experience preferred5+ years of customer service experience preferredWorking knowledge of DOT hours of serviceMust have a working knowledge of the geographical area in which you are coveringUp to 10% travel requiredWhat We OfferAs a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.Ready to apply?If you are excited about this opportunity, please submit your Resume/CV today for consideration!HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.We Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.www.hiabgroup.com