{"schemaVersion":"jobsearcher.job.v1","id":"33a3796dbd9475801cd04a5f","url":"https://jobsearcher.com/jobs/33a3796dbd9475801cd04a5f","canonicalUrl":"https://jobsearcher.com/jobs/33a3796dbd9475801cd04a5f","title":"Support Associate III","description":"Support Associate IIICGI Federal is looking for outgoing, experienced Support Associates to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.\r\nYour Future Duties and Responsibilities:The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:\r\nPrepare and mail envelopes with correct passport and corresponding supporting documents.\r\nBox and archive files for storage purposes.\r\nInterface with Passport applicants at Agency/Center information and will-call counters:\r\nAt the Information Station, ensure appointment is scheduled;\r\nReview Passport application, photograph, identification and supporting documentation for completeness prior to adjudication;\r\nEnsure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.\r\nOperate equipment for scanning, image review, book print, quality control, and metering mail.\r\nWhen operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.\r\nProcess refund/reimbursement requests.\r\nGenerate a credit card payments and distribute completed batches to the cashier's office.\r\nParticipate in customer service outreach activities.\r\nAssist with acceptance agent training: prepare training materials, conduct \\\"meet-and-greets,\\\" set-up training sessions, conduct office tours, etc.\r\nAssist CSM in maintaining and cataloging electronic records of passport acceptance facilities.\r\nDistribute newsletters and any other correspondence to staff.\r\nContact applicants to request necessary documents.\r\nPer the guidance of Government Client Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender, Rewrites and Re-issues, and re-batch into the system.\r\nReview Passport application data to ensure information is recorded accurately into DOS systems.\r\nHandle complaint letters/phone calls.\r\nAs requested by client, perform administrative review on suspended applications.\r\nVerify all applications to determine the proper payment for expedite service.\r\nPerform Quality Control in verifying that application data matches Passport processing data.\r\nAssist in training lower level Support Associates in job functions, duties, and tasks.\r\nAssist with \\\"not issued cases\\\" including photocopy of application and attachments, set up of application to be abandoned, and forwarding hard copies to requesting Agency.\r\nCommunicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies under the direction of the client.\r\nIdentify and take initiative to report trends or patterns in the volume or nature of inquiries handled.\r\nWhen not directly assisting Customer Service, serve as a member of NPIC search team.\r\nConduct research on Passport cases by gathering information from a variety of sources. Provide recommended findings in a clear and concise manner that summarize the information gathered and identified during research. Perform analyses on passport cases being suspended to identify trends that may be useful in future research. Identify errors and areas for improvement in memos associated with these applications.\r\nRequired Qualifications to Be Successful in This Role:Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures\r\nCapable of performing repetitive tasks while maintaining a high level of accuracy\r\nBachelor's Degree (OR) 4 years of experience as a Support Associate Level II (or) 4 years of experience data entering in a high-volume production environment\r\nFour years of general office experience, including three years of experience with Microsoft Office\r\nDue to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Moderate Risk Public Trust clearance is required.\r\nHourly Rate: $21.20/hour\r\nCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.\r\nCGI Federals benefits are offered to eligible professionals on their first day of employment to include:\r\nEligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.\r\n401(k) Plan and Profit Participation for eligible professionals\r\nAdditional benefits determined by your Service Contract Act: Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits\r\n#CGIFederalJob","company":"CGI","rawCompany":"cgi","city":"Dothan","state":"AL","isRemote":false,"isActive":false,"createdAt":"2026-07-03T01:39:22.515Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Associate III","description":"Support Associate IIICGI Federal is looking for outgoing, experienced Support Associates to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast-paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred. Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.\r\nYour Future Duties and Responsibilities:The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:\r\nPrepare and mail envelopes with correct passport and corresponding supporting documents.\r\nBox and archive files for storage purposes.\r\nInterface with Passport applicants at Agency/Center information and will-call counters:\r\nAt the Information Station, ensure appointment is scheduled;\r\nReview Passport application, photograph, identification and supporting documentation for completeness prior to adjudication;\r\nEnsure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.\r\nOperate equipment for scanning, image review, book print, quality control, and metering mail.\r\nWhen operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.\r\nProcess refund/reimbursement requests.\r\nGenerate a credit card payments and distribute completed batches to the cashier's office.\r\nParticipate in customer service outreach activities.\r\nAssist with acceptance agent training: prepare training materials, conduct \\\"meet-and-greets,\\\" set-up training sessions, conduct office tours, etc.\r\nAssist CSM in maintaining and cataloging electronic records of passport acceptance facilities.\r\nDistribute newsletters and any other correspondence to staff.\r\nContact applicants to request necessary documents.\r\nPer the guidance of Government Client Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender, Rewrites and Re-issues, and re-batch into the system.\r\nReview Passport application data to ensure information is recorded accurately into DOS systems.\r\nHandle complaint letters/phone calls.\r\nAs requested by client, perform administrative review on suspended applications.\r\nVerify all applications to determine the proper payment for expedite service.\r\nPerform Quality Control in verifying that application data matches Passport processing data.\r\nAssist in training lower level Support Associates in job functions, duties, and tasks.\r\nAssist with \\\"not issued cases\\\" including photocopy of application and attachments, set up of application to be abandoned, and forwarding hard copies to requesting Agency.\r\nCommunicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies under the direction of the client.\r\nIdentify and take initiative to report trends or patterns in the volume or nature of inquiries handled.\r\nWhen not directly assisting Customer Service, serve as a member of NPIC search team.\r\nConduct research on Passport cases by gathering information from a variety of sources. Provide recommended findings in a clear and concise manner that summarize the information gathered and identified during research. Perform analyses on passport cases being suspended to identify trends that may be useful in future research. Identify errors and areas for improvement in memos associated with these applications.\r\nRequired Qualifications to Be Successful in This Role:Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures\r\nCapable of performing repetitive tasks while maintaining a high level of accuracy\r\nBachelor's Degree (OR) 4 years of experience as a Support Associate Level II (or) 4 years of experience data entering in a high-volume production environment\r\nFour years of general office experience, including three years of experience with Microsoft Office\r\nDue to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Moderate Risk Public Trust clearance is required.\r\nHourly Rate: $21.20/hour\r\nCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.\r\nCGI Federals benefits are offered to eligible professionals on their first day of employment to include:\r\nEligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.\r\n401(k) Plan and Profit Participation for eligible professionals\r\nAdditional benefits determined by your Service Contract Act: Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits\r\n#CGIFederalJob","datePosted":"2026-07-03T01:39:22.515Z","dateModified":"2026-07-03T01:39:22.515Z","hiringOrganization":{"@type":"Organization","name":"CGI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dothan","addressRegion":"AL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"33a3796dbd9475801cd04a5f"},"url":"https://jobsearcher.com/jobs/33a3796dbd9475801cd04a5f"}}