{"schemaVersion":"jobsearcher.job.v1","id":"33be3c7ff0ce2db320efa413","url":"https://jobsearcher.com/jobs/33be3c7ff0ce2db320efa413","canonicalUrl":"https://jobsearcher.com/jobs/33be3c7ff0ce2db320efa413","title":"Cloud Infrastructure Engineer","description":"Cloud Infrastructure EngineerGlean is looking for a talented Cloud Infrastructure Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.\r\nAs a trusted technical resource to your assigned customers, you will ensure customer infrastructure releases and stability is your top priority, and ensure that application support issues are also managed professionally through resolution. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.\r\nYou will:\r\nOwn the infrastructure stability for your designated customer(s). Assist the Engineering teams in monitoring alerts and troubleshooting errors in the customer's Glean environment.\r\nActively engage in any customer major incident and write up, deliver, and lead the customer review of any post-incident RCA documents\r\nCoordinate and execute software releases based on agreed-upon processes & maintenance windows\r\nSet up new customer projects following Glean's architectural design and best practices. Complete project setup in restricted environments, including running Terraform or other setup scripts manually\r\nRemediate any security vulnerabilities in your customers' projects.\r\nWork with customers and Glean's Security team to maintain security policies, including VPC SC, SCC, NGFW configs.\r\nMonitor security vulnerability findings and work with Glean Security and Engineering teams to address them within agreed-upon timeframes with customers\r\nAssist customers with cloud best practices with respect to the Glean implementation, including org policies, IAM setup, quotas, Disaster Recovery, and LLM setup\r\nCoordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.\r\nRepresent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience\r\nTake ownership of proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)\r\nCreate and maintain customer-specific runbooks and knowledge articles\r\nProvide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries\r\nAssist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users\r\nHandle customer-impacting alerts which require coordination with customer admin and system resources through resolution\r\nAbout you:\r\nTechnically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers\r\nFearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction\r\nStrong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams\r\nDetail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion\r\nData-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience\r\nKey knowledge and skills required:\r\nMust havesExperience and certifications in Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure\r\nExperience with deployment and release using CI/CD and standard deployment frameworks in a production environment\r\nDeep knowledge of cloud network and security concepts with practical implementation experience\r\nKnowledge of SQL/database, Basic Kubernetes and Intermediate/Advanced Linux. Familiarity with infrastructure as code tools like Terraform is essential\r\nProblem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause in cloud environments\r\nAbility to debug issues including searching & reading application logs, analyzing stack traces and browser trace files\r\n2+ years of coding and debugging experience in Java and Python\r\n3+ years of experience in at least one of the following disciplines: Infrastructure Support, Solutions Engineering, Support Engineering, Professional Services, DevOps Engineering\r\nMust have experience in troubleshooting REST API issues\r\nWorking experience on SSO, SAML, and OAuth along with network troubleshooting\r\nExperience in using Github, Jira & Confluence\r\nGood to havesBasic knowledge of LLM's and how GPT works\r\nAble to fully document issues you manage and contribute to the support knowledge base\r\nHands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations\r\nLocation: This role is hybrid (4 days a week in one of our SF Bay Area offices)\r\nCompensation & Benefits: The standard base salary range for this position is $144,000 - $174,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.\r\nWe offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.\r\nWe are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\r\n#LI-HYBRID\r\nAI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today prior Glean experience isn't required.","company":"Gleaninfo","rawCompany":"gleaninfo","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:06:05.719Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Infrastructure Engineer","description":"Cloud Infrastructure EngineerGlean is looking for a talented Cloud Infrastructure Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.\r\nAs a trusted technical resource to your assigned customers, you will ensure customer infrastructure releases and stability is your top priority, and ensure that application support issues are also managed professionally through resolution. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.\r\nYou will:\r\nOwn the infrastructure stability for your designated customer(s). Assist the Engineering teams in monitoring alerts and troubleshooting errors in the customer's Glean environment.\r\nActively engage in any customer major incident and write up, deliver, and lead the customer review of any post-incident RCA documents\r\nCoordinate and execute software releases based on agreed-upon processes & maintenance windows\r\nSet up new customer projects following Glean's architectural design and best practices. Complete project setup in restricted environments, including running Terraform or other setup scripts manually\r\nRemediate any security vulnerabilities in your customers' projects.\r\nWork with customers and Glean's Security team to maintain security policies, including VPC SC, SCC, NGFW configs.\r\nMonitor security vulnerability findings and work with Glean Security and Engineering teams to address them within agreed-upon timeframes with customers\r\nAssist customers with cloud best practices with respect to the Glean implementation, including org policies, IAM setup, quotas, Disaster Recovery, and LLM setup\r\nCoordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.\r\nRepresent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience\r\nTake ownership of proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)\r\nCreate and maintain customer-specific runbooks and knowledge articles\r\nProvide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries\r\nAssist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users\r\nHandle customer-impacting alerts which require coordination with customer admin and system resources through resolution\r\nAbout you:\r\nTechnically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers\r\nFearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction\r\nStrong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams\r\nDetail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion\r\nData-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience\r\nKey knowledge and skills required:\r\nMust havesExperience and certifications in Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure\r\nExperience with deployment and release using CI/CD and standard deployment frameworks in a production environment\r\nDeep knowledge of cloud network and security concepts with practical implementation experience\r\nKnowledge of SQL/database, Basic Kubernetes and Intermediate/Advanced Linux. Familiarity with infrastructure as code tools like Terraform is essential\r\nProblem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause in cloud environments\r\nAbility to debug issues including searching & reading application logs, analyzing stack traces and browser trace files\r\n2+ years of coding and debugging experience in Java and Python\r\n3+ years of experience in at least one of the following disciplines: Infrastructure Support, Solutions Engineering, Support Engineering, Professional Services, DevOps Engineering\r\nMust have experience in troubleshooting REST API issues\r\nWorking experience on SSO, SAML, and OAuth along with network troubleshooting\r\nExperience in using Github, Jira & Confluence\r\nGood to havesBasic knowledge of LLM's and how GPT works\r\nAble to fully document issues you manage and contribute to the support knowledge base\r\nHands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations\r\nLocation: This role is hybrid (4 days a week in one of our SF Bay Area offices)\r\nCompensation & Benefits: The standard base salary range for this position is $144,000 - $174,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.\r\nWe offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.\r\nWe are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\r\n#LI-HYBRID\r\nAI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today prior Glean experience isn't required.","datePosted":"2026-04-09T08:06:05.719Z","dateModified":"2026-04-09T08:06:05.719Z","hiringOrganization":{"@type":"Organization","name":"Gleaninfo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"33be3c7ff0ce2db320efa413"},"url":"https://jobsearcher.com/jobs/33be3c7ff0ce2db320efa413"}}